I've got a Maxtor OneTouch III Mini external USB drive that I use at work for storing and transporting files.
Last week, they had to put a new hard drive in my company laptop computer, and although they said they restored as much of the original drive contents as they could, I can no longer access the Maxtor.
It shows up as working correctly in Device Manager, but it doesn't show up in My Computer and I just cannot access it any more!
I've tried uninstalling it and then plugging it back in, but after the computer displaying a message balloon that my new USB storage device is ready for use, it just can't be accessed.
I've looked on the Maxtor(Seagatea) site, but nothing about this problem and they have no software to download for that drive outside of backup software and that's not what I need.
It says that the drive contains all the needed software and will install itself when you plug it in, but it doesn't do anything when I plug it in now.
I see a folder named Maxtor in the Program Files, but there doesn't appear to be anything except a few text files in there. I assume that these have the password for the drive in them but no executable files are there.
I tried renaming and moving this folder, figuring the drive was looking for it, and might give me a prompt to reinstall the software if it doesn't see it, but no luck.
Is anyone able to help with this? I've spent some time searching the 'net' for a solution, but can find nothing that seems to be of help.
Thanks in advance to anyone who can offer some help!
Last week, they had to put a new hard drive in my company laptop computer, and although they said they restored as much of the original drive contents as they could, I can no longer access the Maxtor.
It shows up as working correctly in Device Manager, but it doesn't show up in My Computer and I just cannot access it any more!
I've tried uninstalling it and then plugging it back in, but after the computer displaying a message balloon that my new USB storage device is ready for use, it just can't be accessed.
I've looked on the Maxtor(Seagatea) site, but nothing about this problem and they have no software to download for that drive outside of backup software and that's not what I need.
It says that the drive contains all the needed software and will install itself when you plug it in, but it doesn't do anything when I plug it in now.
I see a folder named Maxtor in the Program Files, but there doesn't appear to be anything except a few text files in there. I assume that these have the password for the drive in them but no executable files are there.
I tried renaming and moving this folder, figuring the drive was looking for it, and might give me a prompt to reinstall the software if it doesn't see it, but no luck.
Is anyone able to help with this? I've spent some time searching the 'net' for a solution, but can find nothing that seems to be of help.
Thanks in advance to anyone who can offer some help!