Question Laptop black-screened twice ?

[Jack Hemings]

I have an Infinity gaming laptop (can't remember what the exact name is) that is also running an external monitor on the side, but the laptop screen has frozen and filled with straight black and green lines progressively getting worse until after a few seconds the screen is completely black.

The laptop still runs and operates fine on the external monitor but does not recognize the actual laptop screen at all in display settings. The issue fixed itself about 2-3 days later and I was still playing through the monitor for that time but it has happened again a few days later and I'm now back to using the monitor.

I did a bit of research myself and believe it has something to do with a component called the LCD Cable? Don't think the gpu, cpu or screen itself are damaged because laptop runs fine on another monitor and when it was working in between the 2 times it's happened the screen looked fine and didn't have any weird pixels. Any help would be greatly appreciated as I'm not too knowledgeable on the workings of computers and their components.

 

[COLGeek]

One of these? https://www.infinitygaming.com.au/

Is the system still under warranty? Have you contacted the company for assistance?

Have you (or someone else) opened the system and performed any changes inside it?

 

[Jack Hemings]

Yea its one of those, I got it through mwave website and I've had an extra SSD added a while ago (not by mwave) but haven't seen any issues from that at least I don't think the SSD would cause a screen issue would it?

Will try and find the exact one I've got

 

[COLGeek]

While the LCD cable could go bad (through use), that would be unusual. The issue is more likely something with the actual display.

I asked about working on the guts of the rig since doing so increases the likelihood of a cable getting dislodged, not correctly re-attached. That doesn't appear to be the case here.

 

[Jack Hemings]

Infinity O5-5R7R6N-899 15.6" 165Hz QHD Gaming Laptop R7 16GB 1TB RTX3060P W10H

https://www.mwave.com.au/product/in...ming-laptop-r7-16gb-1tb-rtx3060p-w10h-ac45958

This is the one I've got

 

[Jack Hemings]

Some people have said bad ram or graphics cards may be the issue but it runs fine on the monitor so im assuming that rules them out

 

[COLGeek]

Some people have said bad ram or graphics cards may be the issue but it runs fine on the monitor so im assuming that rules them out

Agreed. This points to a defective screen itself.

 

[COLGeek]

Infinity O5-5R7R6N-899 15.6" 165Hz QHD Gaming Laptop R7 16GB 1TB RTX3060P W10H

https://www.mwave.com.au/product/in...ming-laptop-r7-16gb-1tb-rtx3060p-w10h-ac45958

This is the one I've got

Carries a 2 year warranty. Is that period still valid for yours?

 

[Jack Hemings]

Yeah its not even been a year yet, not sure if they will cover it though because of the SSD replacement but I could just get that taken out and then send it back to mwave or is there normally like a 'if cut voids warranty' sticker inside the computers?

 

[COLGeek]

Yeah its not even been a year yet, not sure if they will cover it though because of the SSD replacement but I could just get that taken out and then send it back to mwave or is there normally like a 'if cut voids warranty' sticker inside the computers?

I don't know, but typically swapping a SSD would not void a warranty. Initiate a return with Infinity (or mWave) ASAP.

Swap back to the original storage device before returning, else your new SSD will disappear (be gone).

Good luck.

 

[Jack Hemings]

Thanks for the help ill give it a shot!

 

[COLGeek]

My pleasure. Let us know the outcome.