Medusa 5.1 Surround Headset

[RickB]

Thanks, I'm in UK so thats perfect. Does the amplifier come with the power lead as well? I know all the sound leads work, but am unsure if the power works as well, so ideally need the box and the power cable.

 

[Medusa_USA]

Hi Rick

I am sure we can throw in a power lead for you. Just send an email to follow up your order and I will take care of it.

Matt

 

[RickB]

Hi Rick

I am sure we can throw in a power lead for you. Just send an email to follow up your order and I will take care of it.

Matt

Thanks for your quick response and help. I've placed the order and I've put the request of a power lead in the comments box on my order form.

Thanks again.

 

[True_SilverTongue]

🙁

Well I bought my Set of Medusa 5.1 Classics just over a week ago.
So far my opinion of these headsets is much below average, Speedlink have havent replied to my emails, and the Medusa Support emails pass the buck to the supplier I used.

Now I am in dire need of help, ive exhausted all my avenues and no one can help 🙁 so Ive come, having had to endure 12 odd pages of bickering, off topics and blackmail none of the information is not at all helpful.

My problem comes 3 Fold:
1. The Tinniness in the Rear
2. A Rattle in the Left Earpiece if the Bass goes to high... which so many people have seemed to rave about out.
3. Ive got an X-Plosion which no seems to have, and I cant find a fix for it at all 🙁

can anyone please help me, Im at my wits end

 

[Medusa_USA]

My problem comes 3 Fold:

1. The Tinniness in the Rear
A) This is by design and can be adjusted to users preference by using various tips on this forum.

2. A Rattle in the Left Earpiece if the Bass goes to high... which so many people have seemed to rave about out.
A) Rattling earpiece indicates broken set - Return to supplier for replacement.

3. Ive got an X-Plosion which no seems to have, and I cant find a fix for it at all
A) Can't help on that one sorry.


""Medusa Support emails pass the buck to the supplier I used. ""
Medusa International are re-sellers. We offer FREE support to customers who purchase from ourselves only. Our prices are set to include 24hr support. I am sorry if the Company you purchased your set from do not support you but it is very unresonable of you to expect Medusa Customers to subsidise them and give you support you have not paid us for. This was explained in the email we sent you.

Matt

 

[True_SilverTongue]

For Starters Matt it wasnt explained in your email.
All I'm doing is trying to find help here, and yes they are providing support but for some strange reason I thought I just may have gotten better support from a company whos whole image and reputation rotates practically on these headphones and other products.
Sry if I have some how offend you

EDIT: Now this is also a public forum, u may have ur title as the CEO but here we are equal and we come here of our own violation to offer support to people in need of it, if you not going to help, email me, and dont bother posting in the forums.

 

[Medusa_USA]

I apologise but I thought I had helped you by answering your query ??
Just in case you missed the answers here they are again.....

1. The Tinniness in the Rear
A) This is by design and can be adjusted to users preference by using various tips on this forum.

2. A Rattle in the Left Earpiece if the Bass goes to high... which so many people have seemed to rave about out.
A) Rattling earpiece indicates broken set - Return to supplier for replacement.

3. Ive got an X-Plosion which no seems to have, and I cant find a fix for it at all
A) Can't help on that one sorry.


I also apologise for not understanding your email when you said....
""I have recently purchased a Medusa 5.1 Classic Headset through the nindeals Bulkbuy which was running.""

and I replied.......
""Warranty and Support for your product is held by the people who sold you the set - Nindeals.""

If that is passing the buck then I am guilty as charged.

And in answer to your first statement...
""I thought I just may have gotten better support from a company whos whole image and reputation rotates practically on these headphones and other products. ""
... YES you would have but you chose not to purchase from us !!!

 

[AliensAssassin]

Ok, I recently bought a Medusa 5.1 Pro Gamer Headset.
The problem I have is that my PC won't recognise the headset?
I can hear sound no problem (TERRIFIC ATCUALLY!!!) when listening to music, games and films.
My problem is that the mic won't work????
When I go to my sound and audio options and try to make Medusa my Voice default in my voice playback option, it won't recognise medusa in the drop list to do so?
As these headsets don't come with a driver, how can I get my PC to recognise the headset?

 

[Medusa_USA]

Assuming you have the microphone connected direct to your sound card then the only entry you should see in the drop down box is the one for your sound card.

I would guess you have a defective mic (or headset) and you need to return it to your supplier for replacement.

Matt

 

[AliensAssassin]

My soundcard is the only thing registered there, but when I try mic test, ventrilo or Teamspeak, my mic does not work?

