Question Monitor says "NO SIGNAL" when the computer goes to sleep

jhsachs

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Apr 10, 2009
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I have two monitors connected to a Dell 5750 laptop through a Dell docking station. Recently one monitor died, and I replaced it with another that I had on hand, an Asus PA246Q. That monitor's HDMI port is connected to the dock's HDMI port.

The monitor works fine except that when the computer is in sleep mode, the monitor shifts erratically among four states:
  • Asleep (backlight off)
  • Dark (backlight on, no image)
  • A white box with the text "HDMI NO SIGNAL" in the center of a dark screen
  • A white box with the text "HDMI NO SIGNAL" in the center of a blue screen
Yes, monitor, I know there's no HDMI signal. That means the computer is asleep, so you're supposed to go to sleep and stay asleep, like my other monitor does. Like your predecessor did. Like every other monitor I've used has done since sleep mode was invented.

I studied the monitor's manual, but I didn't see anything in the configuration menu that seemed relevant to this problem.

According to Google, the solution is to open the Control Panel's Power Options applet and set the "Turn off the display" and "Put the computer to sleep" options "to values that are appropriate for your usage." That advice seems meaningless, and when I looked at the settings, they seemed irrelevant. Even if this is sage advice that I'm just too dense to appreciate, it doesn't account for the fact that my old monitor behaved correctly and this one doesn't.

Why's it doing this, and how can I make it stop?
 
Got a link to said docking station?
I believe it's a Dell WD19DCS. I know it's a Dell; that's the model Dell recommends for the Precision 5750; and I can't see any differences between mine and the pictures of that model. For direct confirmation I'd have to extract the dock from a tangle of cables in a tight space, and I'm not up for that.
Found this;
^ Can you check and see if your Sleep function is set to Hybrid?
Are you referring to the post by intenzething that begins "OK found a fix..."? Unfortunately the setting it tells me to disable (Power Options > Edit Plan Settings > Change advanced power settings > Sleep > Allow hybrid sleep) does not exist on my system. The items in Sleep are Sleep After and Allow wake timers, each with the sub items On battery and Plugged in.