ISP: Spectrum
Router: Netgear Nighthawk AC1900 (my own - flashed with ExpressVPN firmware)
Modem: Arris TM1602 (Spectrum-supplied)
I've been having this issue since moving into this new place and it's driving me NUTS!
Our connection will drop and be intermittent, especially at certain times of the day (2PM, 5PM typically). Other than those times, it seems purely random. The lights on my modem drop down to just the power (which is solid blue) and the US/DS (Upstream/Downstream, blinks blue). From doing some research, I understand that means my modem isn't getting a signal from the coaxial cable, thus everything else drops (internet, phone, etc). The connection will re-establish after about 5 minutes, but most times, it will continue to drop minutes afterwards. Even a reset will not solve the problem, the connection will drop intermittently immediately after. I originally thought it was my router causing these issues, due to the fact that the drops are short and totally random (and that I'm using a VPN and flashed firmware), but after observing my modem, I'm starting to think that is the cause of my problems.
We've had Spectrum out about 20 times in the past couple of months, if not more. They have changed out modems, installed new cabling throughout the house and outside, and checked just about everything they could think of. They will leave, and it will work fine for about a few hours, then the problem always comes back. I'm starting to think this problem will never get fixed. I wanted to post this here to see if it's something that we are doing wrong, and if so, how can we fix it?
Is this an infrastructure issue with Spectrum? Or something else?
Thank you for taking the time to read this thread.
Router: Netgear Nighthawk AC1900 (my own - flashed with ExpressVPN firmware)
Modem: Arris TM1602 (Spectrum-supplied)
I've been having this issue since moving into this new place and it's driving me NUTS!
Our connection will drop and be intermittent, especially at certain times of the day (2PM, 5PM typically). Other than those times, it seems purely random. The lights on my modem drop down to just the power (which is solid blue) and the US/DS (Upstream/Downstream, blinks blue). From doing some research, I understand that means my modem isn't getting a signal from the coaxial cable, thus everything else drops (internet, phone, etc). The connection will re-establish after about 5 minutes, but most times, it will continue to drop minutes afterwards. Even a reset will not solve the problem, the connection will drop intermittently immediately after. I originally thought it was my router causing these issues, due to the fact that the drops are short and totally random (and that I'm using a VPN and flashed firmware), but after observing my modem, I'm starting to think that is the cause of my problems.
We've had Spectrum out about 20 times in the past couple of months, if not more. They have changed out modems, installed new cabling throughout the house and outside, and checked just about everything they could think of. They will leave, and it will work fine for about a few hours, then the problem always comes back. I'm starting to think this problem will never get fixed. I wanted to post this here to see if it's something that we are doing wrong, and if so, how can we fix it?
Is this an infrastructure issue with Spectrum? Or something else?
Thank you for taking the time to read this thread.