Internet always drops out when i turn my PC on

[Kane Hobday]

As per title, 8/10 times when i turn my PC on and log into windows the internet drops out and the router (BT "Smart" Hub) lights turn orange which indicate no connection.

I have to reset the router in order to restore connection but it usually drops again within 10 mins, this happens about 3 or 4 times until i can finally use the internet.

This appears to ONLY happen once i log into windows and its driving me insane. Any help appreciated.

 

[ss202sl]

update the drivers

 

[Kane Hobday]

update the drivers

Iv gone through every setting/screen in the router and there doesn't seem to be anyway to update the firmware.

 

[ss202sl]

not the router. the network drivers on your PC

 

[Kane Hobday]

not the router. the network drivers on your PC

The latest Intel network drivers are currently installed.

 

[dextermat]

Do you have problems with the router on other device ?
If so it might need to be changed

 

[Kane Hobday]

Do you have problems with the router on other device ?
If so it might need to be changed

There doesn't seem to be, today there is no one else in the flat and no other devices connected, as soon as i log in boom internet drops.

If i cant solution a new router will be the only option.

 

[Solandri]

I'd try reinstalling the drivers first. Sometimes they don't install properly even though Windows says they did. Make sure you grab the drivers from the manufacturer's website. Only rely on Windows 10 Update if your manufacturer does not provide drivers or hasn't updated them for several years. Windows 10 Update likes to install what it thinks are the best drivers, overwriting working drivers even if the new ones don't actually work.

If you don't need gigabit ethernet, try disabling jumbo packets or limiting your ethernet card to 100bT. I vaguely recall reports of something like this happening in the early days of Gigabit ethernet due to some network cards transmitting jumbo packets larger than switches or routers could handle.

This PC -> right click -> Manage -> Device manager -> Network adapters -> your ethernet card -> right click -> properties -> Advanced