Question I'm suddenly unable to access the Internet on my PC ?

[flon_klar]

An odd problem arose yesterday. My internet suddenly stopped working on my desktop PC. I usually have a direct ethernet connection, but I also have a WiFi card as a backup. I reset my modem and restarted the computer. Still no internet. The Windows diagnostics said that both the Ethernet and WiFi connections were unable to establish an IP address. I chatted with the ISP. They saw no problem on their end, and said that the modem seemed to be working well.

At this point I realized that I still had wifi access on my phone and access to my Ethernet-powered security cameras (which connect directly to the router). I tried a different Ethernet cable with no change. I switched ports with the camera system; the cameras still worked and the Ethernet still didn’t. So not the modem/ router.

I have reset my IP configuration several times with no change. I started thinking there was a problem with my network adapter. However, the Device Manager said the adapter was working normally. The Event Viewer shows several instances of “Your computer was not assigned an address from the network…”, followed by “Error: 0x79.”

Q1) Does all this seem to point to a network adapter failure?

Q2) If I have a WiFi card plugged into a PCI slot, does it still work with the motherboard network adapter, or does it function independently, as its own network adapter?

While I research this issue, I have ordered a new PCI network card to bypass the onboard adapter.
Any other ideas?

Thanks.

 

[bill001g]

It is highly unlikely a hardware issue when 2 different nics (wifi and ethernet) both fail. As complex as a motherboard is I guess in theory their might be something in common farther back in the chain.

The error you are getting is more of a software issue. If you do IPCONFIG /all I suspect the interface will be in a connected state but not have a valid IP address.

Hard to say exactly what it is. The PC claims the router never gives it a IP address. This is done via DHCP messages from the router. Your camera likely has a fixed IP but your phone should be getting a IP from the router.

If you can try to access the router configuration via your phone. In general this is done by keying in the IP address of the router into the browser. It depends if you changed this and what the default is. It might be printed on the router. It tends to be 192.168.0.1 or 192.168.1.1. There is a small chance that the router does not allow admin access from wifi, this is a good security option but many people now days have no ethernet devices.

Check that the DHCP function is turned on. If you can figure it out also try to find the range of IP addresses that the DHCP uses and what ones you can manually set.

Now assuming everything looks good go into your PC ethernet setting and manually set the IPv4 addresses. While you are in there turn off IPv6 just to remove the extra confusion.
What you want to set is some IP outside the range the DHCP function uses. If you did not find that use 192.168.0.200......assuming your router IP is 192.168.0.1. Set the gateway to the router IP (192.168.0.1 in this example) and set the mask to 255.255.255.0 . I would set the DNS to 8.8.8.8 and 1.1.1.1, the normal default is to use the router IP but these tend to work better even when DHCP is working.

You can try this on wifi also but I would do ethernet first since it is much simpler than wifi.

If this does not resolve it then it gets complex. Again I do not supect a hardware issue. Before you buy new hardware download a LINUX boot image to a USB stick. There are test images used to troubleshoot and fix pc. These run 100% from the USB stick and do not damage your windows install. The plan is not to use any of these repair tools. The default will generally boot into some kind of desktop screen that has a browser. If that browser works then you know the network is good and you do not have to learn any unix commands.

If it works under linux then I would consider some kind at least partial windows reinstall. So many setting and drivers buried in windows now days.

If it also fails under linux then a new nic card is the next to try. I would do ethernet first if you normally run ethernet cables.

 

[Ralston18]

@flon_klar

And I will add the suggestion that you post the full results of "ipconfig /all" in your next post.

You should be able to copy and paste the results without needing to retype everything.

 

[flon_klar]

Ok, first, thanks for the response.

Second, yes, router IP address is 192.168.0.1- according to the info on bottom of router.

However, ipconfig /all shows IPv4 address as 169.254.243.175. Mask is 255.255.0.0. No gateway is indicated.

I CAN access my router from my phone. DHCP is enabled. If I go to Network Connections on the computer, it says that DHCP is enabled. However, when I run the ipconfig /all, it indicates that my Ethernet adapter is NOT enabled for DHCP!

According to the router, the range of addresses is 0-255. If I try to set the IP address outside of that range, I get an error message.

Before I move on to the Linux setup, is there anything I can do about the NOT ENABLED Ethernet adapter?

