Question Laptop Crashes After First Restart

[dstahn236]

Hello,

I am struggling a little bit with my laptop (specs below; please let me know if you need more information).

i9-10850K CPU
64 GB of Ram
Windows 10
Clevo X170SM - G

My son tripped over the power cord and the laptop fell off the counter. I couldn't get it to start back up into windows. So I reinstalled a fresh version of windows 10 onto the laptop. The installation appears to go fine and after the install completes I am able to use the computer like normal. As soon as I restart the computer for the first time after the install the computer crashes as soon as I log in. I have tried multiple installs and the result is the same each time. I checked all the cables and tried to run the system with just a single stick of RAM to see if one of them was causing the issues but none of that helped.

I then bought a brand new hard drive think maybe something happened to it when it fell, but the result is the same when I install and restart on this drive as well.

My experience is limited but I am assuming that it isn't a hardware issue as the computer runs great until the first restart and I am using a brand new drive. I was hoping that you all might have some ideas on how to get this computer to run correctly.

Thanks!

 

[Lutfij]

Welcome to the forums, newcomer!

You might want to open up the laptop and see if your motherboard was physically damaged. Probable a power delivery component got knocked out or perhaps the cooling assembly in your laptop has dinged up to prevent the cooling from working optimally.

 

[dstahn236]

Welcome to the forums, newcomer!

You might want to open up the laptop and see if your motherboard was physically damaged. Probable a power delivery component got knocked out or perhaps the cooling assembly in your laptop has dinged up to prevent the cooling from working optimally.

That’s a bummer I’m looking through the case and nothing appears to be out of order.

Is there a reason the computer works well until I restart. If I leave it on the login screen the computer is fine. It’s only after I login.