Question Logitech headset stopped working

[trhhvn]

I have a Logitech H390 headset. One day, while using it, my headset suddenly stopped playing anything. The device name was changed to "Hi Res USB-C AUDIO". I can still continue to customize the sound through the headset and use my microphone, but I can no longer hear anything. I also tried it on 2 other computers, but the problem still occurs. The volume is set to the highest level. Here's what changed:

 

[Lutfij]

Welcome to the forums, newcomer!

I can't seem to access your URL's. I'll move forward flying blind.
I also tried it on 2 other computers, but the problem still occurs.
If both platform's BIOSes, OSes and chipset drivers are up to date and the issue persists, then it's possible your headset's USB driven sound card, namely the inline controller in this image;

has given up the ghost.

Speaking of, when posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

 

[trhhvn]

Welcome to the forums, newcomer!

I can't seem to access your URL's. I'll move forward flying blind.
I also tried it on 2 other computers, but the problem still occurs.
If both platform's BIOSes, OSes and chipset drivers are up to date and the issue persists, then it's possible your headset's USB driven sound card, namely the inline controller in this image;

has given up the ghost.

Speaking of, when posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

I tested on three computers, their names are:
Dell Vostro 3500 (Windows 11 - never changed hardware before)
Dell Inspiron 1318 (Windows 10)
and an HP Probook also running windows 10 and never changed hardware since purchase.
Also, I still can adjust my volume via the in-line control, I just can't hear any sound.

 

[Ralston18]

Reference:

"Also, I still can adjust my volume via the in-line control, I just can't hear any sound."

Does that mean that you can see the sound bar/graph move in the configuration settings but there is no audio in the headphones?

 

[trhhvn]

Reference:

"Also, I still can adjust my volume via the in-line control, I just can't hear any sound."

Does that mean that you can see the sound bar/graph move in the configuration settings but there is no audio in the headphones?

Sure enough, the sound graph kept moving, but I couldn't hear anything.

 

[Ralston18]

There may be more information available then - especially if the headset simply stopped "working" (no audio heard).

Check audio configuration settings by right clicking the small speaker icon usually located in the lower right screen corner.

First try the built in Windows troubleshooters. The troubleshooters may find and fix something.

Next take a close look at the configuraion options etc. avaiable via the Volume mixer and Sound settings.

Sound settings will likely have quite a number of options to sort through. Look first: especially for anything that is not understood or expected. Make warranted changes but change only one thing at a time. Be sure to note down what was changed, where the change was made, along with original and new values.

Printed screen shots are a good way to keep track of such things. Print the original window and just mark it up as you try fixes.

= = = =

Failing that:

Look in Reliability History/Monitor, Event Viewer, and Update History for any error codes, warnings, or even informational events just before or at the time audio could no longer be heard.

 

[trhhvn]

There may be more information available then - especially if the headset simply stopped "working" (no audio heard).

Check audio configuration settings by right clicking the small speaker icon usually located in the lower right screen corner.

First try the built in Windows troubleshooters. The troubleshooters may find and fix something.

Next take a close look at the configuraion options etc. avaiable via the Volume mixer and Sound settings.

Sound settings will likely have quite a number of options to sort through. Look first: especially for anything that is not understood or expected. Make warranted changes but change only one thing at a time. Be sure to note down what was changed, where the change was made, along with original and new values.

Printed screen shots are a good way to keep track of such things. Print the original window and just mark it up as you try fixes.

= = = =

Failing that:

Look in Reliability History/Monitor, Event Viewer, and Update History for any error codes, warnings, or even informational events just before or at the time audio could no longer be heard.

Nothing changed, I even reinstalled my Windows, everything still continues

 

[Ralston18]

Do other known working headsets work on your computers?

Does the Logitech H390 headset work on other computers with known working audio?

Determine if the lack of sound stays with the computer or follows the headset.