 

[crazed-hobo]

Hey matt,

I have been trying to get the medusas to sound perfect for a while now with little success. I have managed to fix the 'tinny' sound in the rear speakers by fiddling with the 5.1 settings that came with my X-plosion sound card. The only remaining problem is the tinny sound coming from the centre speaker. It seems to lack base and have an old raido type sound to it. And will not respond as the rear speakers did, by increasing the dB.

I do not belive its broken or anything like that, as i notice i can get that sound from all the other speakers if i fiddle with the inline diles of the headset.

*quick question, is it proper that if i dont have 'front' cranked up to max, and when i turn the 'rear' and 'centre' diles up above 6, that the sound becomes hollow, and even shifts in power/volume to one side of the headset?*

Thankyou,

Rob.

 

[Medusa_USA]

Certainly doesnt sound right Rob. Have you tried swapping the sub and centre channels as some customers have to do to acheive perfect sound.

Tips on how to do this on the Speed-Link and Medusa-USA websites may help you.

Matt

 

[Peace]

I purchased the Medusa thry Medusa-USA and I haven't recieved any answer from my email to speed-link (which support email is directed to) other than the automatically generated German email:

Ihre Supportanfrage an die Jöllenbeck GmbH
----------------------------------------------------------------------

Vielen Dank, Ihre Nachricht wurde erfolgreich weitergeleitet.

Wir werden uns so schnell wie möglich mit Ihrer Anfrage
beschäftigen und Ihnen in Kürze eine Antwort senden.

.... that was 1 month ago...

My problems also refer to the tinny base from rear speakers...and yes I have spent hours trying what is suggested on the Medusa USA website...

/Disappointed customer

 

[Stargate]

I'm afraid I have the same sentiments as the above poster.
No matter what I try, the rear speakers remain without any bass (I have an Audigy 2).
I tried the following :
- turn CMSS-3D off
- Turn Bass Redirection on
- put Crossover to High (200Hz)
- installed OpenAl drivers I found through a Google search
- put Bass to its maximum setting in the Surround Mixer

What I also tried was switch the front and rear jacks which go into my soundcard and then, the front was without any bass but the rears were ok.

I believe this is an issue Creative should solve since some people seem to have it working by installing Beta OpenAl drivers.
Now, the rear volume slider acts more as a treble increase than anything else ...
I wish this was funny ... 🙁

Movies SEEM to be working though but I'm not sure.
I hope this thread stays alive until all is well for everyone concerned.

PS : it's GREAT for Techno music though! 8)

 

[Stargate]

I got it working!
First I read about someone installing kX Project drivers and after installing the 3534 ones (full) and doing the 5.1 test, the tinniness in the rear speakers was gone, plus I also had bass in the subwoofter (which was missing too).
The problem seems to be the Creative drivers then.

 

[stinoo]

I just bough the Medusa 5.1 Pro Gamer yesterday! It has a great sound in combination with my X-Fi Fatal1ty soundcard.

However, i just can't seem to find the right 'balance' in the sound.. Does anyone perhaps have any suggestions for the front/center/rear/vib numbers, that balance the sound perfectly? 😛
And does anyone perhaps use the same combination of headset+soundcard as I do?

Thanks in advance.

 

[Flying-Squirrel]

I have the exact same pairing as you do with an X-Fi Fatality sound card and my new Medusa 5.1 Gamer Edition headset on the way. I ordered it yesterday and paid for the fastest shipping they had available so hopefully I will receive it tomorrow. I will let you know how my tests go please do the same with yours.

 

[Rogerdoger45]

OHhI hope I did not mess up I just order these headsets getting them on Monday, My question is if the software will work with 64bit xp pro?

 

[stinoo]

OHhI hope I did not mess up I just order these headsets getting them on Monday, My question is if the software will work with 64bit xp pro?

The good thing is: It doesn't need any software!

 

[Rogerdoger45]

Oh ok thanks, I hope I won't have any problem like most did here. I am looking better my skills on BF2 with these headsets.

 

[stinoo]

The headset is really worth the bucks you pay for it! The fact that it feels great on your ears is already a reason to get it 😉 Most headsets are awfull and make your ears hurt after a gaming session.

Good sounds, feels great!

 

[Flying-Squirrel]

I completely agree, this headset is THE MOST COMFORTABLE HEADSET I HAVE EVER OWNED!!

I am a crazy gamer and will go for 6 hour, non-stop, sweaty, no-break gaming sessions and afterwards my ears always felt like crap, were hot, were sweaty, and basically just felt bad with other headsets. That is nolonger a problem with these.

After a 5 hour gaming session I feel as though I have been wearing nothing. On top of that and more importantly, I have LOVED the sound from my set. I have set it up how I like it and hear the perfect amount of base and am able to tell where players are with no problems.

Don't let reports of people having 'tinny sound' or other issues effect your choice in buying these. In my opinion those people are simply too lazy to follow the directions posted on the Medusa-USA site or on this forum for how to get just the right sound from your headset. The slight difference in sound is appreciated because it really allows me to easily separate the location of players from in front of me or behind me.

