[citation][nom]treefrog07[/nom]Gee, I wonder if the ITs will include the cost of this snafu when the McAfee subscription is up for renewal. Lost productivity, lost sales, delayed comms.......[/citation]
If he is a contracted technician, and his customers call him in to do work on their machines, then he is well within his rights to charge for his service. If you were in his shoes, I highly doubt you would just gladly give the money back after spending your time diagnosing an issue whether or not there was a problem.
How do you know when he was called, that he probably said that it wasn't an issue for them, and they demanded he come in anyway, you expect him to do it for FREE?