I really don't think you talked to Dell. First off, paid for support on a brand new computer? Never heard of that. Second, there is no version of Windows 10 that is incompatible with an Ethernet cord. In fact, there's no version of any Windows (except going back into the 1990's) that doesn't support internet via Ethernet cables. XFINITY has nothing to do with it. I'm guessing your issue lies elsewhere.
I did have to buy a extended warranty because my limited warranty for the first year did not cover beyond basic support from Dell. But you are unprofessional for calling someone you do not know a lair. As for what I explained fixed my computer, it is the best explanation that I can give based on what my Dell rep told me, as I said before I have little understanding of this all.
Below you can find two emails sent to me from Dell yesterday so that you and anyone else that has the time and enjoys bad mouthing people can see it did happen, and no I would waste try to create emails, but I surely will not use Toms again as it is clear the forum has unprofessional people like you.
As for the versions of Windows 10, the rep went into a long explanation that I am not going to try and explain as again I know little and could not keep with her. Which is why I came here for help because I do not know this stuff and did not want to spend any money. As for the update that she removed, I gave her my service tag number and she took control of my computer and deleted or removed an update that was some sort of wireless update and I debated with her because my computer is wired and she explained that to me as well and I did not understand that either but my computer is now working correctly, so I do not care if I understand what she did, why she did it or if you believe me.
Funny thing is that an intelligent mature adult would have realized that my message about the completion or resolution I did not even need to take my time to write it. I wrote it for others with no experience to be helpful so that they would not feel stranded and so that the pros on this site might find it useful as everyone no matter how great they are at what they do has something learn everyday, further I believe that the pros probably realize already that I was truly grateful and that I was not bad mouthing them and that I was trying to be helpful as again why would I write the response as I do hang out on these type forums because I do not have anything offer the forum.
I may not know what Im doing when it comes to tech, but I said that from the beginning. One thing is for sure Im not a liar and I have a track record of that.
Below: Message one: Email from Rep - Message two: Survey from Dell
For my safety I have blocked out parts of links, numbers and my private email address.
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Hi DAVID
This mail is related to your recent interaction with Dell technical support regarding the Slow Wired internet connection on your dell computer. I hope that we have been able to successfully identify and fix all the issues with your computer to your full satisfaction.
If you need anything at all related to this reference numbers, please contact me directly by replying to this email.
Thank you for choosing Dell,
Janeth Haloc
Dell | Technical Support
If you have any other issues or concerns please contact us here:
ref:_00D0GaMp._500sp:ref
Dear Valued Customer,
Thank you for your recent contact to Dell Support regarding Case number: 99520, INSPIRON 3670. At Dell we are committed to delivering the best Customer Experience to our customers. Valuable feedback regarding your experience with Dell Support will help us improve our processes and provide better service to you. For more information on how Dell uses your personal information please see the footer below.
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