Question System shuts down and doesn't recognise M.2. SSD on reboot ?

[MoOsEBoT88]

Hi,

I have a problem I can't seem to troubleshoot. I keep getting intermittent computer crashes, sometimes with a BSOD.

Once the system reboots it goes straight into the BIOS and doesn't recognise my primary M.2. SSD with my Windows 11 OS install.

If I turn it off and give it a couple of minutes and then turn back on then it recognises it and goes straight to Windows ?

I've updated all my drivers etc, ran a malware scan. Does this sound like a faulty M.2. drive?

Any other ideas?

https://imgur.com/a/7oceC6X

 

[helper800]

This issue can be caused by any number of things. Have you tried the M.2 drive in another slot?

 

[Aeacus]

Full system specs, including PSU make and model (or part number) is? Also, how old the PSU is, and was the PSU bought new or used/refurbished?

I keep getting intermittent computer crashes, sometimes with a BSOD.

Once the system reboots

These point towards PSU issue. Btw, your HWiNFO 64 doesn't tell us what PSU you have.

 

[MoOsEBoT88]

The whole build was built in May this year and was working fine, it started a couple of weeks ago, a few weeks after I added the new 2TB SSD.

I've moved the primary 1TB into a Gen4 slot for the moment and seeing if it improves it, its intermittent too which is weird.

This is the full parts list.
https://uk.pcpartpicker.com/list/ZpVR3w

 

[Aeacus]

You have a good quality PSU so the chances of that being the issue are slim. Still, there can be lemons even among the best.

But in the meantime;
* plop out one RAM DIMM and look if things improve. This lessens the load on MoBo memory controller and would show if RAM is the issue. If you do get BSoD, switch the RAM DIMMs around, to validate both DIMMs individually.
* plop out your GPU, connect monitor to MoBo and look if things improve. This lessens the load on PSU and would show if PSU (or GPU) would be the issue.
* run OS in Safe Mode and try your level best to get BSoD to appear. If system crashes in Safe Mode, then issue is with Win kernel or hardware.

Could be that your Crucial OS drive is failing. Check the drive status from CrystalDiskInfo. You can also bench it via CrystalDiskMark.

 

[SkyNetRising]

I've moved the primary 1TB into a Gen4 slot for the moment and seeing if it improves it, its intermittent too which is weird.

You could also try forcing Gen5 M.2 slot into Gen4 operation mode.