internal storage running out but i have plenty spaces

[Proxisos]

When i tried to download anything it will says insufficient memory but i have a lot of spaces sometimes it warns me "Internal storage running out" when i check the storage settings the internal storage bar is almost full of the green , green is for apps but the apps is only 900MB i have 8GB total spaces and it says i have 6GB of free spaces...I've tried formatting , clear cache and move apps to Phone storage but i still can't use the remaining spaces

 

[shahbaz200]

Please show me that screenshot where it shows how much you have free. press and hold Power button + Volume down to take screen shot. On samsung home button + power.

 

[Proxisos]

Please show me that screenshot where it shows how much you have free. press and hold Power button + Volume down to take screen shot. On samsung home button + power.

 

[shahbaz200]

I think you need to delete cache memory that is somehow making your phone thing that apps are taking most of memory. If you dont know how to do that tell me your phone model so I can guide you step by step

 

[mjslakeridge]

For an Android device, it would be something like Settings/General/Storage/Cached Data.

 

[Proxisos]

I think you need to delete cache memory that is somehow making your phone thing that apps are taking most of memory. If you dont know how to do that tell me your phone model so I can guide you step by step

My phone model is p8s android version 5.1 but the thing is I've clear the cache all the time

 

[shahbaz200]

Not sure what phone it is. So I am assuming its Chinese phone.
1. Turn off your phone
2. Hold the volume DOWN and power button until the recovery menu appears

In this menu you navigate up and down by volume button and select by power button


3. If it shows 2 options, Recovery Mode or Factory Mode, select recovery mode. If it doesn't good see next step.

4. At Recovery mode menu, select "Wipe Cache partition"

5. Reboot your device, it may take longer than usual because this method clears system cache as well and everything should be fine I guess. Do this and tell me the results.

 

[Proxisos]

Not sure what phone it is. So I am assuming its Chinese phone.
1. Turn off your phone
2. Hold the volume DOWN and power button until the recovery menu appears

In this menu you navigate up and down by volume button and select by power button


3. If it shows 2 options, Recovery Mode or Factory Mode, select recovery mode. If it doesn't good see next step.

4. At Recovery mode menu, select "Wipe Cache partition"

5. Reboot your device, it may take longer than usual because this method clears system cache as well and everything should be fine I guess. Do this and tell me the results.

There's no option for Recovery mode or Wipe Cache partition

But when i do that it will just show Factory mode menu it has:
Auto Test
Manual Test
Item Test
Test Report
Debug Test
Clear eMMC
Version
Reboot

 

[shahbaz200]

Not sure what phone it is. So I am assuming its Chinese phone.
1. Turn off your phone
2. Hold the volume DOWN and power button until the recovery menu appears

In this menu you navigate up and down by volume button and select by power button


3. If it shows 2 options, Recovery Mode or Factory Mode, select recovery mode. If it doesn't good see next step.

4. At Recovery mode menu, select "Wipe Cache partition"

5. Reboot your device, it may take longer than usual because this method clears system cache as well and everything should be fine I guess. Do this and tell me the results.

There's no option for Recovery mode or Wipe Cache partition

But when i do that it will just show Factory mode menu it has:
Auto Test
Manual Test
Item Test
Test Report
Debug Test
Clear eMMC
Version
Reboot

Do everything again but this time hold Volume UP instead of DOWN.

 

[Proxisos]

Not sure what phone it is. So I am assuming its Chinese phone.
1. Turn off your phone
2. Hold the volume DOWN and power button until the recovery menu appears

In this menu you navigate up and down by volume button and select by power button


3. If it shows 2 options, Recovery Mode or Factory Mode, select recovery mode. If it doesn't good see next step.

4. At Recovery mode menu, select "Wipe Cache partition"

5. Reboot your device, it may take longer than usual because this method clears system cache as well and everything should be fine I guess. Do this and tell me the results.

There's no option for Recovery mode or Wipe Cache partition

But when i do that it will just show Factory mode menu it has:
Auto Test
Manual Test
Item Test
Test Report
Debug Test
Clear eMMC
Version
Reboot

Do everything again but this time hold Volume UP instead of DOWN.

I've tried hold Volume up and power button that leads me to the factory mode menu now i'm trying Volume down but it seems to hang my phone and i can't turn it on but i could by removing the battery and put it back

 

[shahbaz200]

When it hangs, does it shows android logo? if it does, press(touch) home button at that time. If it doesn't, try doing with both volume buttons, it should work.

 

[Proxisos]

When it hangs, does it shows android logo? if it does, press(touch) home button at that time. If it doesn't, try doing with both volume buttons, it should work.

Never mind , for some reason i have to press volume button for the Recovery mode menu to show , but I've already tried Wipe cache partition and then reboot but the storage still shows the same

 

[shahbaz200]

Sorry for being late. Check out your all apps and see how much space they are taking. And when do you get warning that space is running out? Do you have SD card? If yes remove and start your phone without it.

 

[Proxisos]

Sorry for being late. Check out your all apps and see how much space they are taking. And when do you get warning that space is running out? Do you have SD card? If yes remove and start your phone without it.

My apps is 377MB used and 7.5 gb free ( it's different on Apps manager than on Storage)the storage says 395MB used and available 6.11 GB , and yes i do use SD card and i tried removing it but the storage stays the same

 

[shahbaz200]

Is your phone rooted?

