Question I need help with touchpad

[johnradiohead]

Hello guys. I bought a new HP laptop without OS, i used win10 usb to install and then i install all the drivers from HP site and all laptop is nice,, But Touchpad is dead since i open it.. can someone help me? i tried everything.. Install BIOS updates, Install the latest touchpad driver but touchpad is not in device manager to find it. I need some help
Thank you so much

 

[rgd1101]

and this new exact hp model is?

 

[johnradiohead]

and this new exact hp model is?

HP 250 15.6 inch G9 Notebook PC​

 

[johnradiohead]

up

 

[rgd1101]

didn't see windows 10 driver. only windows 11 driver

 

[johnradiohead]

didn't see windows 10 driver. only windows 11 driver

ill try to upgrade to windows 11.. hope this works..

 

[rgd1101]

so what driver did you install?

 

[johnradiohead]

so what driver did you install?

I had win 11 drivers for touchpad, there is no win 10 in hp's site! But I already install all drivers for win 11 in a 10 windows and it works except touchpad.