Archived from groups: comp.periphs.scanners,alt.comp.periphs.scanner,comp.os.ms-windows.misc,comp.os.ms-windows.nt (
More info?)
Top post because of long quoted message.
Looks like you got all of the instructions you needed.
If you are still having computer problems, you may have to do a clean
install of Windows. That means format the partition that windows is
installed in and start from a blank formatted partition. That also means
reinstalling all of your applications.
Backup all of your data before formatting the hard drive!
--
CSM1
http://www.carlmcmillan.com
--
"Robert Clark" <rgregoryclark@yahoo.com> wrote in message
news:832ea96d.0406221014.1871a4be@posting.google.com...
> "CSM1" <nomoremail@nomail.com> wrote in message
news:<s_HBc.2233$7l.1510@newssvr23.news.prodigy.com>...
> > "Robert Clark" <rgregoryclark@yahoo.com> wrote in message
> > news:832ea96d.0406201207.1c47cdbc@posting.google.com...
> > > "AS" <ars@TrasH.net> wrote in message
> > news:<ld0Bc.15226$Vf.847016@news000.worldonline.dk>...
> > > > Reboot in safe mode and remove the scanner drivers.
> > > >
> > > > >
> > > > > So any ideas how to solve this?
> > > > >
> > > > >
> > > > > Bob C.
> > >
> > > This didn't work.
> > >
> > > Bob C.
> >
> > Are you sure that you got ALL of the files and the Registry entries?
>
> Here are the instructions I received which I followed:
>
> ========================================================================
>
> Dear Robert,
>
>
> Below are the instructions to try uninstalling the driver in
> Safe Mode.
>
> Note: For Windows 95, 98, ME, 2000 & XP. You will need to tap the F8
> key during the boot-up process in to command Windows to display the
> Windows
> Start Up Menu.
>
> Tip: tap the F8 key 2 times per second and begin the tapping 4
> seconds
> after you have started your computer from a cold boot. This will bring
> the Windows Start Up Menu where you will need to select option number
> 3 or
> the SAFE MODE option and press enter on your keyboard.
>
> 1. Uninstalling and cleaning out the entire ScanWizard 5 driver files
> from your computer.
>
> Note: During the uninstall process in step "1a", you may get a notice
> in a popup menu that reads, " Do you want to delete shared files".
> Click on
> the Yes To All button and then continue to step 1b.
>
> a. From your computers Desktop click on the Start button. Then
> go to Programs and you will notice Programs roll down appear. From
> the
> Programs roll down select Microtek ScanWizard 5 for Windows. From the
> ScanWizard 5 for Windows roll down menu select and click on the option
> to Uninstall Microtek ScanWizard 5 for Windows. You will notice an
> Uninstall Shield splash on your monitor and it will display all the
> files that it will
> uninstall.
>
> Note: For Windows, 2000 & XP. You will need to skip step "b" through
> "e" and go directly to step f.
>
> b. Close the Uninstall shield once it has completed the
> uninstallation of ScanWizard and return to your Desktop. From the
> Desktop click on the
> Start button. Then go to Search or Find. A roll down menu will
> display for Search or Find, where you will select and click on Files
> or
> Folders. This will in turn open a window named Search or Find Results
> where you need to locate a field called NAMED. In the named field
> type
> the file name TWAIN and make sure to select the C:\ Drive in the Look
> In
> field. Then click the Search or Find button.
>
> c. Once your computer has finished searching the C:\ for all
> files with the name TWAIN. You will need to delete all files with the
> file
> name TWAIN located in the [C:\Windows] directory ONLY. Do not delete
> TWAIN
> files located in any other directory including any sub directories of
> C:\Windows\.
>
> d. After deleting the TWAIN files in the C:\Windows directory; we
> will perform a new search. Therefore click inside of the named field
> and
> delete the word TWAIN and type in a new file name TWUNK. Then click
> the
> Search or Find button. Once your computer has finished searching the
> C:\ for all files with the name TWUNK. You will need to delete all
> files with the
> file name TWUNK located in the [C:\Windows] directory ONLY. Do not
> delete
> TWUNK files located in any other directory including any sub
> directories of
> C:\Windows\.
>
>
> e. After deleting the TWUNK files in the C:\Windows directory;
> we
> will perform a new search. Therefore click inside of the named field
> and delete the word TWUNK and type in a new file named MICROTEK. Make
> sure
> that you type in C:\ in the look in field. Then click the Search or
> Find
> button.
>
> f. From your computers the Desktop click on the Start button.