 

[shahbaz200]

You can try CleanMaster app from Playstore and delete junk and see if it makes any difference. In your settings -> developer options, disable any "Logging" feature if any.

 

[Proxisos]

You can try CleanMaster app from Playstore and delete junk and see if it makes any difference. In your settings -> developer options, disable any "Logging" feature if any.

I've scan junk files using Clean Master but nothing change much and I don't know what rooted phone is...but when i scan for virus i got 1 virus which once i did a scan with different app and I'm pretty sure it's the same virus which is Twitter it's not even on google play store and i can't even uninstall it

 

[shahbaz200]

If you cant uninstall it, check if it is listed in Settings -> Security - Device administration
If it is uncheck it, if not look for ny suspicious apps.
If there is nothing wrong see if disabling and clearing data of Twitter helps if no then there are two options for you:
1. Root and proceed further. Root is basically access to all your system. With that you can remove twitter because you have access to everything. and I think you might solve memory issue with root access.
2. Factory reset your phone. You will lose all data so copy everything to PC. But this doesn't move contacts so you need to back them up as well. Reset might get rid of memory problem but Twitter won't be deleted if it is system app.


And by the way it doesn't appears in Google Play Store probably means it is not the official app - suspicious app. Did you got this phone new one or used?

 

[Proxisos]

If you cant uninstall it, check if it is listed in Settings -> Security - Device administration
If it is uncheck it, if not look for ny suspicious apps.
If there is nothing wrong see if disabling and clearing data of Twitter helps if no then there are two options for you:
1. Root and proceed further. Root is basically access to all your system. With that you can remove twitter because you have access to everything. and I think you might solve memory issue with root access.
2. Factory reset your phone. You will lose all data so copy everything to PC. But this doesn't move contacts so you need to back them up as well. Reset might get rid of memory problem but Twitter won't be deleted if it is system app.


And by the way it doesn't appears in Google Play Store probably means it is not the official app - suspicious app. Did you got this phone new one or used?

It's not listed on Device administration clear the data and disabling twitter doesn't change anything
1. How do you root?
2. I've done factory reset twice already and nothing changed

My dad bought this phone a month ago and it has a lot of problem since my dad bought them

 

[shahbaz200]

Show me stats of your phone storage that is visible in screenshot that you provided first.

Is this your phone?:
http://sc01.alicdn.com/kf/HTB1JbJgLFXXXXatXXXXq6xXFXXXw/5-Inch-Cellular-Phone-MTK-6572-dual.jpg

If not please show me somewhere on internet.

 

[Proxisos]

Show me stats of your phone storage that is visible in screenshot that you provided first.

Is this your phone?:
http://sc01.alicdn.com/kf/HTB1JbJgLFXXXXatXXXXq6xXFXXXw/5-Inch-Cellular-Phone-MTK-6572-dual.jpg

If not please show me somewhere on internet.

It's not even full

And yes that kinda looks like my phone but it's a bit different , probably because of the phone company

 

[shahbaz200]

I was out of city..


What is your phone company. I have never seen any other problem like yours.

You said your phone is using Android 5.1. Lollipop is light themed but in your screenshots its all dark themed UI. So first let us see if it is real 5.1 or not because your phone's theme is similar to that of 4.4 kitkat.

Go to settings -> Application manager -> All apps
here find "Android system" click on it and there is a version shown below its name. What is it?

 

[Proxisos]

I was out of city..


What is your phone company. I have never seen any other problem like yours.

You said your phone is using Android 5.1. Lollipop is light themed but in your screenshots its all dark themed UI. So first let us see if it is real 5.1 or not because your phone's theme is similar to that of 4.4 kitkat.

Go to settings -> Application manager -> All apps
here find "Android system" click on it and there is a version shown below its name. What is it?

My phone is Lenovo

 

[shahbaz200]

Damn doesn't looks fine here! Here is why.

If android version is EXACT 5.1, it never shows zero as in your device it is 5.1.0

Also your build number shows that ROM is KITKAT and NOT LOLLIPOP, this is what I said above because theme is not from Lollipop but from Kikat. I suspect its a fake device or with firmware completely changed.

To clear this up, follow my instructions that I posted above to find android version from all apps. (From About Device its piece of cake to fake it up)

Then to clear whats under the hood, install CPU-Z app from playstore and show me screenshot of its main screen
https://play.google.com/store/apps/details?id=com.cpuid.cpu_z&hl=en

.
To clear your real storage space (just to make sure its real in settings) install this app called SD Insight, select MMC Card from top and tell me what "Size" it shows
https://play.google.com/store/apps/details?id=com.humanlogic.sdi&hl=en

 

[Proxisos]

Damn doesn't looks fine here! Here is why.

If android version is EXACT 5.1, it never shows zero as in your device it is 5.1.0

Also your build number shows that ROM is KITKAT and NOT LOLLIPOP, this is what I said above because theme is not from Lollipop but from Kikat. I suspect its a fake device or with firmware completely changed.

To clear this up, follow my instructions that I posted above to find android version from all apps. (From About Device its piece of cake to fake it up)

Then to clear whats under the hood, install CPU-Z app from playstore and show me screenshot of its main screen
https://play.google.com/store/apps/details?id=com.cpuid.cpu_z&hl=en

.
To clear your real storage space (just to make sure its real in settings) install this app called SD Insight, select MMC Card from top and tell me what "Size" it shows
https://play.google.com/store/apps/details?id=com.humanlogic.sdi&hl=en

And the size of the MMC Card is 3803 MB