Question Laptop fell off side of bed, will only turn on when plugged in - Asus TUF A16

[lodus13]

ASUS TUF A16 Advantage Editioin

So to start I bought the laptop in May of 2023, I never really used it much that year until 2024 mostly used for watching movies and a few games here and there but nothing too taxing. The first thing I noticed is I had some major battery issues being from a full charge I couldn't even finish a single 1.5hr movie without having to plug it in, being that I only used the laptop when I was away for work having it plugged in never really bothered me much. Fast forward to this year I get a bit more downtime with my job and have been using it more.

About a month ago or so now one night I had it on my bed plugged in watching a show, it ended up falling off the bed and landing on the side where the charger was plugged into it.

After this incident the laptop will no longer power on without being plugged in and will not hold a charge. I took the back panel off to look for any cracks in the motherboard where the power adapter plugs in, and everything looks fine to me (an untrained eye on laptops, lots of experience with computers though). So I was hoping for the best and ordered a new battery and have just replaced it, but unfortunately to no avail this has not solved my issue.

I'm away for work currently and am hoping to find some help or solutions for this, I checked my warranty when this happened and I think it said I was like 3/4 months passed warranty. If not I am probably going to take it to a laptop repair place when my days off come.

Thanks in advanced for your time and any information is appreciated.

Edit:

Images can be found here.
Mirror

 

[Lutfij]

everything looks fine to me (an untrained eye on laptops, lots of experience with computers though).
This is where you include images of what you're seeing. Host said images on a site like Imgur and then pass on a link for us to see.

You might want to zoom in on the area where the laptop was hit as well as the area of power input. It's possible that a power delivery component near the battery location was knocked out.

 

[COLGeek]

Are you certain that the battery is still properly attached?

 

[SyCoREAPER]

Are you certain that the battery is still properly attached?

@ OP
My first thought. There should be around 12 screws based on the pics. 4 along the top, bottom and middle.
Inside your Laptop model . I'm on mobile and can't edit ATM to circle but it's the red, white, green, brown, black colored cable and connector above the battery. A good time to make sure your battery isn't swelling too.

everything looks fine to me (an untrained eye on laptops, lots of experience with computers though).
This is where you include images of what you're seeing. Host said images on a site like Imgur and then pass on a link for us to see.

You might want to zoom in on the area where the laptop was hit as well as the area of power input. It's possible that a power delivery component near the battery location was knocked out.

Pics or it didn't happen. /sarcasm. Photos definitely would help as Lutfij said as it could narrow down where the fault lies.

I am quoting you guys so I don't come across hijacking your ideas, only adding to them.

 

[lodus13]

everything looks fine to me (an untrained eye on laptops, lots of experience with computers though).
This is where you include images of what you're seeing. Host said images on a site like Imgur and then pass on a link for us to see.

You might want to zoom in on the area where the laptop was hit as well as the area of power input. It's possible that a power delivery component near the battery location was knocked out.

Are you certain that the battery is still properly attached?

I've taken the battery out and tried replacing it with a new one, unless there is something more I need to do besides take out the 3 screws and cable connecting it for the battery I'm thinking its properly attached

@ OP
My first thought. There should be around 12 screws based on the pics. 4 along the top, bottom and middle.
Inside your Laptop model . I'm on mobile and can't edit ATM to circle but it's the red, white, green, brown, black colored cable and connector above the battery. A good time to make sure your battery isn't swelling too.

Pics or it didn't happen. /sarcasm. Photos definitely would help as Lutfij said as it could narrow down where the fault lies.

I am quoting you guys so I don't come across hijacking your ideas, only adding to them.

Sorry about that fellas, I've updated the original post with some included photos. Sorry for the wait been busy with work, and if there is any other angles you'd like to see let me know and I will get to that as fast as I possibly can.

 

[SyCoREAPER]

Imageur down at the moment. Will have to wait or upload to imgbb instead.

 

[LordVile]

ASUS TUF A16 Advantage Editioin

So to start I bought the laptop in May of 2023, I never really used it much that year until 2024 mostly used for watching movies and a few games here and there but nothing too taxing. The first thing I noticed is I had some major battery issues being from a full charge I couldn't even finish a single 1.5hr movie without having to plug it in, being that I only used the laptop when I was away for work having it plugged in never really bothered me much. Fast forward to this year I get a bit more downtime with my job and have been using it more.

