[SOLVED] keyboard is not functioning on windows area, but it work properly when i open apps like word or browser

[Y.D]

Hi everyone

Today i got a second hand laptop and have an strange issue with that.

its a Lenovo Thinkpad A275
windows 10

i have an strange problem, when trying to type to search something on taskbar or even type password for WIFI, nothing happens. i tried even external keyboard still the same issue. tried the on screen keyboard not functioning also.
but here is the strange part, if i open anything like word, or Microsoft edge or google chrome or even notepad, i can type with no problem.
i tried online keyboard test, showing everything is fine. so for wifi password i typed it in notepad, then i tried Ctrl+V to paste it, it didnt work, but with right click and choosing paste was able to enter the password

i there anyone who can help me on how to fix this issue? is there any settings which is blocking the keyboard?

 

[Colif]

does it work in safe mode?

1. go to settings/update & security/recovery
2. under advanced startup, click restart now button
3. this restarts PC in a blue menu
4. choose troubleshoot
5. choose advanced
6. choose startup options
7. click the restart button
8. choose a safe mode (it doesn't matter which) by using number associated with it.
9. Pc will restart and load safe mode

Tried a clean boot?
Try a clean boot and see if it changes anything - make sure to read instructions and make sure NOT to disable any microsoft services or windows won't load right - https://support.microsoft.com/en-au/help/929135/how-to-perform-a-clean-boot-in-windows

if clean boot fixes it, it shows its likely a startup program. You should, over a number of startups. restart the programs you stopped to isolate the one that is to blame.