News Intel's CPU instability and crashing issues also impact mainstream 65W and higher 'non-K' models — damage is irreversible, no planned recall

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TheHerald

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Yes, but we haven't seen a faulty CPU situation like this. If a CPU is producing bad results, all bets are off.


I don't know what that is. A web search tells me:
tREFI is the "Maximum average periodic refresh"​

Yeah, bad RAM settings can quickly & easily cause it to become extremely unreliable.

Did I mention that I don't overclock and use ECC memory? Again, the issue I'd worry about here, is that there's nothing comparable I can do about a faulty CPU.
Yeah, tREFI and tRFC are the 2 settings that lead to data corruption with ram if you don't know the hell you are doing. These 2 are linked, tRFC is how long each pause takes and tREFI is how INfrequent the pauses are. So you drop trfc as low as possible and set trefi as high as possible for the lowest latency but - again, you need to know what the heck is going on

EG1. Sorry, offtopic :cool:
 

Taslios

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Your pc is throwing bsods and crashes but you aren't touching intel cause they are not stable. Oh boy....
And this is why forums are..... popcorn worthy but seldom more than that.

I've run both AMD and Intel systems, and honestly any system that is BSOD as often as his... is user created and he did say he was stress testing the platform: likely overclocking or unstable memory timings or something of the sort.

for some that's fine... they are overclocking and pushing the limits.

The number of "it hasn't happened to me so this isn't an issue" responses to the issues Intel are having really make me shake my head.

We shouldn't be fans.. we should be consumers, and we should be advocating for the best consumer experience for ALL of us as it makes competition and innovation move, while keeping companies honest and prices lower.

but alas... fans will fan.
 

TheHerald

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And this is why forums are..... popcorn worthy but seldom more than that.

I've run both AMD and Intel systems, and honestly any system that is BSOD as often as his... is user created and he did say he was stress testing the platform: likely overclocking or unstable memory timings or something of the sort.

for some that's fine... they are overclocking and pushing the limits.

The number of "it hasn't happened to me so this isn't an issue" responses to the issues Intel are having really make me shake my head.

We shouldn't be fans.. we should be consumers, and we should be advocating for the best consumer experience for ALL of us as it makes competition and innovation move, while keeping companies honest and prices lower.

but alas... fans will fan.
Never said it's not user created. What I'm saying is that it is highly ironic having a PC that constantly crashes and bsods while arguing how you care about your PC's stability.
 
I have a 13980HX in my laptop and that thing can pull 157W at load and 100W sustained I think. What am I supposed to do if the processor died and it’s past ASUS’ warranty period?

Intel either needs to tell OEMs to extend warranty or do a special exchange that will cover life of the motherboard
Intel claims mobile versions are not affected. With the way this has evolved however, I'm still mildly concerned. I have a 13900HX in my new laptop (This all blew up right after I received it) and I'll be more than a little miffed if I have to RMA it. Outside of the potential CPU issues it's a tight little rig.
 
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Mattzun

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Intel claims mobile versions are not affected. With the way this has evolved however, I'm still mildly concerned. I have a 13900HX in my new laptop (This all blew up right after I received it) and I'll be more than a little miffed if I have to RMA it. Outside of the potential CPU issues it's a tight little rig.
Intel actually said that mobile chips have an issue, but it is not the excess voltage issue.
They haven’t provided any additional details on what the issue might be.
Whatever the issue is, crashes on mobile chips are a lot less common than crashes due to the desktop voltage/degradation problem.
 
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We shouldn't be fans.. we should be consumers, and we should be advocating for the best consumer experience for ALL of us as it makes competition and innovation move, while keeping companies honest and prices lower.
Absolutely, tribalism draws the forums into a state where what is said becomes meaningless. He who shouts loudest wins.

I will not say buy this or don’t buy that. It’s your money. I will happily present alternatives from whoever supplies kit that may suit a need.

AMDntel doesn’t care about you beyond selling you a piece of hardware. You have problems they will try to minimise their liability. It is in the nature of a multinational beast.

The first responsibility of a company is to its shareholders. If it is in their interests fixes will be rapid, consider, lot of failures at a data farm will be investigated and fixed post haste. It will be done in such a way as to avoid the press/publicity as that could harm the shareholders.

