Question Logitech streamcam 1080p 60fps issues

[SomeT]

Webcam is: Logitech Streamcam

My PC specifications are:

CPU: AMD Ryzen 7 1700X 3.4 GHz 8-Core Processor

CPU Cooler: Noctua NH-D15S 82.52 CFM CPU Cooler

Motherboard: 1Asus CROSSHAIR VI HERO ATX AM4 Motherboard

Memory: Corsair Vengeance LED 32 GB (2 x 16 GB) DDR4-3000 Memory

Storage:- Kingston Predator 240 GB M.2-2280 NVME Solid State Drive- Western Digital Caviar Black 4 TB 3.5" 7200RPM Internal Hard Drive

Graphics cards:Sapphire Radeon RX 480 8 GB NITRO+ OC Video Card * 2

Case: Fractal Design Define S ATX Mid Tower Case

Power Supply: Super Flower Leadex 2000 W 80+ Platinum Certified Fully Modular ATX Power Supply

Operating System: Windows 10 Home 64 Bit

I installed this software after setting up Logitech StreamCam:

https://www.logitech.com/en-us/product/capture

Basically if I set the webcam to 1080p and 60 Fps it goes jittery for a few seconds then the webcam turns itself off, I believe my PC meets the minimum requirements in terms of specifications?

Additional to this I have updated everything on my PC, chipset drivers, all USB drivers according to my mother board manufacturer, it is running the latest BIOS firmware version, additionally, I have uninstalled and reinstalled the Logitech camera software and disconnected and reconnected it from the main port of USB-C

I have also shut down every single program on my computer, even if they are not using a webcam the only software open is Logitech capture. But 1080p and 60fps still does not work, at most if I restart my computer it will work for a few seconds then turn itself off again especially if I go in and out of the program. I found changing the preset to recording helps 1080p at 60fps work better

Other software, like Zoom, Discord (actually this stopped working now but works fine in the browser, but I think its a discord installation issue), skype etc... all seem to be working fine, however I believe this is because they run at 720p rather than 1080p

Some questions in relation to this:

Is there a way to change the codec this camera is using if so what codec do you recommend for my PC specifications? Would this fix my issue?

Is my USB - C port even compatible here? I believe it is? Unless there is something I have overlooked? e.g. a setting on the motherboard perhaps?

Are there specific settings I need to use in this application to fix this issue?

Is there a known bug with this software on windows 10 that is causing this issue?

Can having two graphics cards be causing this issue?

Do I need to install a different codec or something?

Is my webcam faulty hardware wise?

Is this a widely known issue, the camera is just about two months since release.

Overall please can you help me in getting 1080p and 60 FPS working, please, for streaming and recording?

I forgot to add almost: I have it plugged in via: https://www.amazon.co.uk/dp/B07KHL7SQ5/ref=cm_sw_r_tw_dp_U_x_TlCREbY10CQWF so would this cause issues with 1080p in respect of USB c specifications I believe the longer the cable the more the delay or something? The specs required for the cam are here: https://www.logitech.com/assets/65762/36/streamcam.pdf and it says it requires a direct connection but does a direct connection mean without the extension cable? As I personally can't see that making much difference? But then again USB c is bit strange with stuff like that possibly???

 

[hang-the-9]

Try it without the extension cable.

 

[SomeT]

It works better without the extension cable. However its then pointless due to how my desk is designed, it can no longer view my face the webcam, the cable built into the webcam is then to short.

Could you elaborate on why the extension cable would not work with this webcam? Is it a speed issue or something? A power issue perhaps? I know here: logitech.com/assets/65762/36/streamcam.pdf it says to require a direct connection and that seems to solve the issue, but I still don't understand why if they provide such a short cable with the product, why then I have no options to extend that cable whilst still getting full functionality of the webcam? E.g. I tried to find a self powered usb-c hub to feed more power to the webcam but its not possible, but the more I know why I can't use an extension cable the better I can find a solution to use my webcam as to how I would like to.