Question Internet cuts out for a couple seconds every 10 seconds or so

[Burkhardtl]

Hi there, i have tried absolutely everything. This problem occurred first when i updated windows to the latest version in December this year. It was initially an easy fix because i just went back to the previous version and that was the end of that. Now its a lot more complicated as i got a new ssd and reinstalled windows on it. i cant go back to the older version. What i have found so far was that a windows process in task manager was taking up 40mb/s causing my ping to spike all the time. i have fixed that and it seemed to work for a couple hours. i have also found that if i start downloading a game, the problem is triggered and even when i pause the download, it persists. this is a really triggering issue because i have honestly tried everything. its not hardware or windows updates in the background. it isnt my phone or ipad messing with the connections. if anyone can help me it would be greatly appreciated

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ps that is what i am experiencing. pure frustration...


my system specs are
OS Name Microsoft Windows 10 Home
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-M58L8JJ
System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z68M-D2H
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz, 3301 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. F6, 21/02/2012
SMBIOS Version 2.4
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product Z68M-D2H
BaseBoard Version
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume4
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.387"
User Name DESKTOP-M58L8JJ\burkh
Time Zone W. Australia Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.92 GB
Available Physical Memory 4.46 GB
Total Virtual Memory 10.0 GB
Available Virtual Memory 3.18 GB
Page File Space 2.13 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

The process taking up the internet initially was svchost. i have to switch it off every time i restart my pc so that isnt permanently fixed either.

this only happens on my desktop after latest windows update (version 1909) this is the windows November 2019 update.

 

[Ralston18]

Appears to be an IPv6 IP address via Australia. Google LLC, New South Wales, Sydney.....

Does that make sense with respect to your location, ISP, or some website that you use?

Lookup link:

https://network-tools.webwiz.net/reverse-dns.htm

I used "2404:6800:4006:806::2004" for the lookup.

Update your post to include system hardware specs and Windows 10 version.

This:

"What i have found so far was that a windows process in task manager was taking up 40mb/s "

What Windows process?

You can also look in Resource Monitor and Process Explorer to look for more information.

 

[Burkhardtl]

Updated my post

Update, i pinged my router. resaults were 2ms 3ms 3335ms 1ms