[SOLVED] Leaked Fractal Design Celsius s24

[riks123]

My Fractal Design Celcius S24 watercooler had a leak through one of the fixings on the block. This caused cooling liquid to trickle all over my GPU and down my Motherboard. I found out when my PC randomly shutdown and i thought to look inside my case, there i found a pool of liquid on my GPU, under further inspection it trickled to the bottom of my motherboard and found itself deadly close to my PSU and HDD. I haven't been able to turn back on my system as i don't have a spare CPU cooler. I tried informing Fractal via the "contact us" and "support ticket", but no answer. I'm in the UK so there's no way of me calling them directly either. Since i have a Vega 56, when the system shut off, it didn't shut off completely, the motherboard's RGB LED's were still on but my GPU's red power light was switched off entirely. Is there anyone on the forum a rep who could contact Fractal Design or handle this personally? It is quite urgent.
Thank you,

 

[WildCard999]

I’m not aware of any Fractal Design rep on the forum but anyways keep sending them messages and keep records of conversations when they do get back to you.

Just wondering, how long did you have that cooler for?

 

[riks123]

Since mid/late 2017.

 

[WildCard999]

Since mid/late 2017.

5 year warranty on the AIO so at least that is covered. Hopefully they can do something for your other parts. Corsairs original H100 I had a lot of issues and Corsair did the right thing by covering the damaged parts as to avoid the bad rep, hopefully Fractal Desgin does something similar, best of luck!

 

[riks123]

Which forum do you think would have a rep that could help me out? Since it's been 5 days and its stupid how no one from Fractal has gotten back to me.

 

[Karadjgne]

Try gamersnexus.com, if there's anyone who could light a fire under Fractal's behind, it'd be them. I'd be very polite, and very explicit, include copies of any correspondence. At a minimum, they could probably get you in direct contact with a Fractal rep since it's pretty much a given they know a few.