 

[flon_klar]

@flon_klar

And I will add the suggestion that you post the full results of "ipconfig /all" in your next post.

You should be able to copy and paste the results without needing to retype everything.

I will have to retype, as I cannot copy from my computer onto my phone.

Windows IP Configuration

Host Name………: LarkinDesktop
Primary DNS Suffix…….:
Node Type…….: Hybrid
IP Routing Enabled…….: No
WINS Proxy Enabled…….: No

Ethernet adapter Ethernet:

Connection-specific DNS Suffix..:
Description…….: Intel (R) Ethernet Connection
(2) I218-V
Physical Address………: 78-24-AF-43-CC-6A
DHCP Enabled……….: Yes
Autoconfiguration Enabled……..: Yes
Autoconfiguration IPv4 Address…….:
169.254.172.86(Preferred)
Subnet Mask……..: 255.255.0.0
Default Gateway……..:
NetBIOS over Tcpip……..: Enabled

 

[Ralston18]

On your PC:

Use a Ethernet cable to directly connect PC to router.

Disable the wireless network adapter.

(Only one network connection either wired or wireless should be enabled - not both at the same time.)

Reboot the PC and determine if Internet access is restored.

If not, then reinstall the network adapter's drivers.

Manually download the drivers directly from the network adapter card's manufacturer. Reinstall and reconfigure. No third party tools or installers.

 

[flon_klar]

On your PC:

Use a Ethernet cable to directly connect PC to router.

Disable the wireless network adapter.

(Only one network connection either wired or wireless should be enabled - not both at the same time.)

Reboot the PC and determine if Internet access is restored.

If not, then reinstall the network adapter's drivers.

Manually download the drivers directly from the network adapter card's manufacturer. Reinstall and reconfigure. No third party tools or installers.

Yes, my computer is connected to the router directly. No, I do not have both enabled at the same time. I have restarted the computer at least 20 times since this started. I have done much more than that, and there still is no internet. Downloading a driver with no internet is somewhat difficult.

 

[cruisetung]

Just set a static IP and see. Of course you need to set it within your router's IP range

View: https://www.youtube.com/watch?v=No9J23qW3JY

 

[flon_klar]

Just set a static IP and see. Of course you need to set it within your router's IP range

View: https://www.youtube.com/watch?v=No9J23qW3JY

If you look above at my ipconfig /all results, you can see what it says is the “preferred” ip address of 169.254.172.86 (even though Network Connections says there is NO ip address?). That obviously is not in the range of 192.168.0.1-255 that every other device in my house is set to. I have tried to manually set the computer to an address within that range, but I always get a message that says the address cannot be saved.

 

[cruisetung]

169.254.x.x is assigned by Windows, not your router.

Set your ip within 192.168.0.1-255, of course not conflicting with other devices

 

[flon_klar]

169.254.x.x is assigned by Windows, not your router.

Set your ip within 192.168.0.1-255, of course not conflicting with other devices

I have done that, with no change.

 

[Ralston18]

Make and model router?

You mentioned that the router was reset? How was that done?

Likely that the router is now back to its' default factory settings.

The router's logs, if available and enabled, may provide some clue.

Who has full admin rights to the router - you will need help from that person.

The network card must be configured to match the router's configuration. For example I would expect to see the Router address being something something like 192.168.1.1 (default varies with manufacturer and can be changed). And the subnet mask would be 255.255.255.0

There are 3 different DHCP IP address ranges in use for private networks.

FYI:

https://www.lifewire.com/what-is-a-private-ip-address-2625970

= = = =

Here are the results from my computer's "ipconfig /all". [Where XXXXX redacts personal information.]

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Install the latest PowerShell for new features and improvements! https://aka.ms/PSWindows

PS C:\WINDOWS\system32> ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : XXXXX
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.XX.comcast.net

Ethernet adapter McCoole:

Connection-specific DNS Suffix . : hsd1.XX.comcast.net
Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
Physical Address. . . . . . . . . : 8C-EC-4B-7E-74-DE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.118(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, May 28, 2025 6:27:57 AM
Lease Expires . . . . . . . . . . : Thursday, June 5, 2025 6:27:55 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 74-40-BB-D5-BE-2D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
PS C:\WINDOWS\system32>

= = = =

When my computer is turned on, its looks for the router at 192.168.1.1 and requests a DHCP IP address.

