Question Memory causing crashes, Windows finds no problems

[oawad]

edit: new memory stick
https://www.amazon.com/gp/product/B074Q1LM4K/ref=oh_aui_search_asin_title?ie=UTF8&psc=1

Since Installing a new 16gb memory card, my computer will suddenly crash at random times. The crashes can occur 5 minutes after boot with no applications running. I know if I remove the memory I will have no issue (because I have in the past).

What I see when the computer crashes:

• The computer powers off, and then immediately powers back on.
• I have never seen a blue screen
• The computer always restarts and runs without issue (until it crashes again)
• I have not been able to find crash dumps / and errors or logging in the past to help me figure out what is going on.

Things I have done:

• run windows memory test with no issues found
• switches the physical memory into different slots
• Attempted to verify that the memory is compatible by using crucial hardware scan and looking up my motherboard.

Because my return date has passed, I am looking for suggestions on how I can stop the crashes.

PC: https://www.dell.com/en-us/work/shop/cty/pdp/spd/xps-8900-desktop

Upgrades:
Graphics Card: https://www.newegg.com/Product/Product.aspx?Item=N82E16814487259
Memory: https://www.amazon.com/gp/product/B074Q1LM4K/ref=oh_aui_search_asin_title?ie=UTF8&psc=1
PSU: https://www.amazon.com/Thermaltake-...=1500067871&sr=1-4&keywords=600w+power+supply

Let me know if I can clarify anything.

 

[Barty1884]

Run MemTest...

MemTest86 - Official Site of the x86 Memory Testing Tool

MemTest86 is the original self booting memory testing software for x86 and ARM computers. Supporting both BIOS and UEFI, with options to boot from USB.

www.memtest86.com

As for how you can 'fix' it, it really depends what the problem is. If it's only crashing at higher speeds etc, lowering speed/loosening timings might help...

Is this the only memory you have installed? Or are you mixing/matching with other kits?

 

[oawad]

Mixing and matching. When I ran the 16gb alone, it still crashed. Is memtest86 better than the windows 10 tool? Regardless I will give it a go. I do not know anything about speeds, is there a resource you could link?

 

[Barty1884]

The problem persists with only this memory module?

Run MemTest with only the 16GB module installed.

Yes, MemTest is a better route than the Windows tool.

 

[oawad]

Sorry if I don't know all of the terms, but if memory module means memory stick, only the new stick I purchased causes issues.
https://www.amazon.com/gp/product/B074Q1LM4K/ref=oh_aui_search_asin_title?ie=UTF8&psc=1