Question Laptop freezes and then unfreezes when unplugging HDMI cable ?

[Peeko910]

I have a 2-year old HP Pavilion Gaming 15-ec1000 laptop with an AMD Ryzen 5 4600H and a NVIDIA GeForce GTX 1650 Ti, 16gb of 2400ghz RAM
I have an external monitor plugged into the laptop running on the same 60Hz as the laptop screen.

I have been having problems with freezes and bad performance overall, I presume its the graphic card.


WHAT HAPPENS IS:

When I am playing a game (even an old one, like, Team Fortress 2) and watching youtube it may happen that the computer freezes but the sounds continue just fine, the image is frozen, then if I try to unplug and replug the external monitor multiple times over the span of 1 minute it normally starts working again. WHY? I have updated drivers for the graphic card and I guess HP driver assistant doesn't say there are any new drivers to install.

Also, sometimes, if I am playing and I ''alt+tab'' from the game and click on a new video it starts loading a new youtube page like normal but then freezes and I do the same as before.

 

[helpstar]

check temperatures of the laptop while freezing
use hw info or similar

check the hard drive for errors with its manufacturer´s tool

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93

clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

use ddu uninstaller and reinstall the latest graphics driver from HP

 

[Peeko910]

check temperatures of the laptop while freezing
use hw info or similar

check the hard drive for errors with its manufacturer´s tool

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93

clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

use ddu uninstaller and reinstall the latest graphics driver from HP

Ok, Imma do that, but I also wanted to say that the computer runs at low temps, never got it over 60 degrees at peak performance for a long time. I also did the windows disk repair utility thingy that checks for errors when rebooting and didnt change anything.