Question I'm getting black screen while gaming ?

[greed2904]

My monitor screen goes black when I'm gaming.

I have a gaming rig with Ryzen 7600x and amd rx7800xt and asus XG27ACS monitor

When I play games after some time my monitor screen goes black and says "DisplayPort no signal" though I am able to hear the audio of the game and even the fans gets louder.

So I restarted the PC and found in my Device Manager that my 7800 XT GPU got disabled and when i try to re-enable it I get this message:

"AMD software detected that the display adapter has failed to load on your system"

I tried to reinstall the drivers tried both old and new, and the 7800 XT was then showing as enabled.
So I started playing again but got the same issue again and it keeps happening.

I even researched in youtube and found that it is because of the PSU.
But I have an MSI MAG 750GL PSU which is a good one I think.

I really did a lot of reasearch in choosing the parts for my PC and succesfully built it a week ago and downloaded games recently but found this issue.


Please help me here

 

[Lutfij]

Welcome to the forums, newcomer!

I have a gaming rig with Ryzen 7600x and amd rx7800xt and asus XG27ACS monitor
Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

I tried to reinstall the drivers tried both old and new
Using DDU in Safe Mode?

Apart from stating what your OS is, where did you source the installer for the OS from?

 

[greed2904]

Ryzen 7600x
Cpu cooler. Deepcool ag620
Motherboard. Msi b650 gaming plus wifi
Ram patriot viper 32gb 600mts cl3
Psu. Msi mag 750gl
Chassis. Antech crystal x6
Os. Windows 11
Monitor asus rog strix XG27ACS

 

[DavidM012]

3 mags in 3 days. starting to think the psu can't handle transients. try a corsair rm 850e/x instead. remember not to mix'n'match modular cables between psus - all the old ones must go, use only the ones that ship with the psu.

 

[greed2904]

3 mags in 3 days. starting to think the psu can't handle transients. try a corsair rm 850e/x instead. remember not to mix'n'match modular cables between psus - all the old ones must go, use only the ones that ship with the psu.

What but 750 w msi gold is more than enough for my pc I guess and researched a lot while picking the hardware before building and found msi mag 750gl is a good option for 7800xt

 

[DavidM012]

but i've spoken to someone else whose puter has shut down with it in it yesterday

 

[DavidM012]

resistance is futile

 

[Third-Eye]

@greed2904 Is the 7800 XT new or a used purchase? Is the PSU new or has it been used for awhile?

The issue sounds more like a either a broken or corrupted driver installation (might be a broken or corrupted Windows installation issue too), buggy driver, or possibly a defective graphics card.

The graphics card will usually only get disabled in the device manger when there is some major driver issue, or the graphics card has a hardware issue or defect. I've had this kind of issue before with my 6800 XT, and took awhile to figure out the cause. It turned out to just be a faulty GPU that I RMA replaced.

 

[DavidM012]

equally why would a gpu develop a fault? If the psu isn't handling transients it could be wearing the system. You can try total clean install/flush drivers - all recent updated ones. But that's if the driver ecosystem isn't having an off day. Currently I noted the amd smbus driver fails to install on b550 because v5.12.0.44 is timestamped earlier than the default older 2.0.0.21 that win11 seems to prefer. That's confusing. I know this bug doesn't affect systems with other newer chipsets but something like it could be going on in the background. and I have an msi board where I'm struggling with getting the audio driver work reliably after installation - new driver jul 15 - audio playback falls apart in 15 minutes where the ms hd audio driver is stable.

5 times in 3 days MSI has been involved with a jittery system - 3 x with psu 2x with mobo it's screaming at me in future avoid msi. bit hard to dig it out after you bought one.

 

[JayGau]

You could try to unplug the power cables on the card, reseat the GPU, make sure the connectors are intact and clean before to (firmly) plug them back. Uninstall all graphics drivers with DDU in Windows safe mode, then reinstall Adrenalin. Then run "sfc /scannow" in an admin powershell terminal to fix any possibly corrupted Windows system files.

But if it really only happens during gaming it could really be a problem with the card itself or the PSU. Is it systematic (like every gaming session) or random (like you can play fine for a few days before it happens again)? Does it happen when you run benchmarks like Time Spy?

FYI, you could own the highest quality PSU on the planet and still get problems with it. It's less likely with good units, but none of them is 100% immune to failures. Not saying your MSI PSU is the culprit, but you can't rule it out just because it's a good one. By the way, the MSI MAG 750GL is rated B on the PSU tier list, so it's a decent PSU but not the top of the line.

 

[DavidM012]

second that. I've heard a dark power pro 13 platinum could be a 'banger': ' https://www.reddit.com/r/bequietoff...ious_warning_do_not_buy_the_dark_power_pro_13 '.

So some percentage of users have a bad experience and turn off immediately. That's your 'new yawk minute'. Some of them might be fine. But it's still jittery enough to warn others off - if they diligently search forums before purchasing. Which isn't easy to do when you have an eye on a product you've set your mind on already.

It's the pre-experience vs the post experience - the queue for support. And all the tough bits about reinstalling things cleanly in the middle. And that most new top tier psus are highly dependable doesn't necessarily mean now and again one or two don't have a jittery power rail it's just an indication of which direction to investigate.

Re Installing the entire os and driver suite is less hassle than digging out a psu. Pulling out a gpu - not too hard either seems like an easy fix - but if the psu is not ideal for it then you're in for round two. These are harder times too now cpu's and gpu's are pulling more power so different combos may or may not produce symptoms like if you have a lo power cpu and a high power gpu they might be sharing power just fine - but a very strong cpu+gpu is stressing the psu.