We too are having a similar situation to S Pompei. Bought the computer for our daughter's 16th birthday, January 29, 2014...computer arrived - dead. Spent hours on the phone/online trying to trouble shoot with customer service to no avail...Returned computer to Fryes to exchange for a new one. This one worked, but only for less than a week before one technical issue after another started going wrong. Drove the computer directly to the City of Industry, CA, where the company is located, and was assured that we would have a working computer in 5 working days...10 working days later I am unable to reach our Customer Service contact despite calling 3-4 times each day and leaving messages. Don't know when my daughter will get her machine back. Frankly, I just want a refund so we can do what we should have done in the beginning - build our own gaming computer! I do NOT recommend this company!