News Intel customer bemoans CPU RMA process — furious owner says Intel claims brand new Core i9-14900K chips purchased from Amazon and Microcenter are fake

[r00tb33r]

Happened to me. I tried to exchange a 13700KF purchased on Amazon, same story, they said it was fake.

 

[MobileJAD]

Who says they don't honor the claims?

The point people are going with here is that it appears to them that Intel is trying to find ways to avoid serving peoples RMA's request.
To me the vibe I'm getting from Intel is that they want people to just buy their products, at what ever price they ask for, and not complain about it. If things arent working right with this gen, have faith it will be working in the next gen, with probably a new socket/motherboard, at full retail price.
Those are just my thoughts on the matter, they may not reflect reality, but from my perspective, Intel isnt doing much to shake off the evil greedy giant corpo vibes here.

 

[TheHerald]

The point people are going with here is that it appears to them that Intel is trying to find ways to avoid serving peoples RMA's request.
To me the vibe I'm getting from Intel is that they want people to just buy their products, at what ever price they ask for, and not complain about it. If things arent working right with this gen, have faith it will be working in the next gen, with probably a new socket/motherboard, at full retail price.
Those are just my thoughts on the matter, they may not reflect reality, but from my perspective, Intel isnt doing much to shake off the evil greedy giant corpo vibes here.

That's not the case though.

Intel handles tens if not hundreds of RMAs a day. Thus far we've seen 3 "complaints" from end users being repeated and spread around on forums and reddits with people being outraged. All 3 were completely fabricated BS.

1) First case, guy wanted to RMA, Intel said sure, then he changed his mind and asked for a refund. Intel told him to apply for a refund with the retailer he bought his CPU (obviously, that's exactly how it happens in the EU) but nope, he got mad and opened a thread to complain

2) Second guy was told that if they don't have the same CPU available they will instead give him something better - he didn't understand what that meant for somehow and he made a video complaining for 0 reason. Imagine intel telling you we don't have a 13500 - we will replace it with a 13600k and youd be crying about it,lol.

3) Third guy send a picture of his cpu die full of paste and whatever bot intel was using couldnt properly read the serial number. Of course he opened a thread complaining for 0 reason. Microcenter told him to clean the damn paste and resend the picture - he did - and intel went through with the RMA.

So yeah, sure, the outrage about intel denying rmas is very valid.

 

[zagaldus]

For those thinking Intel should do a recall, consider that potentially 10's of millions of CPUs are affected, and there's no way they have that kind of stock on hand. It might be the right thing to do, but it may simply not be a realistic possibly for them to execute.

So because there's a lot of CPUs for them to recall, because of their own f*ckup, it's totally fine for them to lie to their own customers claiming their CPUs are "fake" and "counterfeit" and threaten to take and destroy customer CPUs to scare people and deter them from RMAing the faulty CPUs so they don't have to take any accountability.

There is no "might be the right thing to do", it is THE most important thing they should be doing right now. People like you are why these companies and corporations get away with f*cking their own customers over like this. Because you're totally okay with them making a fool out of you and insulting your intelligence to enrich themselves because that's more convenient than doing the right thing and owning up to their mistakes. You have a severe case of Stockholm's Syndrome.

Auto manufacturers do this all the time.

It's called a rolling recall. You get put into a queue, and all you have to do is bring it to the dealer when it's your turn.

Right, thank you.

I'm just in shock after reading this article, couldn't do anything but laugh out loud, I found myself questioning if this is even real. Intel is really going this far, threatening to destroy their own customer's CPUs to scare them into not RMAing. And logic will tell you that if they're already lying to customers claiming their CPUs are fake before the RMA process even begins, they are likely to lie again and destroy the CPU when they receive it. They are really going this far just to save money and save face.

They are begging for a class action lawsuit at this point. And I'm someone who used to brag on Intel every chance I got, especially after being burned in the past by AMD processors but man, I might have to go back to AMD with what I'm seeing from Intel, this is despicable the way they're treating their own customers, it really shows you that Intel is being ran by some truly terrible people.

 

[TheHerald]

So because there's a lot of CPUs for them to recall, because of their own f*ckup, it's totally fine for them to lie to their own customers claiming their CPUs are "fake" and "counterfeit" and threaten to take and destroy customer CPUs to scare people and deter them from RMAing the faulty CPUs so they don't have to take any accountability.

There is no "might be the right thing to do", it is THE most important thing they should be doing right now. People like you are why these companies and corporations get away with f*cking their own customers over like this. Because you're totally okay with them making a fool out of you and insulting your intelligence to enrich themselves because that's more convenient than doing the right thing and owning up to their mistakes. You have a severe case of Stockholm's Syndrome.




Right, thank you.

I'm just in shock after reading this article, couldn't do anything but laugh out loud, I found myself questioning if this is even real. Intel is really going this far, threatening to destroy their own customer's CPUs to scare them into not RMAing. And logic will tell you that if they're already lying to customers claiming their CPUs are fake before the RMA process even begins, they are likely to lie again and destroy the CPU when they receive it. They are really going this far just to save money and save face.

They are begging for a class action lawsuit at this point. And I'm someone who used to brag on Intel every chance I got, especially after being burned in the past by AMD processors but man, I might have to go back to AMD with what I'm seeing from Intel, this is despicable the way they're treating their own customers, it really shows you that Intel is being ran by some truly terrible people.

Read the reddit thread again. We all love hating intel but at least try to find some actual facts to base your hatred now. That's really not what happened.

Guy sent the first CPU pictures with paste on it. Whoever saw the picture (maybe a bot, who knows) on Intel couldnt properly read the serial number, so they told him it's not a boxed CPU. When guy actually cleaned the freaking paste and retook the pictures, the RMA went through just fine.

Let's all try and find some facts to hate on Intel. Please?

 

[tamalero]

Intel doesn't know that they were working, that's just the claim of the person wanting the RMA. And a person could easily have a working Intel processor, but decide to RMA a broken fake processor using the paperwork of their working Intel processor order. It wouldn't be impossible to swap lids on processors if you know what you are doing.

My guess is that they were chinese harvested chips?

Somehow a lot of enginereing samples end in china.