IntMD is not your friend, you don’t owe them loyalty.
Research your potential purchases thoroughly. Think critically, don’t look for confirmation bias with regard to your purchases.
 
Intel actually said that mobile chips have an issue, but it is not the excess voltage issue.
They haven’t provided any additional details on what the issue might be.
Whatever the issue is, crashes on mobile chips are a lot less common than crashes due to the desktop voltage/degradation problem.
IIRC, Intel claims it's normal software/hardware incompatibilities with no action on their part forthcoming. Not the most reassuring statement. I have had zero of these types of incompatibilities and the claimed crashes over the past say, 30 years? And this is a cross dozens of systems and several operating systems and their various versions over the years. That's not to say I've never had a crash, I have. Those crashes were always afaik the direct result of something I did. Regardless, until Intel says otherwise I plan to use my system as intended. If it craps the bed then so be it. I will expect Intel/Dell to make any issues right and if they do not then I will simply vote with my wallet next time around. It's really all I can do.

(Edit: To add)

Here it is:

Intel is aware of a small number of instability reports on Intel Core 13th/14th Gen mobile processors. Based on our in-depth analysis of the reported Intel Core 13th/14th Gen desktop processor instability issues, Intel has determined that mobile products are not exposed to the same issue. The symptoms being reported on 13th/14th Gen mobile systems – including system hangs and crashes – are common symptoms stemming from a broad range of potential software and hardware issues. As always, if users are experiencing issues with their Intel-powered laptops we encourage them to reach out to the system manufacturer for further assistance.
-Intel Rep to Digital Trends
 
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Just FYI as it's bugging me: "Recall" does not mean "replace". It means to remove, fix, or replace. A microcode update sent to all systems with affected processors is a recall.
“As with the Sale of Goods Act, under the Consumer Rights Act all products must be of satisfactory quality, fit for purpose and as described.

The rules also include digital content in this definition. So all products - whether physical or digital - must meet the following standards:

  • Fit for purpose: The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods.
  • As described: The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase.
  • Satisfactory quality: Goods shouldn't be faulty or damaged when you receive them. You should ask what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won’t be held to as high standards as luxury goods.
One aspect of a product being of satisfactory quality is durability, in other words how long it lasts.

Durability takes into account many different factors like product type, brand reputation, price point and how it is advertised. For example you're unlikely to be able to claim a cheap kettle that's stopped working after four years isn't durable. Whereas a more premium and expensive kettle that's been well looked after and has stopped working after 14 months could be considered to not be durable, and therefore not of satisfactory quality”

Fit for purpose: The chips are failing in numbers greater than would be expected.
As described : Any performance decline would breach “as described”
Satisfactory quality: Durability, chips last for years when properly described and implemented. The expectation is that their life will greatly exceed the warranty period. That there is accelerated degradation means that the devices are more likely to fail “early” even if this is outside of the warranty period.

Intel sold inherently faulty parts. They should be replaced.
 

slightnitpick

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One aspect of a product being of satisfactory quality is durability, in other words how long it lasts.
I don't disagree. Unfortunately, as mentioned here by others, this durability is limited to the warranty period. I really hate the "engineered obsolescence" and disposable culture we're in now, but unfortunately it's what the law allows.
Durability takes into account many different factors like product type, brand reputation, price point and how it is advertised. For example you're unlikely to be able to claim a cheap kettle that's stopped working after four years isn't durable. Whereas a more premium and expensive kettle that's been well looked after and has stopped working after 14 months could be considered to not be durable, and therefore not of satisfactory quality”

Intel sold inherently faulty parts. They should be replaced.
Yep, And they will replace the ones that have failed. The rest will merely receive a microcode update and, legally, only be replaced if within the warranty period for manufacturing defects. Unless Intel or a jury decide otherwise.
 
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slightnitpick

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You can yawn all you want, but the focus everyone has on "the fiduciary duty is the highest duty of care under the law" encourages even our lawmakers to ignore the self evident fact that everyone has citizenship and law-abiding duties. And to thus excuse bad behavior if it was in the interests of a corporation.

The people in charge of making and enforcing processes at Boeing during the recent screwups should be managed out of their jobs as soon as practicable and should be legally barred from any future such management jobs. But since they were doing what they thought was in the best interest of shareholders, it's a slap on the wrist. Even though they are straight up guilty of, bare minimum, negligent homicide for the second crash after the first crash made evident the degree of their screwup.
 
