- Jan 11, 2024
- 1
- 0
- 10
Hello, everyone. I seem to be having a perplexing problem that I haven't been able to solve.
I played Outer Worlds, everything worked great. Next day, I was playing Hades when suddenly my new build (now two days old) crashed to a black screen and everything (PC components and peripherals shut down, fans stopped spinning, lights turned off, etc) turned off. The lights didn’t flicker or anything so we assume it wasn’t a power surge.
When I tried turning it back on by clicking the case power switch, the keyboard and mouse lights would turn on and the fans would spin up, but the screen stays black. Also a few seconds after starting up, the lights would flicker on my mouse and keyboard and the fans would shut off for about two seconds before turning back and staying stable.
We tried everything in the "sticky" check-list and are getting stuck after the final 23rd step.
My build is (all brand-new components except for the RAM):
CPU - AMD Ryzen 5 5600X (stock HSF)
MoBo - GIGABYTE B550 UD AC Rev 1.2
GPU - ASROCK Radeon RX6700 XT CLD
Memory - PATRIOT Viper 4 DDR4 3000 Hz (2x4GB)
PSU - THERMALTAKE Smart 600W 80+
Windows 10
We bought a MoBo speaker and started breadboarding with just the CPU/HSF. Instead of any beeping, we were met with just silence.
So, we tested the PSU individually with the paperclip test--the fan spins.
One of the front panel plugs on the MoBo was loose and the board wouldn't Q-Flash the BIOS, so we got Amazon to send a replacement. After swapping in the new replacement, still no dice.
None of the CPU pins are bent, and we don't see any extra thermal compound or anything on the contacts/socket.
We figured maybe the paperclip test wasn't thorough enough, so we grabbed a (verified-to-be-working) multimeter and measured all 24 pins on the main connector and the 8-pin PCIe connector and its daisy chain--all were in spec.
CURRENTLY:
- Breadboarding, with just the CPU, HSF, CPU power, and 24-pin ATX power plugged into the MoBo, when we short the power switch pins, the HSF spins up for 5 seconds or so, stops spinning, then immediately starts spinning up again. There is NO beeping. Remember, this is with the new MoBo, too. We should be getting long beeps, but it is silent. We have no way currently to test the CPU, but we think the PSU is good based on the multimeter reading and paperclip test, and we get the same exact thing with the previous and second MoBo, so we think the motherboard(s) is/are good.
- When we add one stick of memory into the A2 slot and boot, we get 1 long and 3 short beeps. This is weird, because this is expected at this point, which kind of contradicts the unexpected silence in the previous step. The HSF spins up and stays spinning.
- When plugging the GPU into the top-most PCIe slot and connecting power to its 2 8-pin PCIe plugs and booting, we hear 1 long and 3 short beeps. The fan spins up and stays spinning.
With all components/peripherals plugged in, the lights on the keyb/mouse turn on when the power button is switched (however, the power LED seems to no longer light up). The HSF and GPU fans all spin. With all components plugged in, the system speaker does 1 long and 3 short beeps when it tries to POST.
At this step, nothing shows up on the monitor connected via HDMI to the GPU (no onboard graphics, so nothing would come out of the MoBo HDMI). We have tested the monitor and HDMI cord with a laptop, and it displays just fine.
POSSIBLE COMPONENT FAILURES:
According to the stickied thread, there are 3 contradicting possibilities:
- Silence at the first step indicates bad MoBo, PSU, or CPU. We have tried this with the first and second MoBo with no change, so the MoBo doesn’t seem to be the culprit. We don't have a PSU tester to put a load on it, but its fan spins and the voltages seem okay via multimeter (but that isn't under load, so maybe it can't handle a load). The CPU physically seems fine, and everyone always says it is extremely rare for a CPU (especially a new one) to be bad. So maybe it's the CPU.
- 1 long and 3 short beeps at the end seem to indicate that either the GPU failed or the power supply is inadequate ("Note - an inadequate PSU will cause a failure here or any step later.").
HELP REQUESTED:
What do you think we should do? Luckily, we still have returns available for faulty stuff via Amazon and NewEgg up until the 31st of January, but we aren't sure if the GPU, CPU, or power supply is the culprit here. We don't have another PC in the house to try swapping each of these into. I am trying to find a friend who has an AMD build--would it be safe for me to try putting my GPU and CPU individually into their build, or is that putting their build at risk?
