Modem is one furnished by charter
Router is netgear nighthawk ac1900
Connected devices are 7
Hello again, I have had an issue with my internet dropping out since I upgraded my package for faster speeds, went from 70 mbps to 500, I got a new modem from charter and I bought a netgear nighthawk ac1900 smart router, as well as all new ethernet cables to cat6, I thought it was just warzone as I saw alot of people complaining about getting disconnected but tonight I was playing elden ring and decided to stream it for my nephew, I had 3 disconnects in 1.5 hours, just long enough to end the stream for a min, I Googled issues with the internet disconnecting and saw alot of stuff to troubleshoot so I did the following.
Updated drivers for adapter (didn't need updated?)
Checked for firmware update for modem and router, they're both up to date.
Checked cables they're all new but I switched them out with other new ones (I bought 6)
Checked router logs
Reset modem and router.
Changed up address.
Made sure nothing was overheating.
Flushed DNS
reset network through windows.
I saw another thing about disabling green ethernet, wake up magic packet and energy efficient ethernet setting. ( could those 3 things cause these internet issues?)
I haven't tested the connection to see if it cuts out again as it's late but from the things I listed that I have done is There something you all could point out or try that I'm missing if the things I tried do not work?
Router is netgear nighthawk ac1900
Connected devices are 7
Hello again, I have had an issue with my internet dropping out since I upgraded my package for faster speeds, went from 70 mbps to 500, I got a new modem from charter and I bought a netgear nighthawk ac1900 smart router, as well as all new ethernet cables to cat6, I thought it was just warzone as I saw alot of people complaining about getting disconnected but tonight I was playing elden ring and decided to stream it for my nephew, I had 3 disconnects in 1.5 hours, just long enough to end the stream for a min, I Googled issues with the internet disconnecting and saw alot of stuff to troubleshoot so I did the following.
Updated drivers for adapter (didn't need updated?)
Checked for firmware update for modem and router, they're both up to date.
Checked cables they're all new but I switched them out with other new ones (I bought 6)
Checked router logs
Reset modem and router.
Changed up address.
Made sure nothing was overheating.
Flushed DNS
reset network through windows.
I saw another thing about disabling green ethernet, wake up magic packet and energy efficient ethernet setting. ( could those 3 things cause these internet issues?)
I haven't tested the connection to see if it cuts out again as it's late but from the things I listed that I have done is There something you all could point out or try that I'm missing if the things I tried do not work?
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