Question Monitor turns off for a few seconds when G-Sync is on

[zhiend]

Hi, I have a problem with the new Philips 279M1RV/00 monitor I bought recently. In general, it is fine, but I have one problem - if g-sync is on, sometimes in games, the screen just turns off for a few seconds and then turns back on as if nothing happened (no system messages on the screen), but the game continues, I can hear the sounds, can move, etc., ie, the problem is not a freeze the game. This occurs randomly, sometimes can be every 5 minutes, and sometimes with a gap of an hour or more. I've tried changing the DP 1.4 cable, reinstalling the monitor driver and GeForce Experience, and also setting a min V Rate via CRU (30/40/45/50/60 Hz - 144Hz). But none of that has helped. Brief info about my PC on the screenshot, Nvidia driver version: 531.79.

Maybe someone knows how this can be solved? Should I return it? Tomorrow is the last day I can do that. Thank you!

 

[rgd1101]

brand and model of the psu?

 

[zhiend]

brand and model of the psu?

Corsair CS650m. Could it be related to the psu? I never had a problem with it, besides the monitor has its own external power supply, and the problem occurs only when g-sync is on

 

[Ralston18]

Are the Philips monitor drivers up-to-date?

Even if up-to-date, go to Philips' website to find and manually download the drivers. Reinstall and reconfigure. No third party tools or installers.

= = = =

Also look in Reliability History/Monitor and Event Viewer.

Either one or both tools may be capturing some error code, warning, or even an informational event that occurs just before or at the time the screen turns off.

Look in Reliabillity History first. Much more user friendly and the time line format may prove revealing.

Event Viewer requires more effort to navigate, learn, and understand.

To help with Event Viewer:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

In both tools any given entries can be clicked for more information including error codes and other details. The error codes and other details may or may not be helpful.

 

[zhiend]

Are the Philips monitor drivers up-to-date?

Even if up-to-date, go to Philips' website to find and manually download the drivers. Reinstall and reconfigure. No third party tools or installers.

Yes, I updated the monitor driver to the latest version from the official site, but it's actually the same version that was installed by default - version 1.0.0.0, i.e. it doesn't look like Phillips ever update the drivers of this monitor at all

Also look in Reliability History/Monitor and Event Viewer.

Either one or both tools may be capturing some error code, warning, or even an informational event that occurs just before or at the time the screen turns off.

Look in Reliabillity History first. Much more user friendly and the time line format may prove revealing.

Event Viewer requires more effort to navigate, learn, and understand.

To help with Event Viewer:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

In both tools any given entries can be clicked for more information including error codes and other details. The error codes and other details may or may not be helpful.

Okay, thanks, I'll try that