Internet speed 1/3 of what i pay for

[ArtiomTheGamer]

my mother made a contract for internet some years ago and we've been on this contract for 6 years or more but recently ive been getting more and more into technology and ive noticed that we are not getting the speeds we are paying for (18 euro monthly), i know that its always supposed to be less than what you pay for but 7 mbps instead of 24mbps thats a hefty difference ive snooped around and since my pc is connected through enternet to the router which is connected to the wall it shouldnt have any problems that might be caused by the router and its always been about the same speed,
we have refreshed the contract multiple times now as well so i dont know whats the problem or the solution for it.
speedtest: https://i.imgur.com/1jAB5Td.png

 

[The Paladin]

is it cable, satellite or adsl ?

 

[ArtiomTheGamer]

is it cable, satellite or adsl ?

adsl i think
its in the phone port of my house which then is split into phone line and internet line the phone line is connected to the phone in the living room and the internet line is dragged by cable to my room and then connected to a router to provide internet to my mother's laptop and then i connect an ethernet cable to the router and to my pc

 

[The Paladin]

and you get this speed test issue if you plug your pc into the modem (disconnecting router and permitting to narrow down issue that is connected to the house )

ie ---internet--> MODEM --<>-- PC?

 

[ArtiomTheGamer]

and you get this speed test issue if you plug your pc into the modem (disconnecting router and permitting to narrow down issue that is connected to the house )

ie ---internet--> MODEM --<>-- PC?

yes

 

[The Paladin]

then I would think wither the modem or the line has an issue. do you know how far is your central from your home ?

 

[ArtiomTheGamer]

and you get this speed test issue if you plug your pc into the modem (disconnecting router and permitting to narrow down issue that is connected to the house )

ie ---internet--> MODEM --<>-- PC?

might be worth mentioning ive tried another router as well and the speeds were more or less the same

 

[The Paladin]

when I say modem I don't mean router... is your modem/router in one unit or 2 ?

 

[ArtiomTheGamer]

then I would think wither the modem or the line has an issue. do you know how far is your central from your home ?

no clue as to where central is compared to my house however i dont think the line has an issue either as ive moved houses once and if i remember correctly i had the same speeds

 

[The Paladin]

wait , you moved house, and have the same issue ?
then do you have another computer to test the line ? (maybe a network card issue?)

 

[ArtiomTheGamer]

when I say modem I don't mean router... is your modem/router in one unit or 2 ?

also its 1 unit and ive upgraded my pc multiple times and my mother has the same speed as mine so its not my pc

 

[The Paladin]

do you live in the USA?

 

[ArtiomTheGamer]

do you live in the USA?

greece

 

[The Paladin]

well if you have changed house (which removes all wiring from post to router including wires in house) and swapped modems/routers combo and have tried different pc and get the same speed, it sounds like the quality of the copper on the phone lines (yes adsl uses phone line copper wires) isn't new enough to permit faster speeds. you could call your ISP provider and have them check the signal saying you getting very low speeds.. maybe they will find something.

 

[ArtiomTheGamer]

well if you have changed house (which removes all wiring from post to router including wires in house) and swapped modems/routers combo and have tried different pc and get the same speed, it sounds like the quality of the copper on the phone lines (yes adsl uses phone line copper wires) isn't new enough to permit faster speeds. you could call your ISP provider and have them check the signal saying you getting very low speeds.. maybe they will find something.

i will probably change contractor next year so might aswell save the hustle from this douchebags , Thanks for your help though it was really informative (the reason why i dont want to get them involved is because they are greedy bastards once my mother tried calling them and she had to call 4 times and the made her wait like 30 minutes on the 4th call)