Thanks for the help.
I played Outer Worlds, everything worked great. Next day, I was playing Hades when suddenly my new build (now two days old) crashed to a black screen and everything (PC components and peripherals shut down, fans stopped spinning, lights turned off, etc) turned off. The lights didn’t flicker or anything so we assume it wasn’t a power surge.
When I tried turning it back on by clicking the case power switch, the keyboard and mouse lights would turn on and the fans would spin up, but the screen stays black. Also a few seconds after starting up, the lights would flicker on my mouse and keyboard and the fans would shut off for about two seconds before turning back and staying stable.
We tried everything in the "sticky" check-list and are getting stuck after the final 23rd step.
My build is (all brand-new components except for the RAM):
CPU - AMD Ryzen 5 5600X (stock HSF)
MoBo - GIGABYTE B550 UD AC Rev 1.2
GPU - ASROCK Radeon RX6700 XT CLD
Memory - PATRIOT Viper 4 DDR4 3000 Hz (2x4GB)
PSU - THERMALTAKE Smart 600W 80+
Windows 10
We bought a MoBo speaker and started breadboarding with just the CPU/HSF. Instead of any beeping, we were met with just silence.
So, we tested the PSU individually with the paperclip test--the fan spins.
One of the front panel plugs on the MoBo was loose and the board wouldn't Q-Flash the BIOS, so we got Amazon to send a replacement. After swapping in the new replacement, still no dice.
None of the CPU pins are bent, and we don't see any extra thermal compound or anything on the contacts/socket.
We figured maybe the paperclip test wasn't thorough enough, so we grabbed a (verified-to-be-working) multimeter and measured all 24 pins on the main connector and the 8-pin PCIe connector and its daisy chain--all were in spec.
CURRENTLY:
- Breadboarding, with just the CPU, HSF, CPU power, and 24-pin ATX power plugged into the MoBo, when we short the power switch pins, the HSF spins up for 5 seconds or so, stops spinning, then immediately starts spinning up again. There is NO beeping. Remember, this is with the new MoBo, too. We should be getting long beeps, but it is silent. We have no way currently to test the CPU, but we think the PSU is good based on the multimeter reading and paperclip test, and we get the same exact thing with the previous and second MoBo, so we think the motherboard(s) is/are good.
- When we add one stick of memory into the A2 slot and boot, we get 1 long and 3 short beeps. This is weird, because this is expected at this point, which kind of contradicts the unexpected silence in the previous step. The HSF spins up and stays spinning.
- When plugging the GPU into the top-most PCIe slot and connecting power to its 2 8-pin PCIe plugs and booting, we hear 1 long and 3 short beeps. The fan spins up and stays spinning.
With all components/peripherals plugged in, the lights on the keyb/mouse turn on when the power button is switched (however, the power LED seems to no longer light up). The HSF and GPU fans all spin. With all components plugged in, the system speaker does 1 long and 3 short beeps when it tries to POST.
At this step, nothing shows up on the monitor connected via HDMI to the GPU (no onboard graphics, so nothing would come out of the MoBo HDMI). We have tested the monitor and HDMI cord with a laptop, and it displays just fine.
POSSIBLE COMPONENT FAILURES:
According to the stickied thread, there are 3 contradicting possibilities:
- Silence at the first step indicates bad MoBo, PSU, or CPU. We have tried this with the first and second MoBo with no change, so the MoBo doesn’t seem to be the culprit. We don't have a PSU tester to put a load on it, but its fan spins and the voltages seem okay via multimeter (but that isn't under load, so maybe it can't handle a load). The CPU physically seems fine, and everyone always says it is extremely rare for a CPU (especially a new one) to be bad. So maybe it's the CPU.
- 1 long and 3 short beeps at the end seem to indicate that either the GPU failed or the power supply is inadequate ("Note - an inadequate PSU will cause a failure here or any step later.").
HELP REQUESTED:
What do you think we should do? Luckily, we still have returns available for faulty stuff via Amazon and NewEgg up until the 31st of January, but we aren't sure if the GPU, CPU, or power supply is the culprit here. We don't have another PC in the house to try swapping each of these into. I am trying to find a friend who has an AMD build--would it be safe for me to try putting my GPU and CPU individually into their build, or is that putting their build at risk?
Thanks for the help.
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