• Happy holidays, folks! Thanks to each and every one of you for being part of the Tom's Hardware community!

Question laptop battery dead or not ?

Mar 10, 2019
1
0
10
hey, guys, I have this old dell precision m4800 and one day the laptop stops detecting the battery and I have done the cmd command and here is the power report PS: the battery is not a new
one but it works fine
Analysis Results
Errors
Power Policy: Power Plan Personality is High Performance (On Battery)
The current power plan personality is High Performance when the system is on battery power.
Power Policy: Sleep timeout is disabled (On Battery)
The computer is not configured to automatically sleep after a period of inactivity.
Power Policy:802.11 Radio Power Policy is Maximum Performance (On Battery)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy: PCI Express ASPM is disabled (On Battery)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
Power Policy: Power Plan Personality is High Performance (Plugged In)
The current power plan personality is High Performance when the system is plugged in.
Power Policy: Display timeout disabled (Plugged In)
The display is not configured to turn off after a period of inactivity.
Power Policy: Dim timeout is disabled (Plugged In)
The display is not configured to automatically dim after a period of inactivity.
Power Policy: Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.
Power Policy: Minimum processor performance state is 100% (Plugged In)
The processor is not configured to automatically reduce power consumption based on activity.
Power Policy: PCI Express ASPM is disabled (Plugged In)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
USB Suspend: USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device NameGeneric USB Hub
Host Controller IDPCI\VEN_8086&DEV_3B34
Host Controller LocationPCI bus 0, device 29, function 0
Device IDUSB\VID_8087&PID_0020
Port Path1
USB Suspend: USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device NameUSB Composite Device
Host Controller IDPCI\VEN_8086&DEV_3B34
Host Controller LocationPCI bus 0, device 29, function 0
Device IDUSB\VID_0A5C&PID_5800
Port Path1,8
USB Suspend: USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device NameUSB Root Hub
Host Controller IDPCI\VEN_8086&DEV_3B34
Host Controller LocationPCI bus 0, device 29, function 0
Device IDUSB\VID_8086&PID_3B34
Port Path
Battery: Battery Capacity Unknown
The battery capacity could not be determined. This may indicate a firmware (BIOS) problem.
Battery ID142SMPDELL F4TGH1C
Platform Power Management Capabilities: PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolution: Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units)10000
Maximum Timer Period (100ns units)156001
Platform Timer Resolution: Outstanding Kernel Timer Request
A kernel component or device driver has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period10000
Request Count1
Power Policy: Display timeout is long (On Battery)
The display is configured to turn off after longer than 15 minutes.
Timeout (seconds)600
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Information
Power Policy: Active Power Plan
The current power plan in use
Plan NameOEM High Performance
Plan GUID{8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}
Power Policy: Power Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
PersonalityHigh Performance
Power Policy: Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality ModeOptimize for Video Quality
Power Policy: Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
PersonalityHigh Performance
Power Policy: Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality ModeOptimize for Video Quality
System Availability Requests: Analysis Success
The analysis was successful. No energy efficiency problems were found. No information was returned.
CPU Utilization: Processor utilization is low
The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.
Average Utilization (%)1.83
Battery: Battery Information

Battery ID142SMPDELL F4TGH1C
ManufacturerSMP
Serial Number142
ChemistryLION
Long Term1
Design Capacity0
Last Full Charge0
Platform Power Management Capabilities: Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supportedfalse
S2 Sleep Supportedfalse
S3 Sleep Supportedtrue
S4 Sleep Supportedtrue
Platform Power Management Capabilities: Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilities😛rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index0
Idle (C) State Count3
Performance (P) State Count7
Throttle (T) State Count8
Platform Power Management Capabilities😛rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index1
Idle (C) State Count3
Performance (P) State Count7
Throttle (T) State Count8
Platform Power Management Capabilities😛rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index2
Idle (C) State Count3
Performance (P) State Count7
Throttle (T) State Count8
Platform Power Management Capabilities😛rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index3
Idle (C) State Count3
Performance (P) State Count7
Throttle (T) State Count8
Platform Power Management Capabilities😛rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index4
Idle (C) State Count3
Performance (P) State Count7
Throttle (T) State Count8
Platform Power Management Capabilities😛rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index5
Idle (C) State Count3
Performance (P) State Count7
Throttle (T) State Count8
Platform Power Management Capabilities😛rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index6
Idle (C) State Count3
Performance (P) State Count7
Throttle (T) State Count8
Platform Power Management Capabilities😛rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group0
Index7
Idle (C) State Count3
Performance (P) State Count7
Throttle (T) State Count8



hey, guys, I will be grateful for any help
 
Your post is a bit confusing, you said the system won't detect the battery but then you said it works fine. If the computer is not seeing it, how do you know it works fine? You would need to have tested it in another system to see if the battery was good or not.

Old battery, first thing I would do is try a replacement one. If that does not work, then it may be something with the motherboard or battery contacts.