Question M.2 SSD System Crash issue, not detected in BIOS

[Bessie0101]

Hey, My SSD is XPG Spectrix S40G.
Motherboard Asrock X570 Phantom Gaming 4.
Windows 10 system

Almost since I built my PC, which has been a couple of months, I ran into issues with my system crashing into bluescreen, after which the SSD was not detected in BIOS - I had 'boot from device' text line pop up, until I switched off power button on my case, and then booted back on. (Resetting didn't do anything, my SSD and boot priority was still gone.)

Issue is partially resolved since I migrated my OS to HDD, using Macrium Reflect. Used PC for 2-3 days and hasn’t witnessed a single crash. Before I had crashes at least twice a day and decided it’s finally time to do something with it.

It's rather obvious to me SSD may be the issue since I migrated OS - but I wonder if I use the warranty, how can I prove there were such issues, if my PC was crashing sometimes daily, sometimes not at all for weeks? Running tests in Victoria software doesn't show any disc errors. (Though Victoria software shows there were 36 unsafe shutdowns and 332 power cycles.)
(If I wipe my disc for eventual warranty, will the Victoria or such logs persist or does it reset?)

Some of the things I’ve done over months to fix this, or random things that came to my mind:

• BIOS was updated to the most recent version, which didn't fix issue.
• I ran SSD power cycle for ~1 hour according to some instructions I’ve found. No fix.
• I changed the slot for my SSD on the motherboard. It was in second slot and moved to first. No fix. (issue may even become more severe after 1 week?)
• I once had window's "Scanning and repairing drive" when booting my PC. Read some negative opinion about this SSD, someone said they witnessed that as well.
• I halfway thought it may be my system issue – because right after installing OS (Windows 10) after building PC, I used a lockscreen, showing mountains – it sometimes strangely still loads this wallpaper upon booting, especially 100% loads that old wallpaper after such system crash. After migrating OS to HDD, it still does that, so I guess it’s some inner system problem unrelated fully to crashing issue.
• At the beggining of building my PC I remembered, that SSD wasn't detected usually right after booting up PC. So I ran my PC and had instant boot menu popping up. It didn't happen anymore nowadays (nowadays only bluescreens). Back then had freezes/blackscreens and those instant boot menu's upon booting PC to work or game. (which were gone like charm if I switched power off and on).
• Most common bluescreen texts I got: „System thread exception not handled” and „Crticial process died”. It would never load up to 100%, it stayed at 0% until it showed boot menu.

The main thread question is in bold text. I pretty much wonder what you guys think, if all the symptoms prove it's SSD (keep in mind crashes are not persisting on HDD after I migrated OS) and I should use warranty, or is there something more to it.

Thank you!

 

[rocktalkrock]

Because this is pretty much everything those tools tell me. The critical event goes under Miscellaneous failures and there's no information about it's cause. If there are warnings that's unrelated to the crash or about different time of day/app

You could try booting from your SSD again and once it crashes you can reboot and go straight to Event Viewer and Reliability Monitor with a better idea of what you are looking for. Also keeping Windows Task Manager open can give you a better idea of what is going on in the background while your PC is running. If none of these help, you may just have to do a clean install of Windows on your SSD, while you still have your current Windows install on the Toshiba HDD.

 

[Bessie0101]

Well this is kind of what I've been doing , since I made this thread I booted system from my SSD.

There hasn't been a crash for 3 days until today.

Again nothing in logs.. 🙁 (as you can see here, there's been 64 crashes since I built my PC, apparently)

^ Upper picture: the crash that happened just now ( I played Destiny 2 and firstly sound froze, then a few seconds later had bluescreen)
As you see - since 18.06 to 20.06 I had no crashes. Blue icons are only windows update information

-----------------------
ALSO for the first time something else has happened a few days ago. That's event from 17.06.2020.
My PC was on after a few hours of work, I switched it off, but I remembered I had to do something else. Booted it back on.

It wouldn't want to load me into system, had blackscreen, then "Asrock loading". When finally windows log-in screen popped in, I typed in password, and then my PC froze on desktop. That happened twice in a row, until I think I turned off and on power. I even had some windows check up/fix screen.

Logs from that day don't say anything specific. Again the "windows was not properly shut down"..

(btw i have no idea what's SSD life pro - i think a week ago or so I tried to use it to see something about my SSD when having problems, so installed it temporarily - i swear i already uninstalled it manually but sometimes i had those errors. They don't seem to be significant and / or related to crashes)

 

[Bessie0101]

Since Reliability Monitor doesn't say much, I digged a bit in Event Viewer. Here is a file, screenshotting errors/ warnings that seem sometimes odd and related to crashes. The only critical ones were "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

 

[rocktalkrock]

At this point i think you should go ahead and contact Adata online Customer Support about your SSD. Just select the question category "Technical Support" and give them a brief overview of your problem and how it only goes away when you remove the XPG Spectrix S40G SSD from your PC. They may offer you a solution to try, or they may just offer to RMA the drive right away.

https://www.adata.com/en/support/online