The mic is excellent, I love how adjustable the boom is. It is obviously high quality material that stays exactly where you put it.

I have also found that if you enable the bass boost you can get even more base if it is important to you. I love this new headset and am very happy with the purchase.

Also I should point out that Matt from Medusa-USA was extremely helpful and friendly and has actually taken the time to participate in forums such as this to help users experience with their products. That makes this purchase even better!!

Lastly I will state that i am using an X-Fi Fatality soundcard and this Medusa Pro Gamer Edition 5.1 headset. I have not had a single problem with this set and after reading this thread and a quick look at the Medusa-USA website I easily setup my system for the perfect sound with this set.

I am happy to throw my voice in with the other satisfied customers and put future customers' minds at ease by saying with 100% confidence there is no reason not to get this headset. Excellent sound quality, excellent sound separation, excellent mic and mic recognition, and the best overall comfort I have ever found in a headset.

Cheers!!

 

[Rogerdoger45]

Hi I am wondering if someone can help me. I got these Medusa 5.1 Surround Headset. I am trying to set them up for Bf2. I would like to do the setup so I can hear them in surroundsound. Do I put the audio in the hardware or in the software.

AMD Athlon 64 X2 3800+ Processor Socket 939
DFI Lanparty UT NForce4 Ultra- D
Ultra / X2 Connect / 550-Watt
eVGA Geforce 7800GT 256
SATA 200 GIG Seagate
36G raptor
4x512 CORSAIR XMS 184-Pin DDR SDRAM Unbuffered DDR 400 (PC 3200)

 

[Rogerdoger45]

Ok I install my Audigy2 ZS gamer and was able to get the headsets working somewhat, This is what I did in the game I setup my audio to hardware and on high, and I get surroundsound I mean I hear bullets pass in my right ear and left ear. I hear explosion great left right front , but when I hear explosion in the rear they sound real tiny. Now with the software that comes with my Soundcard I was able to tweak where music sounds great. Not sure what to do from here. I am wondering also which drivers should I install the creative ones or kX Project drivers I have done all the tweaks that has been mention here, they work much better then before but when things happen behine they sound horrble.

Thanks for all the help guys

 

[MrChops]

Hi all, i've had this headset for several months now and i've also been pretty disappointed with the tinny rear speakers. I checked here (this thread actually) ages ago, did some tweaking and gave up as no matter what I did it was just the same with my SB Live! card. I play BF2 mostly and I just lived with it. Pfft.

Recently i've upgraded to X-Fi Extreme Music and hoped things would be sorted...not so, although I do have a sub channel working now due to proper 5.1 from the X-Fi

Today i've re-read this whole thread (!) and after much tinkering and invalidating of warranty have now concluded that it IS by design (a pretty daft, unrealistic one tbh considering a truck driving by behind you won't sound tinny with no low freqs).

Unplugging the front feed from the soundcard and putting it in the rear feed on the amp box confirms to me that it has to be the amp/headphones doing this. The rear feed from the soundcard into the front feed on the amp gives perfect sound to the front speakers.

So with that I assume for now the headset's fine and the smaller size speakers won't make 'that much' difference to the sound produced. Let's have a look in the amp box...

For a start it's heavy because there's a piece of iron in there, perched on two plastic standoffs. Also worth a mention is the real reason I opened it up - poor/no connection on the front output jack and the LED not working unless wiggled. The cause of these turns out to be the copper track coming away from the board where the pins solder to them, breaking the connection. Some lengths of bell wire soldered in and everything's aok again.

Ok, now i'm not an expert - far from it..ok I can use a soldering iron, I know what a resistor does and I know one end of a rectifier diode from the other but that's about it. So this bit may be totally wrong and hopefully an electronics engineer can confirm or deny what I think.

Following the tracks from the inputs eventually leads, via the rotary volume control to some resistors, one for each signal line, before it then passes to what I believe to be amp chips. There's only one transistor and this seems to feed all 3 chips. So, here's the value on each SMD resistor for the signal lines:

Centre: 183
Sub: 153
Front Right: 183
Front Left: 183
Rear Right: 3002 (looks like 3002 anyway)
Rear Left: 3002

Now, could it be that the signal to the rear speakers is a lot less than the fronts, therefore causing a tinny sound?? Looks suspicious to me, all of the components after the resitors appear to be the same for all lines. I'd really like to change the resistors but it's beyond me and i'd prolly blow the box up!

I really like the sound from the front channels and the sub gives good bass but i'm so disappointed with the rear sound. It's just not natural..as was said earlier if you turn your back on say a crowd then the sound will get slightly quiter but it definitiely won't lose all it's bass sound!!