IE7 Upgrade and "MSHTML.HLP" Fiasco

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Hi Gyro...
Well, I decided to put in my 2c worth to Microsoft, too. Here is a copy of the note they sent me...another "wild goose chase"...ugh... "Thank you for contacting Microsoft Online Customer Service.

I understand that you are receiving errors in Outlook Express, when you right click on the picture and also when you click on "Help" you receive errors . I realize the importance of your concern and would be glad to assist you.

Windows XP Media Center Edition is only distributed as an OEM version. This means it comes pre-installed with computers. As a Customer Service Representative, I recommend contacting your computer manufacturer for further assistance. They will be in a better position to assist you in this concern.

If a product or software is preinstalled or distributed with your computer, your primary source for support is the computer manufacturer who provided your Microsoft software."

Merry Christmas...
...Jeanne
<><
 
Genie,

You sure got a runaround. Probably some automated response, judging from the dreadful lack of sense it makes.

It does go to what I saw in some Yahoo Group, though...That MS isn't holding itself responsible for Outlook Express, even though the IE7 upgrade seems to have started this thing rolling.

Maybe they're going to beg off responsibility for IE7, next???

I gotta start digging around to find out just what Yahoo Group I found the info about a possible fix coming around the beginning of the year. I should stay on top of that site to see if it happened, and I missed it...

Do try saving those animated images as .GIF files, though. Those are the ones that should continue to work, given the proper viewer.

Good Luck,
"Gyro1949"
 
I've never worried about the animated pix working before. They always did just fine when I'd rt click and save to "My Pictures" file. I only have one program, that I can see, that allows animated pix but when I tried to save to it, it refused it. grrrr. If I just rt clk and hit copy, I don't get the animation. Well, I'll figure something out.
Yeh, you do that...find out what site that was in Yahoo. I'll hunt around, too. This is frustrating. They were always so good at coming out with fixes before. I wonder why they're slacking off now. Then telling us it's OUR faults. Sheesh.
Well, have a Merry Christmas...
...Jeanne
<><
 
Genie,

I just dragged up an e-mail I had with an animated .GIF file and copied it to Paint. Sure enough…It failed to remain animated. 🙁

I have so many photo manipulating programs on this PC that it never dawned on me to do it until I wanted to save standard .JPG images.

You know, you can always e-mail the photo to yourself, if you have another e-mail program, or your ISP has a web-mail application you can then receive it on. (I’ve got several Yahoo, Hotmail, G-Mail, and my ISP’s web-mail applications I’ve used to get around this glitch. I hope you have a selection. If not, a G-Mail account is free, as are the others, still, I think….)

I’ll post if I find that Yahoo group.

“Gyro1949”
 
Hi Gyro...
Yeh, I have several photo manipulation programs on my pc, too. I've been doing this for several years. My dgt just told me to forward special emails to her and she'll save them on the flash drive. So I'll try that and see if it works. Since the problem is with IE7, sounds a little leary. :)
I got another response from Microsoft. Here's a copy. It's a little better than the first run-around I got...
"Hello Jeanne, Thank you for contacting Microsoft Online Customer Service. I appreciate the time taken to write back to us. I apologize for inconvenience.
Since the issue you are experiencing is related to Internet Explore 7, I recommend that you speak with a Support Professional, you may contact the Technical Support Team by calling 1-866-234-6020. They are available from 5 A.M to 9 P.M Monday to Friday and from 6 A.M to 3 P.M on Saturday and Sunday, Pacific Standard Time.
Jeanne, I hope the information provided above is helpful. However, if you have any other issues related to Microsoft, please contact us. I will be glad to assist you.
Thank you for using Microsoft Products and Services.
Paul, Microsoft Online Customer Service Representative"
Well, that's all for me tonight.
...Genie
<><
 
Genie,

Well, I hope your daughter can save the images the way they need to be saved. I’m guessing that if she just saves the e-mails, with images intact and embedded, you may still not be able to get them off the Flash Drive in any fashion that’d be usable.

That reply from support seems a tad more human. Are you going to give them a call?

I wish they’d include something of an acknowledgment that they know of the problem. Surely a whole lot of faithful up-graders have been shouting this at them.

