Laptop black screen after installing more ram

Shaumi10

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Jun 19, 2016
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I have a laptop with 4gb of ram right now but I know for a fact that the mother board is able to handle up to 8gb's of ram. When I put the extra 4gb's of ram the laptop would turn on the fan will start operating but the screen remains black, when I tried both of the 4gb stick individually they work perfectly fine but when I put them together they do not work, it also seems as though only one of the 2 slots for the sticks work when I put one stick into the slot that I believe does not work the laptop experiences the same issue
 

PuperHacker

Respectable
Jun 25, 2016
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Are you able to boot the computer?
If yes, does the issue occur only while playing a particular game?
What is the make and model of the computer?
Please check if these works.
Method 1:
Try performing Clean Boot
The following link helps in performing Clean Boot
https://support.microsoft.com/en-us/kb/929135
Method 2:
Try running System File Check scan to check if any of the system files is corrupted.
To the following link help you in performing System File Check.
http://answers.microsoft.com/en-us/windows/wiki/windows_other-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
In case of further clarification please contact us, we are glad to help you.
 

maikutech

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Nov 1, 2012
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Puper I know you mean well, but that won't help, read his post abit more closer.
Its a hardware problem, that isn't allowing him to boot past the bios screen onto windows.
We don't know if his new memory is not compatible with his old memory.
 

Shaumi10

Commendable
Jun 19, 2016
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The laptop is a Sony Vaio SVE151D11M and I'm not entirely sure on the ddr but hopefully the information I provide is sufficient enough for you to determine what it is. The first stick that came with the laptop is a Kingston 4gb 2Rx8 PC3-12800S and the second stick is a Samsung 4gb 2Rx8 PC3 10600s I hope this is sufficient information I'm sorry that I'm a complete newbie at this but If you need additional information I can provide it. I can also provide pictures of the two sticks if that is also helpful.
 

maikutech

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Nov 1, 2012
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https://www.amazon.com/Hynix-Memory-SO-DIMM-PC3-12800S-1600MHz/dp/B00HVKM6O0

This is what you bought, however the laptop can only support speeds upto 1066.

https://www.amazon.com/Corsair-2x4GB-DDR3-Laptop-Memory/dp/B001UNI80A/ref=sr_1_1?ie=UTF8&qid=1466974600&sr=8-1&keywords=laptop+memory+ddr3+1066

http://www.newegg.com/Product/Product.aspx?Item=N82E16820239697

This is 2 products that laptop will handle better and its 8gb, so you can put that old 4gb awat for emergency and use one 8gb stick.

If you have the original packaging and receipt return it undamaged, don't know if they will charge a restocking fee for the wrong item.
 

Shaumi10

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Jun 19, 2016
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The first stick that is the 12800S is the one that came with the laptop from factory so I do not understand why that will have an issue with working with my laptop the second stick is the 10600S one which I got from a different laptop
 

maikutech

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Nov 1, 2012
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Your problem is with different memory speeds, this is what I'm trying to get you to see.
If you wanted to, you could go ahead and buy another new hynix stick.
If it were me upgrading the sony laptop I would go with -1- corsair 8gb as it never gives me problems on laptops with good speed.
 

Shaumi10

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Jun 19, 2016
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Ok ill try a single stick, thanks for the feedback.
 

Shaumi10

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Jun 19, 2016
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Ive ordered a single 8gb stick hopefully that resolves my problems, and again thanks for the feedback I appreciate it a lot.
 

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