Question Malwarebytes has eliminated old lifetime licenses

[pccobbler]

I have four licenses from way back, when Malwarebytes sold lifetime licenses, with these licenses having both key & ID. One of the systems was acting up, so I deactivated Malwarebytes, wiped the drive, and reinstalled Windows 10. When I installed Malwarebytes and tried to activate it, I discovered that Malwarebytes no longer accepted key & ID. It demanded that I give it the email address used for the licenses, which I configured years ago. So I tried to login, only to discover that my account was no longer valid. So much for lifetime.

 

[Ralston18]

For the most part all that is needed these days is Windows Security/Defender.

Did you contact Malwarebytes support?

What, if any, was their response?

= = = =

Apparently, Malwarebytes - free still exists.

However it starts off as a 14 day free trial of Premium and then reverts to a basic removal tool sans any blocking or preventative functions/features.

The setup executable (MBSetup.exe) downloaded very quickly.

Visit their website:

https://www.malwarebytes.com/mwb-download

Contact support, check the Community Forums.

FYI:

https://forums.malwarebytes.com/topic/319258-glitch-in-my-login-to-my-account/

There may be something that can be done. However, that "something" will need to come from Malwarebytes.

 

[Dark Lord of Tech]

I have 4 and they all still work. I have them attached to my account.

 

[cAllen]

I have 3 "lifetime" malwarebytes licenses that still work and have not been given notice this will change.

 

[USAFRet]

I have 3 "lifetime" malwarebytes licenses that still work and have not been given notice this will change.

They will almost certainly continue to work. Until you need to reinstall.

 

[pccobbler]

USAFRet said it best, I think. Licenses will likely continue to function until you have to reinstall.

As for the response of support, I was informed that my account did not exist. We can debate whether it is due to incompetence or malice, but my licenses are gone. Too bad I did not save an earlier version that allows for key & ID so I could do further testing.

By the way, the free version regularly annoys the user with offers to buy a current license.

 

[Dark Lord of Tech]

If you have the old lifetime licenses linked to a Malwarebytes account , they remain lifetime.

 

[pccobbler]

If you have the old lifetime licenses linked to a Malwarebytes account , they remain lifetime.

As I stated in an earlier post: I was informed by Malwarebytes support that my account did not exist.

 

[Ralston18]

I suggest calling Malwarebytes support again.

You may have spoken with someone who was wrong, mis-informed, or simply wanted to find an easier issue to resolve.

Prepare, call again, be nice, escalate.

And document everything....