News Intel Comments On Alder Lake's Warping and Bending Issues, Mods Void Warranty

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Our internal data show that the IHS on 12th Gen desktop processors may have slight deflection after installation in the socket. Such minor deflection is expected and does not cause the processor to run outside of specifications.
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intel: [makes a cpu that runs hot]
intel: [makes socket that physically alters shape of product resulting in less cooling]
intel: [said hot chip runs even hotter]
userbase: [mods to fix issue that do not damage/change the product itself]
intel: "yo thats voiding your warranty"


how deep in their own bhole they have to be to claim using something like washers is a risk to their product?

Perhaps, and im just shooting in dark here, use your QA and design a product that doesnt physically alter the dimensions of your product?
 
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While this is unfortunate - and generic, crappy response... in a sense, this only really hurts the i9 owners? 🤔
The 12-6s and 12-7s are already pretty cool customers - you can cool those without sacrificing anything, and even after the deflection occurs, they should still be in a good spot thermally; undervolt and probably still not have to touch power limits.

The i9s, on the other hand, can already be seen pushing 90C+ in some apps. Quite a few are going to let their personal feelings get in the way after seeing that, even though it's technically fine.
The voltage and power limits can be tuned just like the i5s and i7s... but then the deflection happens, and thermals are back up to where they were before, or even worse, forcing users to tone down power limits again, and sacrificing performance.
May as well have gone with an i7 at that point, which wasn't far behind to begin with...
All this is without touching the various mods.
 
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"We have not received reports of 12th Gen Intel Core processors running outside of specifications due to changes to the integrated heat spreader (IHS). "

This must of been written by a lawyer, the cpu will not run out of specifications... it'll just downclock itself since its running hotter than normal.
 
Intel and nvidia constantly (monthly almost) provide me with new reasons to NOT buy their products, ever again.

These two keep competing on Who's The Scummiest Of The All - contest.

Yes, AMD does **** too, but not even remotely close to the level or as often as these two. So it's the lesser of 3 evils.
 
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Intel's statement does acknowledge that the condition exists but says it doesn't cause performance issues. However, it's important to take these comments in context: First, deflection is an engineering term to describe "the degree to which a part of a structural element is displaced under a load (because it deforms)," so this is the technical term for what the enthusiast community refers to as 'bending,' 'warping,' or 'bowing.'
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This is clear from context. We're not stupid.
 
peachpuff said:
"We have not received reports of 12th Gen Intel Core processors running outside of specifications due to changes to the integrated heat spreader (IHS). "

This must of been written by a lawyer, the cpu will not run out of specifications... it'll just downclock itself since its running hotter than normal.
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Downclock itself from what?!
If it can keep base clocks , at specified load, and single thread turbos, it is within specs.
You only buy what intel states on their ark page, any overclocking already voids your warranty so losing the warranty from the deflection mod doesn't even matter to overclockers.
 
Such minor deflection is expected and does not cause the processor to run outside of specifications. We strongly recommend against any modifications to the socket or independent loading mechanism. Such modifications would result in the processor being run outside of specifications and may void any product warranties
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Looks like intel needs better attorneys when they are deflecting an engineering mistake. By releasing a statement saying this is intentional and then specifically threatening anyone trying to remediate the issue they are explicitly accepting responsibility for the cost of the damaged motherboards in the upcoming class action lawsuit. I mean, it's their money to throw away... but I wouldn't have said all that...
 
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hotaru251 said:
intel: [makes a cpu that runs hot]
intel: [makes socket that physically alters shape of product resulting in less cooling]
intel: [said hot chip runs even hotter]
userbase: [mods to fix issue that do not damage/change the product itself]
intel: "yo thats voiding your warranty"


how deep in their own bhole they have to be to claim using something like washers is a risk to their product?

Perhaps, and im just shooting in dark here, use your QA and design a product that doesnt physically alter the dimensions of your product?
Click to expand...

Class Action suit to follow :tearsofjoy:
 
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A reminder folks, intel does not g
TerryLaze said:
Downclock itself from what?!
If it can keep base clocks , at specified load, and single thread turbos, it is within specs.
You only buy what intel states on their ark page, any overclocking already voids your warranty so losing the warranty from the deflection mod doesn't even matter to overclockers.
Click to expand...

Clarification: Intel does not guarantee boost clocks.
 
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WrongRookie said:
I'm gonna upgrade my PC which is most probably either i5-12600K or i7-12700K. Hopefully this matter gets resolved before I start using it!
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i'd wait for 13th gen/zen 4 personally over 12th gen especially with 12th gen deforming part so common.
(3800x3d already beats/matches 12900k so zen 4 will obviously beat it as will intel's 13th gen..which hope wont suffer these damaging issues)
 
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This is actually bad. I'm an AMD fan, but I'd consider Intel as my next CPU. The issue with CP U bending and requiring wats way above TDP is what keeps me away from Intel. I hope their ARC GPU's are up to what they advertise. I'd totally but an APU better than my current Ryzen 5 3350G. Unfortunately only AMD is an option atm.
 
