Question Issue with PC Randomly Crashing

[Prisque]

Hello. I just rebuilt my PC with the same parts just in a new case, with new case fans, a new aio cooler, as well as PSU cable extensions from Asiahorse. I'm having an issue where my PC just freezes up completely and crashes and my AIO cooler lights and fans stop. At first, when this was occurring I believed it to be the bios not detecting the aio cooler and auto shutting my PC off. So, I set it to ignore the fact that it wasn't detecting a CPU fan. The issue continued. I have confirmed that it's not an overheating issue. Everything is cooler than its ever been before and the AIO is working fine. There is no way it's drawing too much power that the PSU can’t support because I've been monitoring the CPU and GPU wattage and together it's nowhere near the 850-watt limit of my PSU. I replaced my CMOS battery and connected another CPU power cable to the top left of my mobo because I realized I only had one 8-pin installed and was missing the other 4-pin I needed to have plugged in. This was fine for about a week. I had no issues running the computer with intense programs for hours. Until yesterday it just auto shut down again. When it shuts down, everything is still on except for the AIO cooler and my peripherals. My fans in the case continue spinning, the lights are still on, etc. I thought maybe because my SATA data cable to my hard drive was at a weird tight angle it might've been having problems and disconnecting which would explain why the PC freezes up on one screen and the AIO stops because it's controlled by the L connect 3 software. So today I went to Microcenter, bought new SATA data cables that would fit better in my case, and installed them. Loaded up R6 and boom it strikes again. In my event viewer, I am receiving a critical error of Kernel-power event 41 task 63. I am not sure what that means. All of my drivers and software are up to date. To be honest I'm running out of ideas, the only other thing I could think of is that the asiahorse cable extensions are at fault. I'm just so confused at this point though because I've been able to use it for hours and it doesn't do this. The crashes are just so random and unpredictable. If anyone wants to add me on discord I can send a video of what it looks like in this crashed state. My username is prisque on discord. Any help would be greatly appreciated, because again I'm all out of ideas. Here is a link to my current specs: https://pcpartpicker.com/list/4NyBh7


Heres the details of the kernel power error:

- <Event xmlns="

http://schemas.microsoft.com/win/2004/08/events/event

">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2025-02-03T18:38:16.0630626Z" />
<EventRecordID>100272</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>BensPC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>

 

[DaleH]

Hello. I just rebuilt my PC with the same parts just in a new case, with new case fans, a new aio cooler, as well as PSU cable extensions from Asiahorse. I'm having an issue where my PC just freezes up completely and crashes and my AIO cooler lights and fans stop. At first, when this was occurring I believed it to be the bios not detecting the aio cooler and auto shutting my PC off. So, I set it to ignore the fact that it wasn't detecting a CPU fan. The issue continued. I have confirmed that it's not an overheating issue. Everything is cooler than its ever been before and the AIO is working fine. There is no way it's drawing too much power that the PSU can’t support because I've been monitoring the CPU and GPU wattage and together it's nowhere near the 850-watt limit of my PSU. I replaced my CMOS battery and connected another CPU power cable to the top left of my mobo because I realized I only had one 8-pin installed and was missing the other 4-pin I needed to have plugged in. This was fine for about a week. I had no issues running the computer with intense programs for hours. Until yesterday it just auto shut down again. When it shuts down, everything is still on except for the AIO cooler and my peripherals. My fans in the case continue spinning, the lights are still on, etc. I thought maybe because my SATA data cable to my hard drive was at a weird tight angle it might've been having problems and disconnecting which would explain why the PC freezes up on one screen and the AIO stops because it's controlled by the L connect 3 software. So today I went to Microcenter, bought new SATA data cables that would fit better in my case, and installed them. Loaded up R6 and boom it strikes again. In my event viewer, I am receiving a critical error of Kernel-power event 41 task 63. I am not sure what that means. All of my drivers and software are up to date. To be honest I'm running out of ideas, the only other thing I could think of is that the asiahorse cable extensions are at fault. I'm just so confused at this point though because I've been able to use it for hours and it doesn't do this. The crashes are just so random and unpredictable. If anyone wants to add me on discord I can send a video of what it looks like in this crashed state. My username is prisque on discord. Any help would be greatly appreciated, because again I'm all out of ideas. Here is a link to my current specs: https://pcpartpicker.com/list/4NyBh7


Heres the details of the kernel power error:

- <Event xmlns="

http://schemas.microsoft.com/win/2004/08/events/event

">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2025-02-03T18:38:16.0630626Z" />
<EventRecordID>100272</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>BensPC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>

You have the same components you had before, except for the case. So, I'm thinking that it could be an intermittent connection. Also I've seen many suggestions for a similar problem, that pointed to the standoffs that support the motherboard. You could eliminate that as a cause by breadboarding in outside of the case, then see if the problem persists.

 

[Prisque]

You have the same components you had before, except for the case. So, I'm thinking that it could be an intermittent connection. Also I've seen many suggestions for a similar problem, that pointed to the standoffs that support the motherboard. You could eliminate that as a cause by breadboarding in outside of the case, then see if the problem persists.

Excuse my lack of knowledge lol, but what exactly does an intermittent connection mean? Also what is breadboarding and how would my motherboard standoffs cause the PC to freeze? I guess if something was causing my motherboard itself to freeze that would make sense as to why my peripherals go dark when it crashes. Really the only two things that go dark are my peripherals and the AIO cooler. The RGB on my ram, fans, GPU, literally everything else stays on. My monitor just freezes completely on whatever screen it was on when it crashed.

 

[DaleH]

No excuse necessary. When you make changes to your computer, or any other device, and a problem only appears after that change, then it is valid to make the assumption that the problem is likely related to that change. Changing the case involves making new electrical connections to that case, so those connections are suspect. An intermittent connection is a connection that is not consistent. It can be caused by the electrical connections to your motherboard. Oxidation of the pins on the connectors can cause this, among other things. Make sure all your connections are seated well. The motherboard is mounted to the case by metal standoffs. These can cause flexing of the motherboard or a possible short that might only appear when the the PC is warm. I suggest you start with the assumption that your problem started after you made changes, and that it is logical to suspect the problem is related to those changes. If you don't feel comfortabel doing these tests, then take the PC to a repair shop.Breadboarding is just removing the motherboard from the case and placing it on a non-conductive surface.

 

[Prisque]

No excuse necessary. When you make changes to your computer, or any other device, and a problem only appears after that change, then it is valid to make the assumption that the problem is likely related to that change. Changing the case involves making new electrical connections to that case, so those connections are suspect. An intermittent connection is a connection that is not consistent. It can be caused by the electrical connections to your motherboard. Oxidation of the pins on the connectors can cause this, among other things. Make sure all your connections are seated well. The motherboard is mounted to the case by metal standoffs. These can cause flexing of the motherboard or a possible short that might only appear when the the PC is warm. I suggest you start with the assumption that your problem started after you made changes, and that it is logical to suspect the problem is related to those changes. If you don't feel comfortabel doing these tests, then take the PC to a repair shop.Breadboarding is just removing the motherboard from the case and placing it on a non-conductive surface.

Got it, thank you for your help. I think I'll just go ahead and take it into Microcenter in that case then and see if they can figure it out.

 

[DaleH]

Got it, thank you for your help. I think I'll just go ahead and take it into Microcenter in that case then and see if they can figure it out.

You're welcome. It can be fun troubleshooting a problem, but most of us don't have the components, test equipment, or patience to do it. A repair shop usually has all of those things.