Question Is my CPU socket damaged

[asif2005]

Unboxed brand new motherboard as I am getting ready to build my new machine and noticed this. I don't do this very frequently but but I I am thinking this is damaged to the point I shouldn't go forward.

Gigabyte Z790 GAMING X AX

Do you guys agree that I need to RMA it? Bought it from NewEgg

 

[USAFRet]

Closer pic, maybe at an angle?

But yes...if this were advertised as "new"....that is damaged. RMA.

 

[asif2005]

Newegg is giving me a runaround :-(

It hasn't been 30 days since I bought it. I initiated a Return/Refund request but it was changed to Return/Replacement request for no reason. I was planning to build my PC during the holidays and if I wait for the replacement, it will be another week or two before I get a new one from NewEgg. Chatting with customer rep is useless. After having to wait an hour on the chat, all they can do is submit a "Request" to change it back to Return/Refund. Tried calling earlier and had them scheduled to call me back in about an hour. Well, that was two hours a go. I am regretting not sticking with Amazon Prime.

 

[LuKaWin10]

The socket looks completely mangled. How could it be this bad? I suggest RMA, if not, report it to the inspectors, they will file a lawsuit and yeah. Just ask for a replacement or a refund, and do not test the motherboard because a possible short will happen. Unfortunately you were unlucky and were probably sold a dead board that happened to be broken by the previous owner or something else.

 

[geofelt]

Looks damaged to me.
Return for replacement.
Socket damage is considered as user error and valid for a rma by the manufacturer. Likely this was a return that was not properly inspected.

 

[JeffreyP55]

Unboxed brand new motherboard as I am getting ready to build my new machine and noticed this. I don't do this very frequently but but I I am thinking this is damaged to the point I shouldn't go forward.

Gigabyte Z790 GAMING X AX

Do you guys agree that I need to RMA it? Bought it from NewEgg

You won't get a burned up CPU and or motherboard replaced under warranty. Did you try to plug the CPU using the wrong orientation?

 

[asif2005]

You won't get a burned up CPU and or motherboard replaced under warranty. Did you try to plug the CPU using the wrong orientation?

No, I literally just unboxed the mobo and saw this as I was just getting ready it to screw it into the case.