> Then go to Search or Find a roll down menu will display for Search or
> Find,
> where you will select and click on Files or Folders. This will in
> turn
> open a window named Search or Find Results where you need to locate a
> field called NAMED. In the named field type the file name Microtek
> and make
> sure to select the C:\ Drive in the Look In field. Then click the
> Search or
> Find button. Once your computer has finished searching the C:\ for all
> files with the name MICROTEK. You will need to delete a folder with
> the file name MICROTEK located in the C:\ directory ONLY. Do not
> delete
> MICROTEK files or folders located in any other directory including any
> sub directories of C:\. Return to the Desktop once procedure has been
> completed.
>
>
> Note: If the computer does not find a Microtek folder in the C:\
> directory just go ahead and close the search window and return to the
> computer's Desktop.
>
> Once you have un-installed the driver , restart the computer in
> Regular
> mode to download the driver from our web site.
>
> 2. Downloading the ScanWizard Driver from the Microtek Support Site.
>
> Note: Please make sure that you download only the corresponding
> driver
> to your scanner. Installing a driver other than the driver
> recommended by
> Microtek or Microtek technicians can result in the improper function
> and or corruption of the scanner driver installation.
>
> a. From the Microtek home page, click on Driver Downloads. If you
> are not at the Microtek web site click on the following link,
>
http://www.support.microtek.com/driver_download.phtml and then go to
> step "b".
>
> Note: The following page offers to "Find Drivers" by Product Category
> or by Model Name. For purposes of this step-by-step guide we will
> continue
> by selecting the option to Find Driver by Product Category.
>
> b. Open the roll down menu under the "By Product Category" field
> and select "Discontinued Products".
>
> Note: It is very important that you select the correct Microtek
> scanner. Selecting a model other than the one you currently own can
> result in a download of the wrong driver. If you do not know the
> scanner
> model you currently own please locate the scanner model number label
> on your
> scanner and contact Microtek Customer Service at 310-687-5940 or email
> <mailto:sales@microtek.com>sales@microtek.com with that
> information. Customer Service representatives will help you in
> determining what model Scanner you own.
>
> c. This will bring you to Step 2 where you will select the
> scanner
> model from the roll down menu.
>
> d. Make sure to select the current Operating System installed on
> your computer from the list of operating systems category in Step 3.
> Once
> you have made your OS selection press the GO button just below the OS
> menu.
>
> e. Locate and select your Internet connection speed type in the
> driver
> downloads window and then press the GO button to continue.
>
> f. Under the Description category you will see a description of
> the latest driver and update software for your scanner model. Click
> on the
> File or Files link just to the right of the file description menu, to
> begin the download process of the latest scanner driver and driver
> extras
> software.
>
> g. A File Download window will splash on your monitor prompting
> you to select whether you want to save the driver files or run from
> the
> current location. We recommend that you save to your computer. Click
> the Save
> button to continue.
>
> h. Now a Save As window will splash, select the Desktop from the
> roll down menu in the Save In field.
>
> i. Next click on the "Create New Folder Icon" just to the right
> of the Save In field. The icon is an image of a yellow folder with a
> yellow asterisk on the upper right hand corner of the icon.
>
> j. A new folder will splash in the Save As window with a prompt
> that will allow you to rename the folder from "new folder" to
> "ScanWizard
> Driver".
>
> k. Once you have renamed the folder ScanWizard Driver double
> click
> on it.
>
> l. Notice that the folder named ScanWizard Driver is now in the
> save in field. When this has happened click the Save button at the
> lower
> right side of the Save As window and the files will begin to download
> to the
> ScanWizard Driver folder.
>
> Note: Follow the same procedure for all files that you are required
> to
> download.
>
> m. Once you have downloaded all digital files to the ScanWizard
> Driver folder on your Desktop, we will need to reboot your computer in
> safe
> mode on more time..
>
> Note: For Windows 95, 98, ME, 2000 & XP. You will need to tap the F8
> key during the boot-up process in to command Windows to display the
> Windows
> Start Up Menu.
>
> Tip: tap the F8 key 2 times per second and begin the tapping 4
> seconds
> after you have started your computer from a cold boot. This will bring
> the Windows Start Up Menu where you will need to select option number
> 3 or
> the SAFE MODE option and press enter on your keyboard.
>
>
>
>
> 3. Unzipping Downloaded Files From ScanWizard Driver Folder
>
> a. You will now need to unzip the files you downloaded to the
> ScanWizard Driver folder on your Desktop. The files should be
> unzipped
> while the computer is running in safe mode. Click on each one of the
> files you downloaded and you will see window splash that will ask if
> you want
> to unzip the files.
>
> Note: Make a note of the directory that the WinZip extractor program
> will use to extract the driver files. Usually it is in a folder in
> the C:\
> drive.
>
> b. Click the unzip button and the computer will unzip the
> files
> to C:\ sw260 directory. Repeat the same step for all files that were
> downloaded. Once all files have been unzipped the files are ready to
> be installed to your computer.
>
> 4. Installing The Unzipped Scanner Driver Files
>
> Important Note: Please make sure that your scanner cable is
> disconnected from your computer prior to installation of the
> ScanWizard driver.