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Uk sale of goods 2015
“If your complaint is that after 3 years your appliance has broken down with a fault that has rendered it economically unrepairable, then proving that it was faulty when delivered sounds very difficult. If this was the case, then depending on how much it cost, how much it’s been used and under what conditions, you may still have a valid claim”

Given the recent history I’d believe there is a strong claim.
6 years in England and Wales, 5 years in Scotland.
 
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slightnitpick

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“If your complaint is that after 3 years your appliance has broken down with a fault that has rendered it economically unrepairable, then proving that it was faulty when delivered sounds very difficult. If this was the case, then depending on how much it cost, how much it’s been used and under what conditions, you may still have a valid claim”

Given the recent history I’d believe there is a strong claim.
6 years in England and Wales, 5 years in Scotland.
Yes, this is the warranty period. But even under this: 1) A microcode update that keeps it function for 5 or 6 years without fault is "repairable", and 2) It looks like no one is entitled to a replacement until the processor "breaks down".
 
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Yes, this is the warranty period. But even under this: 1) A microcode update that keeps it function for 5 or 6 years without fault is "repairable", and 2) It looks like no one is entitled to a replacement until the processor "breaks down".
You didn’t comment on the “As described” section. If the update reduces performance it is not as sold. Break down doesn’t matter in that case.
 
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pirix911

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I thought it was just a couple of models that Intel was pusing too hard to keep up with AMD. This paints a different picture.
This makes choosing a Ryzen chip really easy. Why would anyone throw dice on a chipset/motherboard combo with a company that will not stand by those already stung by their mistakes. Do they have a fix? Is it permanent? Are we waiting for the other self destruct shoe to drop? Buh Bye!
 
Not telling != lying. Are you being obtuse on purpose or what?

Almost seems like the Intel rep said it only affects 13th/14th and this was over a week ago and hasn't been changed/updated. The predominant difference between them and 12th Gen being the GC core since the node has been ruled out as a cause.
Again that's what you are reducing my argument to, not what I said. You apparently have reading comprehension issues or (more likely at this point) you are being intentionally disingenious in the argument you are making to defend poor little Intel.
You clearly don't understand what you wrote then. You made a bunch of generalized assumptions about who buys parts, how they use them and what their reaction is. You're also ignoring that the top of the stack is the least sold part so by sheer volume of sales one would expect to have heard many stories from lower SKUs as well if all were equally affected.
When CPU requests 0.8 V at base frequency, what voltage it will actually request with an "erroneous microcode which causes it to request more voltage than it is safe"?

You see, Intel never said this bug affects only boosting which you keep insisting it's the case because you are either conflating this with eTVB or you are really having trouble separating two issues mentioned.

Consider the yet to be fixed microcode bug like a permanent Vcore + offset to what the CPU requests, and we don't even know whether that + offset is fixed or random or whether it correlates to actual voltage requested at all.
If it was unsafe at idle you'd have a lot more parts slagging themselves just by the nature of your supposed hypothesis here. Your arguments keep getting more ridiculous and detached from reality the more you post.
Whichever way you slice it, Intel's response to this mess is beyond pale and indefensible so kindly stop defending it.
It's not a matter of defending Intel, and I've said repeatedly they've botched the response and need to assure customers. It's a matter of not liking when someone is spreading unproven nonsense because they have an axe to grind.
 

slightnitpick

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You didn’t comment on the “As described” section. If the update reduces performance it is not as sold. Break down doesn’t matter in that case.
How is a microcode update changing the description of the product? They aren't making limits to what they had described the product as, they are actually rectifying (with the microcode update) a mistake that caused the product to operate out of its original description.

Now this error may very well impinge on the quality of the processor, but 1) You have to prove this, and 2) Is this impingement on quality such that the processor will behave unacceptably within the 5 or 6 year consumer warranty period? If so, then under UK law they'll have to replace it or refund the purchase. If not, then tough.

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl
  • 0-30 days: You can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described.
  • 30 days-six months: You must give the retailer one opportunity to repair or replace it before you can claim a refund.
  • Six months or longer: You must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty.
 
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