Malware Cannot Reset PC

[Veniox]

So I messed up and got malwared hard. I cannot use the reset this pc function and I have no restore points, can’t even use reset this pc in safe mode, trying to use a tool off of the internet to reset to base windows 10 gives me and error and anything I look at online that talks about how to remove the malware triggers my browser to close, so I’m using my phone to type this. It’s a SVCHost malware that Malwarebytes nor like 3 other AV scans have been able to remove. I’m out of options here, I don’t have a USB to download windows 10 boot onto. Anyone please help?

 

[237841209]

You may have to borrow a computer and wipe your drive through there. Or, you could get a disc which has Windows on it and boot from there. Through there you can wipe your hard drive and/or upgrade your version as well.

There's not much else you can do if you aren't able to successfully safe or secure boot.

 

[Veniox]

I can safe boot fine, but it seems the malware disabled my ability to do certain tasks like reset this pc, even while in safe mode

 

[Petarded]

Have you tried resetting group policy (from safe mode) and then create a new user, backup files then use new user as your main login. Got me out of trouble after my kids picked up malware. http://www.thewindowsclub.com/reset-all-group-policy-settings-to-default

 

[Veniox]

I cannot access gpedit.msc, says it doesn’t exist

 

[dbashlak]

Another way to reset Windows 10 (without losing data) is to boot from Windows 10 bootable usb/dvd, and in windows setup on the second screen you'll find "recovery" in lower left corner. These options should work fine even if some files on pc itself are corrupt (original files from usb will be used)

 

[scout_03]

did you made the virus scan without network on also try to use a av that will scan pc at start up if you could not you need to do a full reinstall of the os .

 

[Veniox]

I don’t have a disk of W10 on hand, I built my computer but I think I just bought a digital key off of amazon? I don’t remember . Either way I’ll try an offline AV scan

 

[scout_03]

did you activate the key with microsoft so you could load a iso of the os and restore it .

 

[dbashlak]

I don’t have a disk of W10 on hand, I built my computer but I think I just bought a digital key off of amazon? I don’t remember . Either way I’ll try an offline AV scan

If you have another computer you can make bootable usb at any time - the download (not license, but you don't need it for recovery) is free on microsoft's website.

 

[Veniox]

Yeah it was a legitimate key and all, spent a crap ton on it, i don’t know how to load an iso though. I’m fine with losing all my files but I don’t want to have to buy another key.

 

[Veniox]

I don’t have a USB on hand. I may have to scrounge up money to go get one I guess.

 

[dbashlak]

Yeah it was a legitimate key and all, spent a crap ton on it, i don’t know how to load an iso though. I’m fine with losing all my files but I don’t want to have to buy another key.

You don't have to, you may use the same key, and the iso is available here: https://www.microsoft.com/en-us/software-download/windows10ISO

 

[scout_03]

https://www.google.ca/search?source=hp&ei=Q_jMWsDnM-69ggfdqorIAQ&q=win+10+iso&oq=win+10+&gs_l=psy-ab.1.0.0l8j0i10k1j0.1940.4048.0.8168.7.7.0.0.0.0.70.456.7.7.0....0...1c.1.64.psy-ab..0.7.456...0i131k1.0.6SOYBx0OL3o

 

[Veniox]

Alright I’m using the installation media tool to upgrade the computer to W10 again, hopefully that’s right

 

[dbashlak]

Media Creation Tool lets you not only to upgrade pc but to download ISO if you select "install on another computer" (even if you're going to use it on this one)