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hotaru251 said:
intel: [makes a cpu that runs hot]
intel: [makes socket that physically alters shape of product resulting in less cooling]
intel: [said hot chip runs even hotter]
userbase: [mods to fix issue that do not damage/change the product itself]
intel: "yo thats voiding your warranty"


how deep in their own bhole they have to be to claim using something like washers is a risk to their product?

Perhaps, and im just shooting in dark here, use your QA and design a product that doesnt physically alter the dimensions of your product?
Click to expand...

They crazy thing if you look at alder lakes block diagram it's basically identical to Zen.

Intel commented the other day that they didn't copy anything but...come on intel.

Now the chips are warping...that's ridiculous and customers should get replacements even if it's just going to warp again.


There has to be a solution to this and Intel needs to find it fast. As far as users go..I wonder what they can do it regain cooling without voiding any warranty.

If you took an impression of the IHS and added thermal pads cut to the exact places where warping is causing no contact... would that be enough to prevent throttling?

Not perfect obviously but it wouldn't effect your warranty.
 
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Hmm. The socket is made/purchased by the board manufacturers, not Intel. I am sure that the specs for the socket are very precise but isn't it still up to the board inspectors to test the socket with a specified CPU to see if the socket is performing properly? They claim x number of insertions but wouldn't they also note if the holdown is deforming the CPU? It would be trivial to add a shim to mitigate the issue.
 
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Johnpombrio said:
Hmm. The socket is made/purchased by the board manufacturers, not Intel. I am sure that the specs for the socket are very precise but isn't it still up to the board inspectors to test the socket with a specified CPU to see if the socket is performing properly? They claim x number of insertions but wouldn't they also note if the holdown is deforming the CPU? It would be trivial to add a shim to mitigate the issue.
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Have you ever heard about lapping in relation to overclocking? This is the same thing, no industry can make two things be 100% the exact same or 100% always perfect, there is always some wiggle room no matter how small it is, and this is just that, the heat spreader is expected to warp a tiny bit in a certain percentage of the CPUs manufactured. To manufacture them otherwise would be a huge increase in difficulty and as such in price.

Heck this is the same or even smaller an issue than silicon lottery, every CPU is either slightly faster or slower or slightly more or less efficient, nobody cries murder on that one because everybody understands that this is normal.
 
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This smells like bad press for Intel. Hm... If only they actually cared XD

Keep in mind this socket will also work (if Intel keeps their promise) with the successor to Alder Lake (I can't remember its name), so if that CPU is higher wattage than ADL, well, you know how this is skew things against Intel. In other words, I think Intel should reconsider their take and talk to AIBs/OEMs and try to find an agreeable solution. This should be in their best interest, I'd say.

Regards.
 
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d0x360 said:
.I wonder what they can do it regain cooling without voiding any warranty.
Click to expand...
you do it and if they ask say no.

The mods leave no evidence of beign used (they are harmless).
d0x360 said:
would that be enough to prevent throttling?
Click to expand...
doubtful as wouldnt be equal contact and even if did thermal pads can't transfer heat nearly fast enoguh & likely make it worse and acts as insulator.
 
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d0x360 said:
They crazy thing if you look at alder lakes block diagram it's basically identical to Zen.

Intel commented the other day that they didn't copy anything but...come on intel.
Click to expand...
Golden Cove's scheduling and execution stages are organized in a very different way from Zen 3's. Gracemont is more similar in that area, while having a very different front end. Pay attention how Gracemont is ultimately based on Silvermont, which shared a similar backend layout and was launched in 2013, 3 years before Zen.

If anything, you could argue that AMD copied Intel, but we know that isn't true. With Zen, AMD did a great job taking the good things from Bulldozer and getting rid of the bad ones, going back to the more conventional designs they had before that. Indeed, it's very likely that both companies take inspiration from each other's designs, but they can't copy IP.
 
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Good thing they can't tell if you mod your cooler unless you tell them you did. And if they did refuse a warranty issue over it, raising hell on social media ought to get a lot of support I would think.
They admitted it happens and don't care to make changes to fix it or offer help to keep it cooler...and they are threatening you if you mod it to keep it cool. Not a good look. This coupled with their specter ghost problems that they refuse to find a proper solution to has kept me from buying Intel. Even though they are making record profits they could care less about customer experience sounds like.
 
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If you guys read what they say, it’s actually it “might void your warranty”. As in: if something breaks, we won’t cover it. They are just covering their asses so nobody can say afterwards intel would cover their own clumsiness. They obviously won’t void the warranty if the mod didn’t break anything
 
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