Question Is it possible to generate an RSS Feed for third party webpage updates?

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PrabhakaranKaruppaih

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May 18, 2016
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Hi All,

I recently joined an electronics service centre. We have an online tool where we have to regularly update the incoming service request details. Upon updating the service request details, after an Hour or two the same service request will be listed in a webpage. Our challenge is to know when/whether the service request has been listed or not in that webpage. Would be better if it is possible to generate an RSS feed whenever an update happens...

P.S:
We don't have any write access to webpage. But still we need an utility here. Possible? Please Help.

With Hope,
Prabhakaran
 

Ralston18

Titan
Moderator
How is and/or how is the service request "posted to" the webpage?

I would expect that the service requests reside in some database that the webpage references via a link to any given service request record.

And that there is some field with values indicating if any given service request is open, assigned, in-progress, on-hold, completed, etc..

Very straight forward to flag if a service request record has been updated.

However, you are probably concerned about open service request records that either 1) fail to be picked up by the webpage or 2) service request records that have not received any updates after posting via the webpage.

And no immediate changes to the service request record with the webpage view being RO from your viewpoint.

Again changed/updated service records can be easily flagged.

One way, not perfect, would be to check record time and date stamps. Any records that are not updated within some predetermined time spam would be easy to query and report.

Or have been in limbo with no access or update.

Also you do not need write access to a webpage. The HTML code can be parsed to compare webpage listed service requests to those listed in the database.

Likely that can be done in a number of ways. Some cumbersome....

In any case, you will need help from the applicable database administrators to determine if any given service request record has been accessed in some manner - perhaps via some transaction log.

Your situation is one of those situations where everyone involved needs to get into a big room, sketch out work and data flows, define the problem(s), and then consider viable solutions.

Details matter.
 
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