The router has provided the address 192.168.1.118. All with a subnet mask of 255.255.255.0

The provided 192.168.1.118 DHCP address has a lease time of 7 days. The computer will seek a renewal if and as the lease time expires. If the computer is turned off, it may receive a differnet DHCP address the next time the computer is turned on.

My recommendation is to start completely over and work with the router's admin person.

Ensure, as has been posted above, that there are no duplicate IP addresses on the network and watch for typos anywhere - especially in IP addresses and subnet masks. And do not change macs (physical addresses).

 

[flon_klar]

I have set my IP address as 192.168.0.52. Still no internet. I ran diagnostics again, and this time it says my computer is configured correctly, but the DNS server is not responding. I have switched around between 8.8.8.8, 1.1.1.1, 9.9.9.9, and others, but I keep getting the same error message. Any more thoughts?

 

[flon_klar]

Make and model router?

You mentioned that the router was reset? How was that done?

Likely that the router is now back to its' default factory settings.

The router's logs, if available and enabled, may provide some clue.

Who has full admin rights to the router - you will need help from that person.

The network card must be configured to match the router's configuration. For example I would expect to see the Router address being something something like 192.168.1.1 (default varies with manufacturer and can be changed). And the subnet mask would be 255.255.255.0

There are 3 different DHCP IP address ranges in use for private networks.

FYI:

https://www.lifewire.com/what-is-a-private-ip-address-2625970

= = = =

Here are the results from my computer's "ipconfig /all". [Where XXXXX redacts personal information.]

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Install the latest PowerShell for new features and improvements! https://aka.ms/PSWindows

PS C:\WINDOWS\system32> ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : XXXXX
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.XX.comcast.net

Ethernet adapter McCoole:

Connection-specific DNS Suffix . : hsd1.XX.comcast.net
Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
Physical Address. . . . . . . . . : 8C-EC-4B-7E-74-DE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.118(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, May 28, 2025 6:27:57 AM
Lease Expires . . . . . . . . . . : Thursday, June 5, 2025 6:27:55 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 74-40-BB-D5-BE-2D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
PS C:\WINDOWS\system32>

= = = =

When my computer is turned on, its looks for the router at 192.168.1.1 and requests a DHCP IP address.

The router has provided the address 192.168.1.118. All with a subnet mask of 255.255.255.0

The provided 192.168.1.118 DHCP address has a lease time of 7 days. The computer will seek a renewal if and as the lease time expires. If the computer is turned off, it may receive a differnet DHCP address the next time the computer is turned on.

My recommendation is to start completely over and work with the router's admin person.

Ensure, as has been posted above, that there are no duplicate IP addresses on the network and watch for typos anywhere - especially in IP addresses and subnet masks. And do not change macs (physical addresses).

The router is a Motorola MG8702. I am the router’s admin. I had an email conversation yesterday with their tech support. He had me do 2 resets during that time. In the middle of the conversation, he vanished.

As I said in my last reply, the computer now acknowledges the Ethernet connection, but says the DNS server is not responding. I don’t know what to do about that.

I just don’t understand why everything suddenly changed and is so difficult to set straight. There WAS a power failure that night, due to weather, but that happens all the time, with no problems. Also that day, I changed out the CPU fan, as the old one had broken. I’d really like to figure out the cause of the problem so I can try to avoid future issues. But right now, I need my internet back!

 

[SkyNetRising]

I will have to retype, as I cannot copy from my computer onto my phone.

Do not retype. Just make a photo with your phone camera.
(upload to imgur.com and post link)

There WAS a power failure that night, due to weather, but that happens all the time, with no problems.

Lightning can kill wired lan card, switch and router also.
Have personal experience with this.

Even if ethernet card is busted, wifi should still work.

But right now, I need my internet back!

Try connecting with wired ethernet and wifi separately.

Ethernet:
1. make sure wifi card is disabled and ethernet enabled,
2. set ip assignment to automatic (for ethernet ipv4),
3. disable ipv6 (for ethernet),
4. run from elevated command prompt

ipconfig /release​

ipconfig /renew​

Show screenshot with results from ipconfig /all

WIFI:
1. make sure ethernet card is disabled and wifi enabled,
2. set ip assignment to automatic (for wifi ipv4),
3. disable ipv6 (for wifi),
4. run from elevated command prompt

ipconfig /release​

ipconfig /renew​

Show screenshot with results from ipconfig /all

 

[Ralston18]

"I have set my IP address as 192.168.0.52"

You are using a Static IP address for the computer - correct?

