I want to preface this with saying that I have limited pc knowledge, so I don't know how well I did on my assessment.
I have a TUF Gamer x570-Plus (WiFi) and installed it about 7mo ago (purchased new). Recently I was having some intermittent bluetooth connectivity issues, but most of the time it would eventually connect or a restart would get it working right away. Last week I completely lost bt, was working in the morning and by the afternoon it was just gone. No bt on/off toggle, no drivers, running troubleshooter said there was no bt capability at all.
I've checked BIOS, bt is enabled, BIOS is also up to date. When I install drivers, they don't show up in device manager so I don't know if they are even installing? Windows is up to date, bt is also enabled under run > services.msc. I reached out to support and I seem to cover all my bases but not sure if there is potentially something else? They escalated the case and I'm waiting to hear back now.
A couple other things, when the bt went out the rgb on my ram turned red, I don't know if that could be related? Also most recently, and most concerning is that my pc will no longer go into sleep/hibernate mode. When I set it to sleep/hibernate the pc almost fires up like when you first turn it on, and it stays running for about 2-3 minutes and then just shuts off. Screens will go to sleep right away, but pc seems like it's working on something and then just shuts off on it own.
Any help appreciated thank you
I have a TUF Gamer x570-Plus (WiFi) and installed it about 7mo ago (purchased new). Recently I was having some intermittent bluetooth connectivity issues, but most of the time it would eventually connect or a restart would get it working right away. Last week I completely lost bt, was working in the morning and by the afternoon it was just gone. No bt on/off toggle, no drivers, running troubleshooter said there was no bt capability at all.
I've checked BIOS, bt is enabled, BIOS is also up to date. When I install drivers, they don't show up in device manager so I don't know if they are even installing? Windows is up to date, bt is also enabled under run > services.msc. I reached out to support and I seem to cover all my bases but not sure if there is potentially something else? They escalated the case and I'm waiting to hear back now.
A couple other things, when the bt went out the rgb on my ram turned red, I don't know if that could be related? Also most recently, and most concerning is that my pc will no longer go into sleep/hibernate mode. When I set it to sleep/hibernate the pc almost fires up like when you first turn it on, and it stays running for about 2-3 minutes and then just shuts off. Screens will go to sleep right away, but pc seems like it's working on something and then just shuts off on it own.
Any help appreciated thank you