Good Luck,
“Gyro1949”
 
Gyro...
I haven't tried it that way yet...got too busy. I'll LYK what the result was, tho. She should be able to rt clk and save it to the flash drive and then I shouldn't have any problem retrieving it in it's animation state. BTW, you were talking about pasting a pic into WORD...you can do that, but it just won't be animated. I go back and forth with WORD and Micrografx when I need certain things from one or the other.
Yes, I'll call them, but not till after Christmas. How about you? Maybe if we get enough people to innundate them with calls about this, they'll finally fess up and make good on it. Like you, I also like IE and have no plans to change. I once tried FF and Thunderbird and there were too many conflicts in other programs so I deleted them and decided never to go back to them. I have a son (he's a computer GEEK) who uses FF and loves it. He can have it. I don't need the headaches.
...Jeanne
<><
 
Gyro...
Oh duh...I just realized that I run my email from Gmail to OE, which means all my OE mail is still located in gmail! So I just went there and was able to rt clk and retrieve the animated picture. LOL Also, I've found that I can rt clk SOME of the pictures sent to me, but others I have to use the copy and paste system. All still a hassle, but it'll suffice till either I delete IE7 and go back to IE6 or MS (or SOMEONE) fixes the problem.
...Jeanne
<><
 
Genie,

Glad you have that way to do it!

I also recently set up a “Personality” on my OE to gather my G-Mail. Haven’t had to use it, yet. And I do wish my ISP’s web-mail client would allow POP3 functionality, so I could use OE with it, too.

As for being able to right click and save some pics, but not all, you may also have the “Display Attachments” option clicked, because if I try it when there’s an attachment noted on an e-mail, I can save those pics.

There’s just something about this bug that only affects saving embedded pics. Something to do with the encoding in an HTML type e-mail body.

I wish I could locate the conversation in whatever support group I saw, regarding the expected beginning-of-the-year fix. But I’m guessing MS is having someone work this out. They have to. They will eventually run out of Borg-type replies to all the inevitable on going complaints!

“Gyro1949”
 
I encountered the same problem: being unable to save some but not all images embedded in e-mails, whereas previously I'd been able to save anything I cared to. When I went through Microsoft's tech support, they tried to disavow responsibility, contending I should contact the computer manufacturer--unless I wanted to pay for their assistance.

I went to a different Microsoft site and, using the Contact Us feature, wrote and reported the problem. I assured them it was a Windows issue, that the problem occurred sometime after I'd done an update, and that I wasn't going to pay for them to correct a problem they created.

Eventually I received an e-mail from them that said there's sometimes an incompatibility problem between IE7 and some computers and/or third-party programs. To correct I'd have to remove IE7.

Here's the procedure, in case it'll be helpful to some of you:--

1. Click Start, click Run, type "APPWIZ.CPL"(without quotation marks) and press Enter

2. Check Show updates on the top.

3. In Add/Remove Programs list, select Windows Internet Explorer 7 and remove it

4. Restart the computer.

After that, please verify if the issue is resolved.

The moment the computer rebooted, I discovered the problem was solved and I could save embedded images I'd been unable to while IE7 was in the system.



 
Darnell,

Thanks for the input. I can’t believe that’s their excuse for this. But if that’s what they say, that’s all they’re going to do about it.

I suppose it stands to reason. I built my own PC with a regular Pentium4, but it’s using an old Jetway Motherboard. I’m sure some of my CMOS is old hat to MS’ idea of “currency.”

So, when I remove the IE7 Upgrade, I will then have my old IE6 back? (That’s the thing that I worry about…Being stuck with no way to download IE6, should it disappear when I delete IE7.)

Another problem arises when I’m back with IE6, and MS stops supporting it for the usual reasons. I wonder if subsequent updates will automatically wipe out IE6, with another IE7 upgrade.

Ack!

There just has to be a better solution.

I’ll hang on for a while, but keep this info on file.

Thanks,
“Gyro1949”
 
Hi Gyro...
I'm still not getting anywhere with this problem, either. I did find that if I can't just rt clk the pic I want to save, I can rt clk and hit copy, then open my art program and put the pic there and then save it. A step I consider unnecessary, but I do like IE7 and so far, that has been the only problem I've encountered...SO FAR. I'm getting ready to download all my pix to my DVD recorder, to clean up my pc. I've had my lap top for almost a year, and their "3rd party" problem is a JOKE. I'll keep looking for answers and hoping they'll finally take care of the problem. I've also been looking to CNET for help. So far, nothing there, either.
Take care...
Happy New Year...
...Jeanne
<><
 
Genie,

I’ve been getting by the same way. May still hang on a while more. As long as I can copy the pics and paste them into Paint Shop Pro, I’ll survive.

