Question Logitech Spotlight Presenter product recall

[MartinHutch]

Like many people during the pandemic, I have not used my Logitech Spotlight Presenter.
Today I tried to use it only to find the battery will not charge anymore as a result of the extended time that it has not been used.

A Google search shows many other people are experiencing the same problem.
So far I can only see denials from Logitech that this is a recognised problem.

Has anybody heard that they are doing a product recall or will be issuing some sort of statement?

 

[Lutfij]

Like any rechargeable device, they have a battery in them that needs to be charged and discharged. If the device is going to be left unattended for a long while, it's advised to at least charge it once every quarter(3 months) but that's also not advised...since a battery's lifespan deteriorates when you don't charge it or if you charge after a long while with it sitting idle.

Have you tried reaching out to Logitech's support line? Along those lines, do you yet have warranty on the device? Last I can recall, Logitech hasn't done any major device recalls, unlike laptop makers who tend to disclose that their laptop/laptop charger/display is going to be recalled due to a defect in the product and can cause injury to the end user.

To note, if you do the math, recalls are expensive. If you or a number of people end up taking Logitech to court...and it's more expensive to win the court battle, then they will go ahead with a recall but if the court battle isn't expensive when compared to a recall, they will decide to contest in court instead. That's how corporations will move forward when it comes to managing their losses. Sorry but I had to put that out there.

 

[MartinHutch]

Thank you for the very imformative response. Let's hope that they take note of the growing number of dissatisfied customers or suffer the consequential brand damage.

 

[MartinHutch]

Thank you for the very imformative response. Let's hope that they take note of the growing number of dissatisfied customers or suffer the consequential brand damage.