Question Mini PC no display, Display Port no signal, incompatible monitor or the PC is broken?

[AyraHikari]

Hello, i bought mini pc HP ProDesk 600 G2 Mini with dual Display Port version.

So i had 24 inch monitor which only has DP 1.4 and dual HDMI 2.0, i think it'll compatible with DP 1.2 from HP ProDesk. So i ask the seller about condition and which mod they applied.
They said it was refurbished and seller said it was installed with 4x4GB RAM and i3 6100T, rest of them are original.
I told them to test it before sent, they say yes and i bought it.

When arrived, i boot it with oem HP power cable that came from seller. It does booting and didn't beep at all. But it won't display anything.

Yes, DisplayPort cable is confirmed working on my main pc. The cable was DP 1.4 came from monitor. And also my monitor is working fine as well.

What i did tried:
- Change port from 1 to 2 in the mini pc.
- Resetting bios by replug the CMOS make it single beep then reboot, and it was keep rebooting itself until it booting fine.
- After booting for like 1m, i spammed shift button and it beep sticky key (probably windows booted fine)
- Using HDMI to VGA on the monitor and TV, then plug VGA cable to the mini pc. (maybe that method is wrong and always doesn't work)
- Trying to get into BIOS setting, still no display. (Ik it get into bios because ctrl + alt + del does reboot it)
- Plug USB Type C to DP cable on the front (yeah ofc it didn't work)
- Asking about it on the seller and they have no idea

None of them are solved my problem.
Is it because my monitor or the cable only support DP 1.4, or maybe that mini pc port is broken?

Anyway this is the picture of mini pc itself

 

[Lutfij]

They said it was refurbished and seller said it was installed with 4x4GB RAM and i3 6100T, rest of them are original.
I told them to test it before sent, they say yes and i bought it.
Did the seller provide screenshots of the system in operation with said upgrades/hardware specs?

Using HDMI to VGA on the monitor and TV, then plug VGA cable to the mini pc. (maybe that method is wrong and always doesn't work)
Avoid using adapters/convertors for your display./ Try and source(borrow, not buy) a donor monitor from a friend or neighbor that has native DP and/or HDMI support.

Asking about it on the seller and they have no idea
You might want to return it or have them verify that it works before you claim a refund.

 

[Misgar]

Using HDMI to VGA on the monitor and TV, then plug VGA cable to the mini pc. (maybe that method is wrong and always doesn't work)

You mention an HDMI to VGA adapter, but unless it's a bi-directional converter, what you need is a VGA to HDMI converter (the opposite way round).

An HDMI to VGA converter changes digital signals into analogue signals to drive an old fashioned VGA monitor.

A VGA to HDMI converter changes analogue signals into digital signals to drive a modern TV or monitor.

To avoid converter problems, I'd try a Display Port cable plugged directly into a monitor equipped with a Display Port input, or better still, a VGA cable plugged directly into an old monitor with a VGA input.

No adapters, no converters, just bog standard one-to-one passive cables.

The computer might just be sitting there waiting for you to plug in a compatible monitor and cable.

 

[AyraHikari]

Thanks for reply guys, just want to update.

I bought DP to HDMI cable and converter, and it finally working!
The OS was stuck in Win 10 setup which driver may not work properly, and somehow my DP cable is not working, that's why it no signal.
But when using that converter, plugged in HDMI cable to my monitor and converter on the PC, i got it working on the bios and win 10 display.

Btw after that, i installed Ubuntu and it's fully working with same DP cable with 165Hz as first time that it did not work (but BIOS still not, only work in HDMI).