After ruminating on it for a while, what really gets my goat is that the “error” calls for a file that does not exist.

No matter what hardware you have to run there program on, it’s not going to magically make “MSHTML.HLP” appear out of air.

If it’s not a bug in the software, why the heck doesn’t it ask for a file that may actually exist, but just might not be compatible with certain hardware?

I’m going to wait for one of the MS wonks to create a better “answer” for THAT!

🙁

Happy New Year to you, too.

Maybe the "fix" is on it's way....
“Gyro1949
 
Gyro...
Yeh, doesn't make much sense, does it? Another thing that gets my goat is that SO MANY people are complaing about this TO THEM and they keep sending everyone on a wild goose chase! Why don't they just admit they err'd and fix it!?! We all know it's THEIR problem, so why are they blaming everyone else??? sheesh! Yeh, I'll hang in there, too, as long as I don't encounter any other problems. I was in CNET reading some of the problems others have encountered, and ours looks so minor by comparison. Have you read some of them? There are thousands of complaints there!
Well, have a great day! I'm watching snow come and go. We don't get much of it here (S/W Oregon) and when we do, I'm all excited about it! 😀
...Jeanne
<><
 
That's ok, but thanks for the offer. I lived in Ks when I was a little kid, and kind of remember the snow (and the drifts). I'm sure it's nothing like you get there, but that's enough of a memory for me. I like just getting snow every few weeks and it doesn't stay around so long that you tire of it easily. We got snow last March, then just after Thanksgiving, and now. That's fine with me. The kids don't care one way or the other, but enjoy it when it's here. Esp when the school calls for a Snow Day.
 
Genie,

I’d be afraid to go delving into those other problems. Luckily, I’m a “lite” user. If I were a power user, I’m guessing I’d have switched to Linux, by now. :)

I’ve just started getting Blue Screens of Death, supposedly due to some driver. I dunno what I’ve installed around the time when THAT started happening. That’s happened often enough with Windoze versions, that I don’t tend to note just when the first occasional Blue Screen of Death starts. I don’t wanna go into messing with drivers until I absolutely must, though, as I’m guessing there are a bazillion drivers running on this PC.

You’re right, though. With that suggestion to COPY the pics, it avoids the hassle of using my cell phone to send them to myself.

As for snow, I’m sure you enjoy seeing it a bit now and then. I always enjoyed a fresh snow, too. But having retired out of 25 years in Fairbanks, Alaska, and living in a fifth-wheel trailer for now, way down in southern Texas this year, (southeastern Alabama the past two,) I’ll just be satisfied seeing snow on TV, or when we tow this rig up into some mountains, next summer, in hopes of avoiding the dang heat that’s been so prevalent, everywhere, the past several years. I just don’t want to have to shovel snow, blow snow, trudge through snow, or drive on a snow-covered or icy road.

And Zoron! I hear ya. You can have that arctic weather. I’ve had enough. Stay warm, though!

:)
”Gyro1949”
 
Gyro...
LOL at getting out of the Alaska snows, and not wanting to go into that again. We have a friend up in Alaska who flies cargo around the world, so he gets out of there often. El Paso got some snow this year, you know. Being from southern Ca, I didn't get to see much snow, except from a distance (mountains), and if I was able to talk my husband into going up there (he hated going up there). I only lived in Ks for 3 yrs (military brat). Well, the kids got yesterday and today off! My husband wants to retire (still has 3 yrs to go, and we still have kids at home), and traveling around in an RV sounds like fun!
Have you gone over to CNET.com to see what they might have? They are actually featuring a talk on IE7, and how to revert back to IE6. I'm a "light" user, too. Mostly email and just working on photos. I need to get them off my pc, tho. My 80gig HD only has 8gigs free. Gee, and there's only a year's worth of pix on it! I'm a photography nut.
Well, have a great day!
...Jeanne
<><
 
I forgot to ask...do you have Verizon? I don't know about other services or phones, but I have an LG phone and they have a little SD chip that you put in the phone and D/L the pix to, then put in the little adaptor and into your pc. That way you don't have to pay for sending pix.
 
