[SOLVED] Macbook turns off when taking out charger.

[Camelh]

So i have a macbook air that i got a couple of weeks ago, and i cant start it without having the charger plugged in, and when i take it out when its started, it shuts off, please help,(its my school pc)

 

[makkem]

Hi
from what you have said it looks like the battery has died.

 

[delellod123]

sounds like a bad battery. Unfortunately, it is a mac and unless you are technically inclined, you need to bring it to apple for a new one under warranty

 

[SuperSoph_WD]

Hey there, Camelh!

Most probably you are dealing with a faulty battery.
I'd suggest to plug it in again and check if the battery is charging.
Go to the Apple > left side of the menu bar >
> About This Mac
> More Info
> System Report
> Hardware
> Power
Check what does it say about the battery? Capacity, cycle count, condition?
If the condition there says anything else than 'Normal', you have a problem on your hands.
Since the Mac is new, I'd suggest to contact Apple's tech support.
It is still under warranty, so you might have the option to get a replacement!

Hope this helped.
SuperSoph_WD

 

[Camelh]

Model Information:
Serial Number: C0142650DTJF90MA5
Manufacturer: DP
Device Name: bq20z451
Pack Lot Code: 0
PCB Lot Code: 0
Firmware Version: 511
Hardware Revision: 000a
Cell Revision: 1200
Charge Information:
Charge Remaining (mAh): 4963
Fully Charged: No
Charging: Yes
Full Charge Capacity (mAh): 7160
Health Information:
Cycle Count: 18
Condition: Normal
Battery Installed: Yes
Amperage (mA): 84
Voltage (mV): 7943

this is what it says.

 

[SuperSoph_WD]

Model Information:
Serial Number: C0142650DTJF90MA5
Manufacturer: DP
Device Name: bq20z451
Pack Lot Code: 0
PCB Lot Code: 0
Firmware Version: 511
Hardware Revision: 000a
Cell Revision: 1200
Charge Information:
Charge Remaining (mAh): 4963
Fully Charged: No
Charging: Yes
Full Charge Capacity (mAh): 7160
Health Information:
Cycle Count: 18
Condition: Normal
Battery Installed: Yes
Amperage (mA): 84
Voltage (mV): 7943

this is what it says.

According to these stats everything seems to be normal as it should be, considering it is a new Macbook.
I really think you should contact Apple support for further troubleshooting without voiding your warranty and/or replacing your product if that's not possible.

Good luck!
SuperSoph_WD

 

[Camelh]

Model Information:
Serial Number: C0142650DTJF90MA5
Manufacturer: DP
Device Name: bq20z451
Pack Lot Code: 0
PCB Lot Code: 0
Firmware Version: 511
Hardware Revision: 000a
Cell Revision: 1200
Charge Information:
Charge Remaining (mAh): 4963
Fully Charged: No
Charging: Yes
Full Charge Capacity (mAh): 7160
Health Information:
Cycle Count: 18
Condition: Normal
Battery Installed: Yes
Amperage (mA): 84
Voltage (mV): 7943

this is what it says.

According to these stats everything seems to be normal as it should be, considering it is a new Macbook.
I really think you should contact Apple support for further troubleshooting without voiding your warranty and/or replacing your product if that's not possible.

Good luck!
SuperSoph_WD

Ok, but as i said its my school pc (that i got from my school) and there is no apple store etc where i live.

 

[Ijack]

That's easy. Take it back to the school and explain the problem.

 

[Camelh]

That's easy. Take it back to the school and explain the problem.

Ok, then i just have to fix everything i´ve "modified" with the computer.

 

[delellod123]

Ijack, that is a nice profile pic. King Cav Charles?? My coworker here has a CavaPoo

 

[Ijack]

Ok, then i just have to fix everything i´ve "modified" with the computer.

Probably a good idea if you have been doing stuff that you shouldn't.

King Cav Charles??

Yep - a Ruby Cavalier.

 

[plast0000]

sounds like a bad battery or a bad battery connector

 

[Camelh]

THANKS for all the good answers, and as you can see it was a while ago this happened, but what i did was going to my schools tech support and the tech guy opened it up, and disconnected and reconnected the battery cord.