Question Monitor resolution problem on a KVM Switch Dock ?

[MortsUK]

Hi,

Hoping to find some help with my pc setup, I've recently changed docking station to a KVM Switch but I'm having a lot of issues with my monitor setup.

• The first issue is that the resolution is limited to 1920x1080 at 60hz when I'm switched to my laptop but in my previous docking station it was much higher.
• The second issue I have was just trying to have arrange them so that I have screen 2 and 3 extended and laptop (screen 1) disconnected but that was a lot of trouble trying getting this to work because it was just defaulting to duplicate screen 1 and 3 or 1 and 2 and then when I changed it, the display settings would minimize and I couldn't open them to keep changes.
• Final issue is that now I have screens 2 and 3 extended they keep disconnecting and reconnecting every now and again.

I have tried changing the refresh rate and enabling and disabling HDR but to no effect. Both monitors are using HDMI cables, I switched HDMI cables to see if this was the issue but it wasn't.

Finally when I switch to my PC, everything seems fine and my resolution is 3840x2160 @ 60hz. Both laptop and PC are using Windows 11.

Hardware
KVM Switch Dual Monitor iDock C10
BenQ PD2705U - 8k HDMI (Identity screen 3)
Gigabyte M32UC - 4k DMI (Identity screen 2)

I don't know enough about computers to understand what the issue could be, so I'm hoping someone here knows what is going on.

Oh and just to make it more trickier, my laptop is a work laptop and most of the settings are locked down and not accessible. 🙁

Thanks,

 

[helpstar]

are you using the original usb c cable from the new dock?
did you connect it to the super speed port of you laptop? some laptops provide more than one usb c but not all are providing all features. try a different port, if available
mavy update the firmware of the dock
http://kvm-switch.de/images/2024-12-Firmware-Kinetic-Files-C10-C20.rar

 

[MortsUK]

are you using the original usb c cable from the new dock?
did you connect it to the super speed port of you laptop? some laptops provide more than one usb c but not all are providing all features. try a different port, if available
mavy update the firmware of the dock
http://kvm-switch.de/images/2024-12-Firmware-Kinetic-Files-C10-C20.rar

My laptop only has one USB thunderbolt slot and it's the one I used with my old dock that worked. I believe I'm using the USB cable that came with my new dock so I don't think that is the issue.

I'll try and update the firmware and see what that does.