Genie,

Too bad you didn’t get to Alaska. They say, “Once you go to Alaska, you never quite go home.” It’s a trip. In all ways.

Looks like inclement weather’s headed to just about EVERYWHERE, the next couple of days. The McAllen, TX newspaper has all sorts of warnings for everything from people to crops. A freeze could really mess up commerce down here. (I’ve gotten sort of fond of getting citrus from the tree!)

I think I’ll go mess around CNET to see whassup with IE7. It sounds, (from Darnell,) as though reverting back should be easy. I’m keeping it on file, just in case MS gets by with the lame-o excuses they seem to be emitting right now.

Why dump the photos off your hard drive? (Aside from having back-ups on some other media? You could do like I did and simply add a HUGE drive. When one of my little ol’ 80G hard drives, (“C:,”) seemed to need reformatting, I simply put in a 120GB hard drive, (faster, with air bearings,) and formatted the ol’ drive to be a spare. So I now have oodles of space.

But you might want to copy those to CD or DVD, just to have them off the single-point storage method. (I have files on two different drives in this, and my wife keeps her favorites on her laptop and CDs.)

I have a Verizon cell, but it’s a cheap Samsung without a camera. My wife got the camera-phone, even though it’s seldom used for pictures. She only has neater “wallpaper” on hers than I have on mine. I’m so deaf that I can’t hear the phone ringing, and unless I’m consciously holding onto it when it also vibrates, I get loads of voice mails and missed calls. So I doubt I’d ever want to upgrade…Even to a Blue Tooth compatible phone. I’m always impressed with what can be done with those cell phones. As long as I can dial my ISP, or get onto Verizon’s network when there’s no wi-fi, I’m satisfied.

And because I’m happy with the phone, my wife only has to deal with me having to buy a nice new digital camera, after my old camera finally died.

:)
”Gyro1949”
 
Hi Gyro...
I'm sorry I never got to Alaska, too. My inlaws were going to take us one year, but I kept getting pregnant (I have 7 kids!). Our friend, up there, lives in Fairbanks. Maybe after my husband retires, we'll drive up there one summer. I know it's beautiful up there! So is Canada. We did go up there, one year.
Yes, the bad weather is all over the country. So Ca, where we're from, is getting freezing weather and crop warnings. Snow has fallen in areas where it normally doesn't. Weird weather all over the place. I have several fruit trees, but no citrus. I had citrus trees in Ca, tho.
Hmm, never thougt of that...getting an external drive to keep them on. I've been keeping them on DVD's but it's a pain to take the time to move them over...I'm always doing SOMETHING. I have a small ext HD, but it's only 10 gigs. So I just went in and asked my DH to see what's available. He read off several and showed me a 500 gig for $180. I have a lot of CDs and DVDs of pix already. I take a LOT of pix. On a one-week vacation, I took over 3,000 pix! As for digital cameras, I outgrow them all the time. Poor DH is always looking for a new one for me. Isn't digital wonderful?!
I only take the pix with my cell when I don't have my camera handy. The pix are no where near as good as the camera. My cell will let you set up pix for the caller ID, so I take pix of all the people in my phone list and set those up with their numbers. Then I can just look at the phone to see who's calling. My car has built in bluetooth. Makes it easier to use the phone when driving, but I hate talking on the phone, anyway.
Did you learn anything on CNET? I'll stick with IE7...for now.
...Jeanne
<><
 
Genie,

SEVEN KIDS! Lordy! I guess you have taken a few baby pictures, eh? I’ve got two daughters, and they were about all I needed. :)

If you ever do get a chance to take the trip, the trip alone is worth the time. Going through Canada is beautiful. I’m no fan of high taxes, but they seem to put them to work up there, keeping the infrastructure up and clean. The mountains, lakes, rivers, and glaciers are phenomenal.

Alaska is great, too. But it needs more highways. You pretty much have to either fly or float to so many places that driving isn’t enough…But it’s a great start.

