Hello, I'd really love some help with my problem. It has been very frustrating and I'm not sure what else to do. Apologies if poor formatting, I am writing this on a phone since I'm struggling to get consistent internet in my apartment. I have been trying to fix this for days and even had a technician from my is come to fix it and I'm still having issues.
My current networking gear.
Asus GT-AX11000 Router with latest firmware (3.0.0.4.386_45989)
Arris S33 Modem (approved router for spectrum)
Spectrum is ISP
I use spectrum internet, and we have been using them for a long time with very few issues in our case. I did get new equipment about 2 months ago but had no issues with my system until this last Friday. Essentially the internet will work fine for a few minutes (sometimes longer, sometimes less) then drop out for a few minutes. Sometimes the Modem indicates that it's searching for and upstream/downstream signal when it drops, sometimes the router indicates it's not getting internet and sometimes both show they are having issues when it happens but not always. By drop, I mean nothing connected to the router gets internet. It will often come back in without having to do anything but as a student it's very challenging to do homework with it dropping in and out.
I have tried all of the things I could think of. I switched out all the cables I was using. I made sure everything was tight. Unplugged everything for a while and plugged it back in. I tried going back to default settings, nothing I did was fixing it so I called Spectrum and they sent a technician this morning. The technician was very nice but was unable to find any likely issues. He replaced the line to our apartment, and basically all the likely connections where issues occur. And everywhere told him he was getting a good signal.
I did try to use their supplied Modem as well to check and after in finishing turning on, all the lights stay static blue and my router doesn't get any signal or anything from it.
I'm just confused because it was running super well and now it isn't and has just been super frustrating. The technician said he couldn't explain or figure out exactly what the issue is.
If anyone has any thoughts or ideas, I'd be ever grateful!
My current networking gear.
Asus GT-AX11000 Router with latest firmware (3.0.0.4.386_45989)
Arris S33 Modem (approved router for spectrum)
Spectrum is ISP
I use spectrum internet, and we have been using them for a long time with very few issues in our case. I did get new equipment about 2 months ago but had no issues with my system until this last Friday. Essentially the internet will work fine for a few minutes (sometimes longer, sometimes less) then drop out for a few minutes. Sometimes the Modem indicates that it's searching for and upstream/downstream signal when it drops, sometimes the router indicates it's not getting internet and sometimes both show they are having issues when it happens but not always. By drop, I mean nothing connected to the router gets internet. It will often come back in without having to do anything but as a student it's very challenging to do homework with it dropping in and out.
I have tried all of the things I could think of. I switched out all the cables I was using. I made sure everything was tight. Unplugged everything for a while and plugged it back in. I tried going back to default settings, nothing I did was fixing it so I called Spectrum and they sent a technician this morning. The technician was very nice but was unable to find any likely issues. He replaced the line to our apartment, and basically all the likely connections where issues occur. And everywhere told him he was getting a good signal.
I did try to use their supplied Modem as well to check and after in finishing turning on, all the lights stay static blue and my router doesn't get any signal or anything from it.
I'm just confused because it was running super well and now it isn't and has just been super frustrating. The technician said he couldn't explain or figure out exactly what the issue is.
If anyone has any thoughts or ideas, I'd be ever grateful!