Question Laptop won't recognise external cd drive

[abbarich]

The cd,/dvd burner has stopped working on my Lenovo Ideapad 100 laptop so I've just bought an external cd/ dvd drive/burner. When I plug it into the laptop I hear the connect sound but nothing shows up on the taskbar that a new device has been found. When I tried to burn files to a CDR it was still trying to do this on the old integral burner so it's not identifying the new external. Can anyone help? Do I need to do something to enable the laptop to identify? Thanks.

 

[COLGeek]

What is the make/model of the external device?

 

[abbarich]

It's an Origbelie external cd/dvd drive. I've got windows 10 and the drive says it's suitable for 10 and 11.

 

[COLGeek]

This? https://www.amazon.com/ORIGBELIE-External-Burner-Optical-Windows/dp/B09BC44T8K?th=1

Which USB ports are you using?

Also, have you tried it with another PC/laptop?

 

[abbarich]

I've just tried a different port and it's burning now. Thanks.

 

[COLGeek]

My pleasure.

 

[abbarich]

I was a bit concerned it was broke after the postman pushed it through the letterbox and it dropped about three feet onto the floor. I thought he'd ring the bell and hand it to me! It was in a small box though and it's just worked okay on the disc I've just burned. The drop to the floor wont have shortened it's life will it?

 

[COLGeek]

I was a bit concerned it was broke after the postman pushed it through the letterbox and it dropped about three feet onto the floor. I thought he'd ring the bell and hand it to me! It was in a small box though and it's just worked okay on the disc I've just burned. The drop to the floor wont have shortened it's life will it?

It should be okay.

 

[abbarich]

I've managed to successfully burn some files onto a CDR with the new external drive I've bought. I'm trying to do the same with a dvd-r this time but I'm struggling. I did the CDR on window media but it says I can't do the dvd-r. I switched option from cd to dvd but it says file too big but it isn't too big actually. Ages ago I used the laptops own built in disc drive which doesn't work anymore. Can anyone recommend the best way to burn onto a dvd-r? Is there a free software I can use online? Has anyone used anything you had success with? Thanks.