There is a way to avoid some repetition, too. You can fly up and rent a car to drive the 800 or so miles of accessible highways, and take a cruise back. The state marine highway ferry system has decent state rooms, and you don’t have to cope with all the activities that cruise ships have all the time. (I’d rather sit on a quiet deck and watch the sea and the sea life, than go dancing or play shuffleboard.)

As far as an external drive goes, that’d work. But you can even add a second internal drive for not much cost. Then you can keep a back-up set of pics on that drive. They’d be readily accessible, and easy to modify if you want to.

I find I have problems organizing my photos. I had Picasa all set up with our various sets of photos just when my original Drive C: died. I haven’t gotten back to it, yet. But that’s the way I guess I’ll keep mine straight. I need to get busy and work with my “Flip Album” software, too. I need to shrink some pics down to a manageable size and create photo albums I can send to friends and family. No sense having all these photos if no one gets to SEE them!

I had an Olympus E-100RS for years. It was only a 1.5 Megapixel camera, but it was fast, and had a stabilized 10X optical, with 2.5 digital zoom. I went to take pics of my trailer’s Christmas lights and it wouldn’t turn on! So I went shopping, and now have a Canon SureShot 3 IS. 6 Megapixels, 12X stabilized zoom, and I think a 4X digital zoom. And, unlike the 2.3’ minimum macro distance on the Olympus, this one focuses down to its own lens!

I’m keeping file size to a medium level so my 1GB SD Memory cards will last a bit longer. And the size doesn’t eat my hard drive. If I have something I might want to be very creative with, I’ll use all the pixels I can get so it will always have good clarity. I’m learning how it works, slowly. I hate having to read a book to learn, but I keep the manual handy so I can do what I want when I want, even if it takes a few extra minutes.

I just had to go buy another PCI wi-fi card for this PC. It died, Friday evening. I haven’t been anywhere, yet. But I intend to check CNET out. A couple friends have asked some PC-related questions that I need to check up on.

I’m not a big talker on phones. Luckily, being half deaf gives me an excuse to not be reachable every time someone calls. And I try to get friends and family to try to call after 9PM, wherever we are, so I don’t eat up my minutes. SO far, we haven’t gone over our plan, but I keep that as an excuse, too.

Take Care,
“Gyro1949”
 
Hi Gyro...
Lol about the kids! Yes, I've taken quite a lot of baby pix and not just of my own! (I also have 6 grandkids) I donated time for MANY years to the elementary schools my kids went to, and took pix whenever there was a party or field trip or whatever, and printed pix to give away. I do have quite and extensive array of equipment. I was also the photographer for our church youth group for 4 years. I've always loved photography but never knew anything about it. Just took pix. But then CNET had a "class" on it, and I took it (free, online) and learned so much about how to use my camera and that's why I have outgrown so many cameras...looking for just the right one. There is one out right now that I want but it's $1600 and my DH doesn't want to spend that much just yet. He just got me a new camera last April! It's a Sony (DSC-H1), 5.1 mega pixel, 12x optical zoom. This one is SLR-like, but the one I want is an actual SLR, with 10MP! It's also digital and uses the same chip I use now...Memory Stick Pro. I usually take 3MB pix and sometimes 5MB. I save them, but I also make copies on a much smaller scale, to share, mostly over the internet. I don't worry about the size of my pix. I have several MemSticks, just in case. I create photo files by dates, months, then years. Each individule file is also named by what it contains. Then I also make an insert paper with whatever is on the disk so I know where to find what I'm looking for when needed. That's been helpful to me since I usually have a pretty good memory of when something happened, or approximately when.

We went out today and got a 500GB HD for me. So now I have LOTS of room for my photos, no matter what size I make them! Thanks. 😀

When we went to Victoria Is, we had to take a ferry. I enjoyed it, but my DH gets motion sickness, and how!

...Genie
<><
PS: I think we've kind of gotten off subject a bit. What do you think? I haven't seen any more about this problem, either. grrrr
 
Genie,

Good going on the new drive! Enjoy.

As far as the thread going far afield? Who cares? If MS is reading it, I figure they’d give us the fix just to end this!

:)
”Gyro1949”
 
Forward the email with the pictures back to yourself and then right click and save the pictures to a folder. You will then be able to open these photos. I tried it and it works. It seems that this only happens when I get emailed photos from one source. All other email attachments are ok. Just email it to yourself and it will open. Good Luck. :lol:
 
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