Recent upgrade "1910" for Windows 10 appeared to update with no problem but my computer would not reboot. A message "loading software" appeared and never progressed within 15 seconds after pushing the start button. After trying some options to restart I was successful in restating using F12 which provided the option to boot from the the hard drive. The computer started and ran with no problems . I checked device manager and found no problems. I also found documentation that the "1910" had installed correctly. When I turned the computer off it shut down as normal . When I tried to restart the same problem occurred with only progressing to the "Loading software" message. I have been able to restart my computer several times using the F12 key as before.
I called Microsoft who thought I had a problem with the new update so they successfully rolled my computer back to the prior "1863 build" believing that would solve the problem, They also thought perhaps my BIOS wasn't compatible with the "1910 update".
The rollback didn't fix the problem. I still have the same problem with startup but can restart by using the F12 method as I did prior. I have confirmed that my computer is running on the prior update . Everything works as before with the exception of not starting up correctly. Prior to the "1910 upgrade" my computer worked fine.
I would appreciate any ideas and wisdom from the community as to what you think my computer problem is.
Thank you
I called Microsoft who thought I had a problem with the new update so they successfully rolled my computer back to the prior "1863 build" believing that would solve the problem, They also thought perhaps my BIOS wasn't compatible with the "1910 update".
The rollback didn't fix the problem. I still have the same problem with startup but can restart by using the F12 method as I did prior. I have confirmed that my computer is running on the prior update . Everything works as before with the exception of not starting up correctly. Prior to the "1910 upgrade" my computer worked fine.
I would appreciate any ideas and wisdom from the community as to what you think my computer problem is.
Thank you