>
> a. From the Desktop locate the My Computer icon and double click
> on the icon. A screen called My Computer will splash on the monitor.
>
> b. Look for the C:/ drive and double click.
>
>
> c. Locate the sw260 folder with the extracted scanner driver
> files and double click on the folder.
>
> d. Inside the sw260 folder you will find one or more file
> folders. The SETUP icon will be located in the first file folder.
> You
> will need to double click on the Disk 1 folder.
>
> e. Inside of the Disk 1 folder, you will find several more
> icons,
> one of which will be identified as a SETUP.EXE or just SETUP. The
> important thing is that it looks like a picture of a monitor with a
> blue screen and it has an open floppy box in front of it. When you
> find the Setup icon double click on it. This will begin your
> ScanWizard installation in
> safe mode.
>
> f. Follow the installation wizard instructions on the monitor.
>
> Note: A message will appear on your screen asking you "Do you want to
> test the unit?" At this point Connect your scanner cable to your
> computer
> and make sure that your scanner is on and ready. Then Click "NO" to
> continue. Your computer will automatically reboot into normal mode
> once the computer is restarted.
>
> 5. Testing The Scanner
>
> a. Once you have booted to the Desktop, test the scanner by going
> to START>PROGRAMS>Microtek ScanWizard for Windows>Scanner Test.
>
> b. A Scanner Test Window will splash on your monitor, click on
> the flat bed icon once.
>
> c. This will activate the scanner test function. The scanner
> will then perform a rough draft scan of your image.
>
> Note: If the scanner passes this test then you have successfully
> installed your scanner driver software.
>
> Thank you for using pcsupport2@microtek.com. We hope we have
> answered your questions and have resolved any troubleshooting issues.
> If you
> have more questions or need further instruction, you may visit our web
> site
> at www.support.microtek.com or send a blank email to our automated
> email
> responder at helpdesk@support.microtek.com. If you require live
> technical support you can call our technical consultants at
> 310-687-5800 from 7am to 5pm PST M- T- Th- F and from 7am to 3pm PST
> on Wednesdays.
>
>
> =================================================================
>
> Dear Customer,
>
> Below are instructions on how to remove the Microtek entries in the
> Windows registry to resolve the Installation loop you are
> experiencing. Please be certain to follow every step in the
> instructions and do not remove any entries if there are discrepancies.
>
> *disclaimer:
> Microtek assumes no responsibility for errors or malfunctions
> resulting from the removal of wrong entries in the registry
>
>
> 1. Go to Start --> Run --> Type "regedit" in the textbox (without the
> quotes)
>
> 2. From the Registry, you will see 5 or 6 main headings on the left
> panel. All items on this panel are folders. The larger right panel
> displays the contents of these folders. Go to the left panel and click
> on the "+" sign next to the items listed below following the order
> on the list:
>
> HKEY_LOCAL_MACHINE
> Software
> Microsoft
> Windows
> CurrentVersion
> Uninstall
>
>
> *where the Software folder is inside HKEY_LOCAL_MACHINE and Microsoft
> folder is inside Software folder etc.
>
> 3. Once you click on the "+" sign next to Uninstall folder, you will
> see sub folders similar to the ones displayed below:
>
> {9224A84C-DFB3-4550-AE58-8ADE66BE4B3F}
> {A4409609-BC39-49BD-8D28-0F19AF6122C6}
> {B08D262E-D902-11D5-9C28-0080C85A0C2D}
>
> Click once on each of these folders with random characters and look at
> its contents on the right panel. If you find a folder that contains
> "microtek " or "Scanwizard", remove the folder. To remove the folder,
> highlight the folder and press "delete " on your keyboard. Check all
> the folders with random characters until you reach the last folder.
> The rest of the folders on the list will have manufacture or software
> names. Look for folders named "Microtek..." or "Scanwizard" and delete
> those as well.
>
> Microtek entries are now removed from the Registry.
>
> 4. Close Registry Editor and restart Windows.
>
> 5. Run the setup for Scanwizard Version 5.7x. You can find the latest
> Scanwizard drivers for your scanner by clicking on the link below :
>
>
http://www.support.microtek.com
>
> The Scanwizard version 5.7x should load setup and should proceed to
> install the software.
>
>
>
>
> Microtek Lab, Inc.
> 16941 Keegan Avenue
> Carson, CA 90746
> Customer Service: 310-687-5940
> Basic Installation Group PC: 310-687-5911
> Basic Installation Group Mac: 310-687-5912
> Advance Consulting Group PC: 310-687-5921
> Advance Consulting Group Mac: 310-687-5922
> High-End Support PC & Mac: 310-687-5930
> Automated E-Mail Support: helpdesk@support.microtek.com
> Web Support: www.support.microtek.com
>
> ===================================================================