Why 192.168.0.52? Is that IP address outside of the DHCP IP address range allowed to the router?

Did you configure that static (fixed) IP address for the computer on the router via the network adapter's mac?

Is the subnet mask set to 255.255.255.0?

= = = =

This router?

https://modem.tools/router/motorola/mg8702

https://en-us.support.motorola.com/...177972/~/how-to-set-modem-to-factory-settings

When you reset the modem were you sure to hold the reset button for at least 25 seconds?

 

[flon_klar]

Yes, I set the IP address to static.

.52 is a random number within the range (.0-.255) of addresses assigned to the devices in my house. Any number higher than 255 gives me an error message. Once I gave it the static address, the computer was able to recognize the connection, but couldn’t find the DNS server. I tried 8.8.8.8 and 1.1.1.1 and a few others, nothing worked.

When resetting the router, yes, I keep the button held for 30 seconds. The Motorola tech even had me disconnect everything except power. He also helped me find the actual DNS addresses in the router. I entered those, but diagnostics still can’t find the servers.

I went back to automatic mode at your suggestion, and now the computer doesn’t recognize the connection anymore. ipconfig /all now displays the original “preferred” IPv4 address, with a different subnet mask (/16 instead of /24), and no gateway.

Now I’m back to the static address. The computer still does not see the DNS servers.

Here are the images you requested:

https://imgur.com/a/OZvxR0z

View: https://imgur.com/a/OZvxR0z

https://imgur.com/a/SXsBSAE

View: https://imgur.com/a/SXsBSAE

 

[Ralston18]

Interesting....

I see DHCP Enabled = "No" in the first imgur image.

Then I see DHCP Enabled = "Yes" in the second imgur image.

And I also see (first imgur image) the DNS servers (209.18.47.62 and 209.18.47.61) both apparently associated with MIT.

Why are those DNS servers being used?

 

[flon_klar]

Interesting....

I see DHCP Enabled = "No" in the first imgur image.

Then I see DHCP Enabled = "Yes" in the second imgur image.

And I also see (first imgur image) the DNS servers (209.18.47.62 and 209.18.47.61) both apparently associated with MIT.

Why are those DNS servers being used?

DHCP is disabled when I have a static address. DHCP is enabled when it’s an automatic process.
The DNS server addresses are directly from my router settings. That’s what the Motorola tech told me to use.

 

[cruisetung]

run command ping 8.8.8.8 and what happen?

 

[flon_klar]

run command ping 8.8.8.8 and what happen?

All DNS ping attempts have failed.

I spoke with support at my ISP tonight. They’re going to loan me a router so we can make sure it’s not a router problem. I don’t really see how it could be though, since this issue only affects my computer. But then, I’m no expert on networking either, so what do I know?🤷🏼‍♂️

 

[SkyNetRising]

All DNS ping attempts have failed.

Ping default gateway.
If it doesn't reply, then default gateway address is wrong or modem/router dead.

 

[Ralston18]

@flon_klar

Another question: Have you been toogling DHCP on and off? If so, how?

= = = =

And, in agreement with the above ping suggestions. You should also ping the default gateway address (192.168.0.1) via other network devices if available.

= = = =

Out of curiousity I pinged both 209.18.47.61 and 209.18.47.62.

Results the same: "Request timed out".

No idea as to why the Motorola tech would suggest those IP addresses. For the most part I would expect that the tech would provide commonly known and used DNS Server addresses that are likely to be up and running.

E.g. Google at 8.8.8.8 and 8.8.4.4 - Both replied. [See below].

Ping results from via my computer.