About a month ago or so now one night I had it on my bed plugged in watching a show, it ended up falling off the bed and landing on the side where the charger was plugged into it.

After this incident the laptop will no longer power on without being plugged in and will not hold a charge. I took the back panel off to look for any cracks in the motherboard where the power adapter plugs in, and everything looks fine to me (an untrained eye on laptops, lots of experience with computers though). So I was hoping for the best and ordered a new battery and have just replaced it, but unfortunately to no avail this has not solved my issue.

I'm away for work currently and am hoping to find some help or solutions for this, I checked my warranty when this happened and I think it said I was like 3/4 months passed warranty. If not I am probably going to take it to a laptop repair place when my days off come.

Thanks in advanced for your time and any information is appreciated.

Edit:

Images can be found here.

Looks like it wasn’t so… TUF

As others have said it’s likely damaged or loose connectors around the battery or charging circuit. Unfortunately with multi layered PCBs there could be damage you can’t see. Maybe you can send it to ASUS for a diagnosis then use that to repair it yourself rather than pay their repair costs if it’s not too big a job.

I had an issue with my MacBooks charging circuit which warranted a logicboard replacement, I couldn’t find the issue as a qualified technician nor could the Apple Store so it had to go to the repair centre for their diagnosis tools to find the issue. Luckily it came under warranty due to UK law.

 

[lodus13]

Imageur down at the moment. Will have to wait or upload to imgbb instead.

Added a mirror incase that happens again.

Looks like it wasn’t so… TUF

As others have said it’s likely damaged or loose connectors around the battery or charging circuit. Unfortunately with multi layered PCBs there could be damage you can’t see. Maybe you can send it to ASUS for a diagnosis then use that to repair it yourself rather than pay their repair costs if it’s not too big a job.

I had an issue with my MacBooks charging circuit which warranted a logicboard replacement, I couldn’t find the issue as a qualified technician nor could the Apple Store so it had to go to the repair centre for their diagnosis tools to find the issue. Luckily it came under warranty due to UK law.

That’s what I’m thinking it will probably come down to, unfortunately I’m 9 months out of warranty.

 

[LordVile]

Added a mirror incase that happens again.



That’s what I’m thinking it will probably come down to, unfortunately I’m 9 months out of warranty.

What country? Even out of warranty you can get a diagnosis and if the job isn’t massive do it yourself.

 

[lodus13]

What country? Even out of warranty you can get a diagnosis and if the job isn’t massive do it yourself.

I’m in Canada

 

[SyCoREAPER]

Unfortunately as others have said since it's not a simple cable issue, it could be anywhere. It could be a cap invisible to the eye no longer soldered. It could be on the backside of the board, it could be in-between the PCB layers.

Leaves you with (as per above) mail it in but they will charge you nearly the price of the laptop because they don't diagnose. They'll Check the connector, hey it isn't charging. The battery, oh battery is fine. Conclude, definitely the MB, we'll replace that.
Bam. 700+ is my guess.

Or see if you can find a MB on eBay that's tested as working and has a return option

 

[lodus13]

Unfortunately as others have said since it's not a simple cable issue, it could be anywhere. It could be a cap invisible to the eye no longer soldered. It could be on the backside of the board, it could be in-between the PCB layers.

Leaves you with (as per above) mail it in but they will charge you nearly the price of the laptop because they don't diagnose. They'll Check the connector, hey it isn't charging. The battery, oh battery is fine. Conclude, definitely the MB, we'll replace that.
Bam. 700+ is my guess.

Or see if you can find a MB on eBay that's tested as working and has a return option

Ah man, I had a feeling it’d probably come to that but was hoping for the best. I’ll maybe look into diagnosing/sending it in, quite upsetting considering one of the main reasons I went with an Asus TUF was the advertised “Military Grade Toughness” supposed to handle a few drops since I work on the road a lot seemed like a wise choice but it is what it is. Going to be without a laptop for awhile

Anyways thanks again for the help