Question Issue with a graphics card

[Carlox323]

Hello, hope you all are doing great, i have a little issue, i bought a computer recently and i just got it today, but unfortunately looks like the gpu is not working, is there a way to troubleshoot the gpu to see what is the failure? And if it can be repaired? The pc is still under warranty but because i didnt bought it locally it will cost me a lot to return the pc to the US in order to use the warranty, so my best bet is to try and find the issue and try to fix it, or if it can't be repaired just buy a new one... Hope someone can help me

 

[theworstpersonever]

What's your computer spec?

 

[norcalsc]

are you plugging the monitor cable into the GPU and not the motherboard?

 

[Carlox323]

Yes im connecting the monitor to the gpu, the computer specs are:
CPU: ryzen 5 3600
Motherboard: asus pro b550 model m6456
Ram: 2x 8gb xpg 3000 mhz
Gpu: xfx 5600 xt
Im not sure about the psu

 

[Ketchup79]

So let's back up- you hit the power button, and what happens?
Did the PC come with Windows already installed?
Since the PC is coming from another country, it would be a good idea to take the side panel off and make sure the connections are in tact (including RAM). If you aren't sure what goes where, there are several YouTube videos on building a PC. You can also share some pics with us here.

 

[Carlox323]

Yes the pc came with windows, i already checked all the connections, last thing i did was using an older gpu to see if it works and it did, so it definitely is the gpu, just wanna see if there is a way to know exactly what is failing on the gpu and if it can be repaired

 

[Ketchup79]

Did you check that the 8-pin power connection was secure on the new card? Also, if you RMA, they may only ask that you send the card back, rather than the entire unit, given your location.

 

[Carlox323]

Yes i checked that, everything seems okay just didnt send any video to the monitor, im in Venezuela and the pc was bought on the US so i dont really think that trying to use the warranty will be an easy task

 

[Fiorezy]

Does the GPU fans spin when you power on the PC?

 

[Carlox323]

yes they spin but doesn't give signal to the monitor