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Install the latest PowerShell for new features and improvements! https://aka.ms/PSWindows

PS C:\WINDOWS\system32> ping 209.18.47.62

Pinging 209.18.47.62 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 209.18.47.62:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
PS C:\WINDOWS\system32> ping 209.18.47.61

Pinging 209.18.47.61 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 209.18.47.61:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
PS C:\WINDOWS\system32> ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=18ms TTL=114
Reply from 8.8.8.8: bytes=32 time=18ms TTL=114
Reply from 8.8.8.8: bytes=32 time=17ms TTL=114
Reply from 8.8.8.8: bytes=32 time=16ms TTL=114

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 18ms, Average = 17ms
PS C:\WINDOWS\system32> Ping 8.8.4.4

Pinging 8.8.4.4 with 32 bytes of data:
Reply from 8.8.4.4: bytes=32 time=18ms TTL=114
Reply from 8.8.4.4: bytes=32 time=18ms TTL=114
Reply from 8.8.4.4: bytes=32 time=19ms TTL=114
Reply from 8.8.4.4: bytes=32 time=20ms TTL=114

Ping statistics for 8.8.4.4:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 20ms, Average = 18ms
PS C:\WINDOWS\system32>

 

[flon_klar]

@flon_klar

Another question: Have you been toogling DHCP on and off? If so, how?

= = = =

And, in agreement with the above ping suggestions. You should also ping the default gateway address (192.168.0.1) via other network devices if available.

= = = =

Out of curiousity I pinged both 209.18.47.61 and 209.18.47.62.

Results the same: "Request timed out".

No idea as to why the Motorola tech would suggest those IP addresses. For the most part I would expect that the tech would provide commonly known and used DNS Server addresses that are likely to be up and running.

E.g. Google at 8.8.8.8 and 8.8.4.4 - Both replied. [See below].

Ping results from via my computer.

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Install the latest PowerShell for new features and improvements! https://aka.ms/PSWindows

PS C:\WINDOWS\system32> ping 209.18.47.62

Pinging 209.18.47.62 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 209.18.47.62:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
PS C:\WINDOWS\system32> ping 209.18.47.61

Pinging 209.18.47.61 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 209.18.47.61:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
PS C:\WINDOWS\system32> ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=18ms TTL=114
Reply from 8.8.8.8: bytes=32 time=18ms TTL=114
Reply from 8.8.8.8: bytes=32 time=17ms TTL=114
Reply from 8.8.8.8: bytes=32 time=16ms TTL=114

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 18ms, Average = 17ms
PS C:\WINDOWS\system32> Ping 8.8.4.4

Pinging 8.8.4.4 with 32 bytes of data:
Reply from 8.8.4.4: bytes=32 time=18ms TTL=114
Reply from 8.8.4.4: bytes=32 time=18ms TTL=114
Reply from 8.8.4.4: bytes=32 time=19ms TTL=114
Reply from 8.8.4.4: bytes=32 time=20ms TTL=114

Ping statistics for 8.8.4.4:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 20ms, Average = 18ms
PS C:\WINDOWS\system32>

When you go to a network adapter’s Details and double click on IPv4, you have a choice of automatically assigning an IP address or manually assigning a static address. That’s the toggle.
***************
I pinged both my gateway and my alleged DNS server:

https://imgur.com/a/uRN3hKA

View: https://imgur.com/a/uRN3hKA

https://imgur.com/a/fNpZTlc

View: https://imgur.com/a/fNpZTlc

*****************
The 209.18.47.62 is the DNS server named in my router settings. Here’s a screen shot showing the DNS servers:

https://imgur.com/a/ODTaXa1

View: https://imgur.com/a/ODTaXa1

 

[cruisetung]

C:\Windows\System32>ping -a 209.18.47.61
Pinging dns-cac-lb-01.charter.com [209.18.47.61] with 32 bytes of data:

C:\Windows\System32>ping -a 209.18.47.62
Pinging dns-cac-lb-02.charter.com [209.18.47.62] with 32 bytes of data:

So both IP points to Charter;s DNS servers, not MIT,

Everything looks OK, I don't see why you can't get online?

Can you

tracert 209.18.47.61

? or

tracert 8.8.8.8

?

and this is what I get when I use Charter's DNS

do the same and post what you get

C:\Windows\System32>nslookup
Default Server:  syn-2600-6c50-647f-c9e0-6238-e0ff-feb1-d1f8.biz6.spectrum.com
Address:  2600:6c50:647f:c9e0:6238:e0ff:feb1:d1f8

> server 209.18.47.61
Default Server:  dns-cac-lb-01.charter.com
Address:  209.18.47.61

> apple.com
Server:  dns-cac-lb-01.charter.com
Address:  209.18.47.61

Non-authoritative answer:
Name:    apple.com
Addresses:  2620:149:af0::10
          17.253.144.10