Question Logitech headset stopped working

Oct 13, 2024
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I have a Logitech H390 headset. One day, while using it, my headset suddenly stopped playing anything. The device name was changed to "Hi Res USB-C AUDIO". I can still continue to customize the sound through the headset and use my microphone, but I can no longer hear anything. I also tried it on 2 other computers, but the problem still occurs. The volume is set to the highest level. Here's what changed:
https://i.sstatic.net/GPF8OSSQ.png
https://i.sstatic.net/AYR0sJ8J.png
 

Lutfij

Titan
Moderator
Welcome to the forums, newcomer!

I can't seem to access your URL's. I'll move forward flying blind.
I also tried it on 2 other computers, but the problem still occurs.
If both platform's BIOSes, OSes and chipset drivers are up to date and the issue persists, then it's possible your headset's USB driven sound card, namely the inline controller in this image;
71T9Z77ovCL.jpg
has given up the ghost.

Speaking of, when posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.